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My scanner is not recognized by the scanning software

My Epson Perfection 2450 Photo scanner will no longer "speak" to my computer. I've used this setup (Sager notebook desktop replacement - scanner attached via USB powered hub, Windows XPHE SP3) for several years with no problems. Last month, when I tried to scan a document using Silverfast software, I got the error message that the program could not locate a scanner. Upon checking with My Computer, the scanner was not listed in the peripherals. I of course checked the connections to make sure they were tight (and also checked that the scanner was turned on).

Upon checking with Epson support, as well as Silverfast, I have done the following:

Uninstalled all Epson drivers on the computer, and the downloaded and installed the newest version of the scanner driver;

Disabled the computers webcam (I never use it and the Silverfast tech said sometimes more than one imaging device can cause confusion with the software)

After following the instructions on reconfiguring the driver and scanner, the scanner shows up in My Computer and the Device Manager, but any time I try to use it, I still get the error message that the scanner is not connected, or in use. Has anyone else had this problem? As far as I can remember, I made no changes before trying the initial scan last month.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

jackboy
  • 2985 Answers

SOURCE: No picture image when scanning

This looks like a CCD failure. Can the image be corrected in the PC software Which image editor are you using?

Posted on Jun 14, 2007

zone48
  • 25 Answers

SOURCE: error message

What is your operating system?

If XP, check your device manager to see if the scanner is being recognized by XP.

What is your scanning software?
Try to use another scan program ( a free demo version should work fine.)

Are you using TWAIN or an ISIS driver? If it is a TWAIN driver, then any Photo editing program should be able to connect ( usuallly!?).

Posted on Jul 07, 2008

secretgeek50
  • 57 Answers

SOURCE: windows doesn's recognize camera, device manager says no driver

Hi -

Have you tried another USB port? Sometimes, they can act goofy.
Also be sure your anti-virus isn't blocking any part of the installation.

Here is a link to the Samsung troubleshooting guide for your camera.
You can probably download the most recent driver from that website as well.
Perhaps they have a better or newer version than what came prepackaged
with the camera (just because a camera is a new purchase does not mean
the software it came with is the most updated).
http://tinyurl.com/5zsvwd

I run WinXP home edition, so I am not familiar if there are any differences in the professional version regarding software installation....

Good luck!

Posted on Dec 17, 2008

  • 48 Answers

SOURCE: nikon scan was unable to find any active devices

The LS2000 is older than XP and has some fairly tight requirements to work. The recommended SCSI adapter is an Adaptec 2906, and you will probably need to backrev the ASPI layer driver files to version 4.7 (available on adaptec.com site). You may need to boot in Safe Mode to remove the later versions of the ASPI files before you can install the 4.7 files. You will also need to update your Nikon Scan software to version 3.1.2, available online by googling "nikon scan 3.1.2".

Posted on Apr 04, 2009

Van_Fanel
  • 25 Answers

SOURCE: Computer can't connect to scanner

If you are using Win XP there's another way of testing it with your computer for to check if your scanner is damaged or just a simple
software issue:

Usually for Epson it came with an Application called "Epson Scan"

> with the scanner connected to your Computer try to scan using a diff Application like PhotoShop or MS Paint

> to scan using Paint
Click on Start / All Programs / Accessories ( click and open "Paint" )

> from Paint click on File / and click "From Scanner or Camera" and it will open a scanner wizard., just follow the step by step procedure on how to scan.

note: if you have a diff. imaging devices ( like web cam ) it may ask you which one to use., make sure to select your scanner.

> if it can acquire an image using paint or diff application., there's no issue with the scanner unit.

> if it cannot acquire an image using paint or diff application., your scanner is broken / damaged.

To fix the issue with Epson Scan

> Uninstall "Epson Scan" from Control Panel / Add or Remove Programs / disconnect the scanner unit "USB cable"

> Control Panel / Administrative tools / Services ( look for Windows Image Acquisition < WIA > click on it and restart the service.

> Close all the windows and restart your computer.

Download the Twain Driver from the Epson Website

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=88043&prodoid=63070037&infoType=Downloads&platform=Windows

downlad > TWAIN Driver and EPSON Scan Utility v3.12A
(
epson12526.exe )

note: if you don't have internet you can use the cd that came with scanner...

> after it is installed your computer might restart and then:

> click on Start ( right click on My Computer / left click on Properties ) on the Properties window click on Hardware Tab / Device Manager / on the device manager window look for "Imaging"
under Imaging look for your scanner ( right click on it and click on update driver., select this time only hit next / select Install the software automatically ( recommended ) hit next and it will update your scanner driver.

> Close all windows and Launch Epson Scan


Posted on Apr 18, 2009

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