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Hold down power button until shuts off. If freezing continues then has a virus. Go to app store and download avast and do a full system scan. If can't do that then do a factory reset. Back up everything on computer first. Hold down home button, power button and volume down at the same time when powered off. After boot screen release only the power button. When a screen loads use volume keys to navigate to factory restore and press power button then wait till done. If volume down doesn't work then use volume up instead.
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