Question about Bose SoundDock digital music system Docking Station for iPod - White (35703)

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Bose ipod dock shows it is charging ipod and ipod shows to be playing but no sound. Any solutions?

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  • 39 Answers

Which ipod are you using? a great many docks are not compatible with the touch. When shopping for a dock to use with the touch there is a separate icon on the packaging that denotes ipod touch and iphone compatibility. If you no longer have the box or user's manual check with Bose' customer service.

If your ipod is not a touch I would check to be sure that the dock connector is clean and clear of debris.


I am also assuming that the ipod synchronizes normally with your computer (meaning that the ipod's socket is good) Try listening to the ipod via headphones while it is connected and charging to make sure that there is not an internal problem with the ipod.

I hope this helps.

Posted on Aug 10, 2010

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Easy, I had this problem too. The reason it isn't playing is because its not in all the way. I was getting very frustrated with this, so I kept trying to push it onto the dock to get it all the way down.
Solution:
1. Play a song on your ipod/iphone so you can hear it through the device.
2. Connect your ipod/iphone to the docking station(Bose) so that you hear the chime(This lets you know its charging).
3. Pick up the docking station and firmly press the ipod/iphone down on the connector.
4. Keep pressing it and wiggling around until you hear the music begin to play through the docking station.
It may take a few tries, but you will get it.
Hope this helped!
~ Jake

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the apple ipod are very delicate and it seems that docks are very harsh on the internal workings IE: motherboard of the ipod. it not just the touch, it's all ipods.
My suggestion is to check the headphone jack and if you get sound, don;t play your ipod on the dock at all. Your dock has probably done some damage to the audio circuit on the board.
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I have replaced numerous motherboards on ipods played on docks. they just don;t handle the charging and playing very well whether it's heat or just the wrong voltage I am not sure.
But my first question to a customer is have you played it on a dock.
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I had the same issue, it just stopped working today for no reason. Since it's out of Warranty and Bose charges too much to fix it, I took the bottom off, cleaned all the contacts, applied some dialectric silicone compound to the contacts, put it back together... and it works great!

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