Question about Microsoft Xbox 360 Console

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The xbox will play music, but not games or dvds. When you insert the disc, it just sits there doing nothing or "open tray". I have tried to clean the lense with alcohol and qtip, but it did not help

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  • 64 Answers

I would probably have the drive swapped out of that thing, but if you want to try making sure you have all the updates that Microsoft has available for the Xbox that would probably be a good start.

Posted on Jul 17, 2009

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3 Answers

It says unable to read disc when i put the game in.


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What Is It? The Disc Read error is a simple one. It simply means that the Xbox is unable to read the disc that you have placed in the drive. In the majority of instances, this error has nothing to do with the functionality of the console, but, rather, hinges on the actual disc that has been inserted into the DVD tray.
Disc-Related Errors The most common reason for Disc Read errors are related to the disc itself. Numerous conditions can keep the laser from reading the information contained within the game, DVD or CD in the DVD drive.
  • The disc is scratched - Game discs, audio CDs and DVDs can become scratched very easily. Usually this is because they have not been kept in their cases, but left in the open. Simply resting two discs atop one another can scratch the bottom disc. If discs are sufficiently scratched, the data contained on them will be inaccessible to the drive.
  • The disc is dirty/dusty - Dirt and dust can build up on the faces of discs left exposed. When sufficient dirt or dust has built up, it can block the laser beam used to read the disc, resulting in a Disc Read error.
  • The disc is the incorrect region - DVDs come in formats called "regions." These regions match the region specified in the software of the DVD player. Some games also have these regions. If the region of the DVD and that of the player do not match, the disc will not play.
Can I Fix These Errors? Repairing disc-related issues may or may not be possible. If the cause is simply dirt and dust, you can certainly repair the disc. However, if the cause is due to extreme scratching, then replacing the disc is likely your only choice. If the disc is from the incorrect region or from another country, you will have to obtain the correct region. Returning the disc to the retailer for exchange may work.
Non-Disc Related Errors As mentioned, there can be some Disc Read errors that have nothing to do with the disc at all. In this case, it's time to troubleshoot the Xbox.
  • First, simply try to reboot the machine. Often, this will flush the cache or other error and allow the game to operate or the disc to play.
  • Second, try removing the hard drive and/or memory units. Once removed, reboot the console and attempt to load the disc with the hard drive and memory out of the unit. If this works, you can simply shutdown and reinstall the hard drive.
  • Attempt to play the disc in another type of player. For instance, attempt to play the DVD in another DVD player or the CD in a CD player. If the disc plays in these players, you may need to clean the Xbox DVD player.
  • Check to make sure that all air vents are open and are able to provide sufficient airflow. Overheating can cause Disc Read errors, as well. In addition, ensure that the power supply is unobstructed and uncovered. Much like the Xbox 360, the power supply can become quite hot and can cause errors if unventilated.
  • Check for disc tray errors. Depress the eject button and watch the tray extend. If the tray partially extends and then retracts immediately, you may have a problem with the DVD drive. If your Xbox is under warranty, this can be replaced at no charge. However, if you are out of warranty, you can install a new DVD drive on your own.
  • As a note, make sure that the new DVD drive comes with the same firmware as your original console, or you may experience additional error codes after the installation of the new DVD drive.

May 09, 2011 | Video Game Consoles & Games

3 Answers

Xbox 360 will not read games or dvd's


Try to insert a straighten paper pin into the hole under the tray if still no go You have to open the cover and take the cd out.

Sep 01, 2008 | Microsoft Xbox 360 Console

3 Answers

Hi my xbox 360 keeps telling me to open tray after a disc is inserted. it says reading then it says open tray.


1: Take a close look at the bottom side of your game, movie, or music disc (the side without a label or image). Are there scratches? Excessive scratches or smudges can prevent your console from reading the disc. Hold the disc by the edges without touching the top or bottom surfaces. Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward. 2: Try other discs to determine whether the problem happens with any disc or only with this particular disc. If multiple game discs, DVDs, or CDs will not play: Make sure the media type and the disc region code are compatible with the console. 3: If your Xbox 360 console can't play multiple game discs, try clearing your system cache. Here's how: On the console, go to My Xbox, and then select System Settings. Select Memory. Highlight any storage device, and then press Y on your controller.Select Clear System Cache. If you still can't play a game disc, try the next solution. 4: If the solutions above did not resolve your problem, please send Microsoft your Xbox 360 console for repair..

Mar 01, 2011 | Microsoft Xbox 360 Console

1 Answer

How do I get regular xbox games to play on an xbox 360?


insert the disc into the disc tray should load right up and you should be able to start playing it if not check your console settings it might be set up to where you can only play xbox 360 games and dvds.

Dec 02, 2009 | Microsoft Xbox 360 Console

1 Answer

360 wont read discs "open tray"


Sounds like a dirty lens. Have had this same problem many times.

2 easy ways to clean it are:
1. Buy a cheap lens cleaner, it looks like a cd with brushes on it.
2. Open up the tray and pull the power when it is halfway open. Take a can of compressed air with an extension and blow all dust off the lens.

Sep 05, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 will not read games or dvd's


its is a software problem in the system and needs to be updated as the syytem can from time to time become corrupt and will not read game discs best thing is to check the microsoft xbox site for any updates for the software to solve this problem or send in for repair if unable to update

May 29, 2009 | Microsoft Xbox 360 Console

1 Answer

Wont play/read any xbox games


1 dirty lens
2 dirty disc
3 programme error

1 i think the xbox cleans its own lens but check the manual if not get a good lens cleaner.

2 clean the disc always clean your discs after and before you use them.

3 take off your hard drive and any memory cards and reset xbox to factory settings

May 12, 2009 | Microsoft Xbox 360 Elite Console

1 Answer

Inserted disc press play grinding sound and disc left scrapped


If your xbox box it's new I would take it back and get another one, becase you do probable have problems with your dvd drive and it will keep scratching the games. the laser on the drive doesn't work as hard when playing a music cd than when it plays a game or a dvd.

If you don't want to take it back, then play a couple dvds and if it reads then fine then you could try again. it shiudn't take more than ten second to read a game so if its taking longer just get it out.

Dec 27, 2008 | Microsoft Xbox 360 Console

2 Answers

Open tray close tray reading open tray


call xbox customer support at 1-800-4MY-XBOX

Jan 18, 2008 | Microsoft Xbox 360 Console

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