Question about Matrix Okidata 120V Printer

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Pitch changes midway through job and randomly reprints over lines

When printing reports on continuous feed paper, toward the middle of the job, the font pitch suddenly changes from 17 to 12 and the printer will randomly stop advancing to next line and reprints over the same line. Then it will advance the next few lines normally and again it will reprint over a line before advancing to the next. It doesn't appear that the text being printed over an already printed line is garbage, just didn't advance to the next line.

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Check the cable. It looks like some sort of interference over the cable. Make sure it does not lie next to power cable.

Posted on Jul 27, 2009

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Posted on Jan 02, 2017

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Hp officejet 4500 will not print from mac ibook g4


HP Officejet 4500 (G510) Series and 4500 (K710) Series All-in-One Printers - The All-in-One Does Not Pick Up or Feed Paper Issue The product does not pick up or feed paper from the paper tray. How to use the solutions in this document To resolve the issue, try each solution in this document in the order presented. c01733891.gif IMPORTANT : Each time you try a solution, try to print a self-test report to determine if the hardware is functioning correctly. To print a self-test report, use the steps in the following table. How to print a self-test report
  1. Load plain, white paper in the paper tray.
  2. Press and hold the Cancel button (c01235250.gif ) on the product control panel.
  3. While holding the Cancel button (c01235250.gif ), press the OK button (c01961874.gif ). The self-test report prints.

NOTE: Refer back to the steps in this table after attempting each solution. Solution one: Reset the All-in-One
  1. Disconnect the power cord from the back of the product.
  2. Wait 30 seconds.
  3. Reconnect the power cord to the back of the product.
  4. Press the Power button (c01602202.gif ) to turn on the product.
  5. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution two: Check the paper The condition of the paper or the amount of paper loaded might prevent the rollers from picking it up and feeding it through the product. Use the following steps to check the paper in the input tray.
  1. Remove any wrinkled or damaged paper from the input tray.
  2. Make sure that all the paper is the same size and type.
  3. Tap the stack of paper on a flat surface to align the edges.
  4. Make sure that the stack of paper contains from 10 to 25 sheets of paper.
    NOTE: Do not overload the input tray. Make sure the stack of paper is shorter than the top of the paper width guide.
  5. Insert the stack of paper into the product, and then gently push the paper width guide snugly against the paper. Figure 1: Load paper c01970609.gif 1 - Load paper 2 - Adjust the paper width guide Illustration of loading paper and adjusting the paper width guide
  6. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution three: Check the print settings The paper settings in the print driver must match the paper size and type loaded in the product. Use the following instructions to adjust the paper settings.
  1. In the software program you are printing from, click File .
  2. Click Print , and then click Setup , Properties , or Preferences .
    NOTE: The specific options might vary depending on the software program.
  3. Click the Features tab.
  4. In the Basic Options pane, select More from the Paper sizes drop-down list.
  5. Select the size of paper loaded in the product, and then click OK .
  6. In the Basic Options pane, select More from the Paper type drop-down list.
  7. Select the type of paper that you loaded, and then click OK .
    NOTE: These changes do not change the default print settings. The print settings revert to the default settings the next time you open the program.
  8. Change any other print settings necessary, and then click OK .
  9. Click OK to print.
  10. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution four: Clean the rollers Follow these steps to clean the rear rollers and the pick rollers on the HP product. Step One: Clean the rear rollers
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product. Figure 2: Remove the rear access door c01961876.gif Remove the rear access door
  4. Lightly moisten a lint-free cloth with distilled or bottled water, and then wipe the paper rollers. Rotate the rollers with your fingers to clean all the way around. Figure 3: Clean the rollers c00246512.jpg Graphic: Showing paper rollers
  5. Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely. Figure 4: Access door rollers c01590938.gif Access door rollers
  6. Allow the rollers to dry completely.
  7. Reattach the rear access door. Push the door forward until it snaps into place.
Step two: Clean the pick roller
  1. Remove any paper from the paper tray.
  2. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product. Figure 5: Remove the rear access door c01961876.gif Remove the rear access door Figure 6: Rear rollers and location of pick roller c01976220.gif Image: Rear rollers and location of pick roller
  3. Lightly moisten a lint-free cloth with distilled or bottled water, and then wipe the pick roller. Rotate the pick roller upward with your fingers to clean all the way around. Figure 7: Pick roller c01975068.gif Image: Pick roller in the product
  4. Make sure that the pick roller and the rollers around it are clean, free of paper bits, and rotate freely.
  5. Allow the pick roller to dry completely.
  6. Reattach the rear access door. Push the door forward until it snaps into place.
  7. Load the tray with plain white paper.
  8. Reconnect the power cord to the rear of the product.
  9. Press the Power button (c01602202.gif ) to turn on the product.
  10. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution five: Service the All-in-One

Mar 06, 2013 | HP Officejet 4500 All-in-One Printer G510G

1 Answer

MyHP psc 1315 printer scanner keeps saying im empty but it is filled to capacity with paper. what can i do


Hi chrisneil,

This issue is generally caused by dirty rollers. Dust, paper scraps, and grime build-up on the paper feed rollers can cause paper jams. Follow these steps to clean the paper feed rollers.

Step one: Clean the rollers

Gather the following materials:

1. A clean, lint-free cloth, or any cloth that will not come apart or leave fibers Distilled, filtered, or bottled water (tap water might damage the product) Clean, lint-free cotton swabs.

2. Disconnect the power cord from the rear of the product.

3. Press the tab on the left side of the rear access door, and then pull the door outward to remove it.

4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

5. Press the cloth against the paper feed rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt build-up.

6. Locate the pick roller on the left side of the product below and behind the paper feed roller.

7. Lightly dampen a clean, lint-free cotton swab, and then use it to clean the pick roller.

8. Allow the rollers to dry for 10 or 15 minutes.

9. Check the rollers on the rear access door. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the door.

10. Reattach the rear access door. Align the door pins with the slots on the right side of the rear of the product, and then push the door forward, snapping it into place.

11. Press the On/Resume button ( ) to turn on the product.

Step two: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

If the self-test report does not print when slowly pushing the paper farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product. If the self-test report prints when slowly pushing the paper farther in , try printing the original document again. The paper might not have been loaded far enough into the product. If the issue is resolved, there is no need to continue troubleshooting.If the paper only feeds through the product when you slowly push it farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

If the self-test report prints , try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.If the self-test report prints, but the original document does not , continue to the next solution in this document.If the self-test report does not print , try printing the report again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.

Hope it helps.

Thank you for using FixYa.

Aug 23, 2011 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

The printing on the accompanying manual is too small for me to read. Where can I find one that is larger print.


You did not mentioned the model or device ..but ..my suggestion ..if it is a pdf file (digital ..on he computer or on a disk ) ..just use the magnifier scale on the adobe reader and enlarge it ..It is on the top bar in the middle ..and it shows percentage ...Just choose a larger one ...or ..if it is on paper..download an on line one ...(pdf ) and reprint it .or ..scan the one you have ..and print it larger..or ..just use a copier to copy it ..but set a larger format for the job ...(all copiers have a percentage scale for the enlarging a copy job ..

Aug 05, 2011 | Computers & Internet

1 Answer

T632 printer error : 34 short paper. What does that mean? Don't see 34 as a valid error code.


This error message means that the printer has determined that the length of the paper in the source specified on the second line of the display is too short to print the formatted data. For auto-size sensing trays, this error occurs if the guides are not in the correct position.

Please try to do the following


? Press Go to clear the message and continue printing. The printer does not automatically reprint the page that prompted the message.

? Make sure the Paper Size setting in the Paper Menu is correct for the size paper you are using. If MP Feeder Size is set to Universal, make sure your paper is large enough for the formatted data.

? Press Menu to open the Job Menu and cancel the current job. Please see also the media guidelines on the user manual p.29


For further assistance, please contact Lexmark Technical Support.

Aug 02, 2011 | Lexmark T632 Laser Printer

1 Answer

34 short paper error


This error message means that the printer has determined that the length of the paper in the source specified on the second line of the display is too short to print the formatted data. For auto-size sensing trays, this error occurs if the guides are not in the correct position.

Please try to do the following


• Press Go to clear the message and continue printing. The printer does not automatically reprint the page that prompted the message.

• Make sure the Paper Size setting in the Paper Menu is correct for the size paper you are using. If MP Feeder Size is set to Universal, make sure your paper is large enough for the formatted data.

• Press Menu to open the Job Menu and cancel the current job. Please see also the media guidelines on the user manual p.29


For further assistance, please contact Lexmark Technical Support.

Apr 21, 2011 | Lexmark C543DN Laser Printer

1 Answer

Help please, I've a paper jam. how do you open the printer ??


Clear the jam from the back of the All-in-One Follow these steps to clear the jam from the back of the product
  1. While the product is still on, disconnect the power cord from the back of the product.
  2. Press in the tab on the left side of the rear door to release the door. Pull the door away from the product to remove it. Figure 1: Remove the rear doorc00652174.gif
  3. Gently pull the paper out of the rollers.
    CAUTION: If the paper tears, check the rollers and wheels for torn pieces of paper that might remain inside the product. Remove all the pieces of paper from the product to prevent more paper jams.
  4. Replace the rear door. Gently push the door forward until it snaps into place.
  5. Connect the power cord to the back of the product.
  6. Press the OK button to continue the current print job.
    NOTE: The print job might cancel instead of print. If this happens, reprint the document.
  • If the issue is resolved , you do not need to continue troubleshooting.
  • If the issue is not resolved , continue with the steps in this procedure.
Clear the jam from the front of the All-in-One If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the front.
CAUTION: Remove the paper jam carefully because it is possible to damage the product when removing paper from the front.
  1. While the product is still on, disconnect the power cord from the back of the product.
  2. If necessary, pull the input tray down to open it, and then lower the print cartridge door. Figure 2: Print cartridge doorc01491485.gif
  3. Gently pull the paper out of the rollers.
    CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If you do not remove all the pieces of paper from the product, more paper jams might occur.
  4. Close the print cartridge door.
  5. Connect the power cord to the back of the product.
  6. On the control panel, press the Start Copy Black button (c01495311.gif ) to continue the current print job.
    NOTE: The print job might cancel instead of print. If this happens, reprint the document.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.


For more info, you can click the link below:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00651302&tmp_task=solveCategory&lc=en&dlc=en&cc=us&site=null&lang=en&key=null&product=1141647

Feb 15, 2011 | HP Photosmart 4180 All-in-One Printer

1 Answer

D7160 error messages showing put the papers facing down , its correct selection from our side but keeps showing the messges


Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If the self-test report prints , try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
  • If the self-test report prints, but the original document does not , continue to the next solution in this document.
  • If the self-test report does not print , try printing the report again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.
    • If the self-test report does not print when slowly pushing the paper farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.
    • If the self-test report prints when slowly pushing the paper farther in , try printing the original document again. The paper might not have been loaded far enough into the product. If the issue is resolved, there is no need to continue troubleshooting.
    • If the paper only feeds through the product when you slowly push it farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

Nov 18, 2010 | HP Photosmart D7160 InkJet Printer

1 Answer

How can i generate incoming call report ?


To print a report:
  1. Press the [Menu] button on the Control Panel, until Reports is displayed on the top line of the Display Screen. The Phone Book menu item will be displayed on the bottom line.

    wcpe16-menu-but.jpg

  2. Press the right or left arrow button to scroll until the report or list you want to print is displayed on the bottom line.
    • Phone Book: Phonebook list
    • Sent Report: Sent fax report
    • RCV Report: Received fax report
    • System Data: System data list
    • Scheduled Jobs: Scheduled job information
    • MSG Confirm: Message confirmation
    • Junk Fax List: Junk fax number list
  3. Press [Enter] to print the selected information.
Your machine can print reports containing useful information. The following reports are available:
  • Phonebook List: This list shows all of the numbers currently stored in the machine's memory as Speed Dial and Group Dial numbers. You can print this phonebook list using the [Phonebook] button.
  • Sent Fax Repor: This report shows information of the faxes you recently sent.
  • Received Fax Report: This report shows information of the faxes you recently received.
  • System Data List: This list shows the status of the user-selectable options. You may print this list to confirm your changes after changing any settings.
  • Scheduled Job Information: This list shows the document currently stored for Delayed faxes or Toll Save faxes. The list shows the starting time and type of operation.
  • Message Confirmation: This report shows the fax number, the number of pages, the elapsed time of the job, the communication mode, and the communication results. You can set up your machine to automatically print the message confirmation report after each fax job.
  • Junk Fax Number List: This list shows up to 10 fax numbers specified as the junk fax numbers by using the Junk Fax Setup menu. When the Junk Fax Barrier feature is turned on, incoming faxes from those numbers will be blocked. This feature recognizes the last 6 digits of the fax number set as a remote fax machine’s ID.
  • Multi-Communication Report: This report is printed automatically after sending documents from more than one location.
  • Power Failure Report: This report is printed out automatically when power is restored after a power failure, if any data loss occurs due to the power failure.

NOTE: The lists you have set to automatically print out will not print out when there is no paper loaded or a paper jam has occurred.

Aug 04, 2009 | Xerox PE120i Laser Printer

1 Answer

Missing lines and some lines have only half the characters


Solution one: Make sure the paper is appropriate for the print job Using the wrong paper for the print job might cause the colors to be faded or dull.
  1. Many papers have printing and non-printing sides. Make sure to load the paper with the print side facing down.
  2. Make sure the paper type is appropriate for the project. Use HP Premium or HP Advanced Photo paper for the best results.

Solution two: Check estimated ink level Use the following steps to check the ink level.
  1. From HP Solution Center, click Settings , and then click Printer Toolbox . The toolbox appears. NOTE: The toolbox can also be opened from the Print Properties dialog box. In the Print Properties dialog box, select Printing Preferences , click the Features tab, and then click Printer Services .
  2. Click the Estimated Ink Level tab.
Solution three: Check the print settings Use the following steps to check and adjust the print settings for the product.
  1. In the software program from which you are printing, click File , and then click Print .
  2. Make sure the product is selected from the drop-down list, and then click Properties or Preferences .
  3. Click the Features tab, and then select the print quality and paper type settings that match the print job.
  4. Click OK to accept the new settings.
  5. Click Print to send the print job.
Solution four: Check for defects using an extended self-test report Extended self-test reports identify specific print quality issues. Use an extended self-test report to determine what is causing the issue. Step one: Print an extended self-test report Use the following steps to print an extended self-test report.
  1. Press and hold the power button (c01346625.gif ), and then press Cancel .
  2. Release both buttons. The extended self-test report print

Jun 18, 2009 | HP DeskJet F4280 All In One Printer InkJet

2 Answers

Troubles with copying


Pull the Top Loading Document Feeder up towards you from the back, to open and view the clear strip (perspex). I also had this problem, and fixed it by cleaning this strip. for future reference don't use whiteout on papers your going to fax/copy ;)

Feb 07, 2008 | HP LaserJet 3050 All-In-One Printer

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