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Is the paper stopping just at the cartridge or is it in the fuser. We have had a few of these fail with bad fusers. The only time we have had a cartridge issue is if the drive shaft on the right side of the cartridge falls off.
Check the printer settings (software that came with the printer) which will be available on your computer, just in case you need assistance you can call 1-877-805-1027
copy one side, then take copy and put back into blank paper try and then copy other side. trial and error will tell you how to put paper in paper tray but usually printed side up, top in
Is it a new or refurbished fuser? Where exactly does it jam. By trays, registration or before fuser? Problem can be with various sections. Need to know more.
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