Question about HP scanjet 3970 digital flatbed scanner

Open Question

HP Scanjet 3790 Won't Scan.

HP Scan Jet 3970 Scanner / Windows XP Problems?

I own an HP Pavilion, zd7000 laptop computer (purchased in 2003) with an HP, Scan Jet 3970 Scanner made in 2003). I installed the scanner operating software from the original software disk in December of 2006 (HP Photo Imaging software Version 2.1 for Windows). The scanner worked fine for several months even though when “Scan” was selected a dialog box would appear asking which scanner I wanted to use (Umax or the HP scanner). The Umax scanner had been “un-installed” prior to the HP scanner software being installed. The HP scanner quite functioning, seemingly after receiving some “XP updates”. The scanner failure mode is as follows: When I double click the “HP Photo & Imaging” icon on the desk top, the scanner control screen opens for use. When the scan button is selected, a small dialog box appears on the screen stating “Searching for Umax Scanner”. After ~15 seconds, a “Umax Scanner Test Program” dialog box appears. I select “exit”. This is repeated one more time, then the search stops. This is repeated anytime a scan is requested.

From January 9-18, 2007 I went through an extensive email discussion with an HP Scan Jet service tech, which entailed:
· Deleting some HP files and uninstalling HP programs files and downloading/installing new Scan Jet software files from HP (more than once).
· Asking questions about, if Internet Explorer 7 was installed on my computer, etc.
None of these steps yielded any improvement.

I still want to use my scanner and am still looking for some good help to make the scanner function again. Recently I did a search using Windows Explorer for “Umax*” on my “C drive”. It returned a list of 25 files left over from the Umax scanner [no. files, location, type]: (2, C:/i386 IN File), (1, C:/WINDOWS, Configuration Settings), (2, C:/i386/COMPDATA, 1 “HTML” & 1- “Test” documents), (8, C:/i386/DRIVER.CAB, 1-system file, 7- Application Extension), (1, C:/VISTASCAN/HELP/vs30. Graphic Interchange Format Image), (8, C:/WINDOWS/Driver Cacha/i386/, 1-system file, 7- Application Extension), and (3, shortcut type files).

· Shouldn’t these files have been deleted when the “Umax” program was uninstalled? Should these files be deleted, and how can I delete them safely?
· Looking at the file dates, it seems to me most of the 2001/02 files would have came from the original installation software even though I installed it on this computer in Jan. of 2004. I’m a little surprised there weren’t some 2004 files that would have come from update files that I purchased to allow the Umax scanner to have some functionality with Windows, XP.
· The 2007 “umaxdrv” file in “C:/WINDOWS” seems to be the most troubling since it says it is a “Configuration Settings” type of file.
· When I look in my “Control Panel, Scanners & Cameras” there is no HP scanner listed. Only the installation wizard to add new devices.
· Is there a setup area, within the HP software to configure the software to use the HP 3970 scanner when the scan command is selected?

Posted by on

  • stevemac9908 Feb 10, 2008

    I have had no success uninstalling the HP 2.1 software from my Vista machine. It apparently needs an IE browser to complete the uninstall, and does not consider Vista's IE 7 to be a valid browser.

    Apparently HP has decided not to support this device in Vista, or if they support it - it is with limited functionality and inoperable software.

    Any help on how to uninstall would be greatly appreciated.

  • Anonymous Feb 16, 2008




6 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

  • 10515 Answers

SOURCE: I can't find the Serial Number on my HP Scanjet 3970 Flatbed

The 10 character serial number and the product number are located (on my 3970) on a sticker on the inside of the cover.

You can verify that you have the correct numbers if you enter them at

That will tell you if they are the wrong numbers as well as the warranty status of your scanner.

Posted on Jan 24, 2009

  • 1 Answer

SOURCE: fuse for hp 3970

After you have UnScrewed and Opened Up the Scanner.
On the Circuit Board (Green Board with Electronic Components) just where you Plug in the Power Pin there is a Small Glass Tube Looking Component.
You need to replace that with a 1.2mA Fuse.

Hope this Helps

Posted on Jul 18, 2009

Beni S-P
  • 1006 Answers

SOURCE: HP Scanjet 3970 Driver

Witch OS do u have?

Posted on Nov 18, 2007

  • 234 Answers

SOURCE: HP Director Software does not respond

It is a know issue with IE 7.0 Ver, please try the steps in the link bellow:

Good Luck

Posted on Sep 12, 2008

  • 284 Answers

SOURCE: i dont have an install cd for my hp scanjet 3970
give this a go

Posted on Jan 23, 2010

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

3 Answers

I changed my Pc and I don t have an install cd for my hp scanjet 3970.Ca you help me?

Here you are:

Ok be sure to select the coresponding windows and type the security code accordingly.

Good luck


Jan 26, 2010 | HP ScanJet 3970 Flatbed Scanner

1 Answer

HP scanjet 3970will not operated with vista o/s,

Decided I would be spending more time and effort than this scanner was worth. I went and purchased an Epsom. My plan is to rid my house of everything HP. They are not the company they were for so many years, must be the cost accountants are running the show.

Oct 31, 2009 | HP ScanJet 3970 Flatbed Scanner

1 Answer

Hp scanjet 3970 will not scan slides with Vista

HP only have a basic vista driver for this scanner which won't give full functionality.

Sep 19, 2009 | HP ScanJet 3970 Flatbed Scanner

1 Answer

Incompatability between hp scanjet 3970 and Windows

Hi, just go to HP drivers and solutions, i have Vista 64 bits.

Rgds, Auke.

Mar 20, 2009 | HP scanjet 3970 digital flatbed scanner

1 Answer

Scanjet 3970 and Vista

since This driver enables scanning with the Windows Photo Gallery on Windows Vista or the Scanner and Camera Wizard on Windows XP. some features may no longer be available when using this basic driver.feature driver for Windows Vista or Windows XP Professional x64 . You can upgrade to an HP product or driver that is fully compatible with Windows Vista or Windows XP Professional x64 that will support the additional features

Aug 22, 2008 | HP ScanJet 3970 Flatbed Scanner

5 Answers

Hp scan jet 3970 driver or software

you need to download the drivers on another computer and transfer by CD to the cmoputer you are tying to use. It seems that the computer that you are trying to download on is a goverment computer and its policy is not allowing that.

Sep 29, 2007 | HP ScanJet 3970 Flatbed Scanner

Not finding what you are looking for?
HP scanjet 3970 digital flatbed scanner Logo

931 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

Ben Johnson

Level 3 Expert

685 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides