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hooked rugs produce the highest amount of friction opposing the brush rotation, which can over heat the drive motor. try using a height setting that raises the brush so that it barely touches the pile. If this issue has been going on for some time, you may need to replace the drive motor.
It is probably the brush roll motor making the noise. Remove the brush roll & belt and turn both motors on. If you do not hear the noise when both motors are running the noise is likely coming from the brush roll
Like all Dyson upright vacuums, DC41 Animal includes a motor-driven rotating brush bar. This includes stiff nylon bristle tufts which sweep into the carpet pile, agitating out dust, grit and stubborn pet hair. This will also have the effect of raising the carpet pile where it's been trodden down from daily use - this is what causes the tracks you've noticed. You can see how DC41's brush bar and cleaner head are engineered to work in the video I've attached.
It is possible to turn off the brush bar using the silver brush control switch next to the red on/off switch. However, the brush bar is an important factor in effective carpet cleaning and we would always recommend vacuuming carpets with the brush bar turned on - with the exception of delicate carpets or rugs.
It does sound like your machine is working correctly, in the way it was designed. I hope this information is useful to you, but if you would like some further advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).
i have the same problem and none of these solutions help. they are all for if suction works but brush doesn't. that isn't what she is saying. brush motor works fine. It's the Suction motor that never kicks on. Mine is doing it now and I would love a fix for it. Resetting suction motor. Not brush....
The Dyson DC15 Ball is a two motor upright vacuum. Most other uprights use just a single motor that controls the suction on one end, and the roller brush on the other end.
The Dyson however is different. The DC15 has two motors, one dedicated to suction, the other dedicated to running the roller brush. You should first check to make sure that you in fact have turned on the lower motor for the carpet setting. There are two switches right next to each other, one is for the suction, the other for the roller brush, make sure both switches are turned to the on position.
If both are in the on posistion, and the brushes still don't come on, the machine also has a reset switch for the lower motor. This is here to help protect the belt from burning if something gets stuck in the vacuum while it's on. There is a little red reset button on the top of the roller brush housing (I believe on this model it's on the left side of the brush if you were vacuuming), try pressing this red reset switch.
If neither one of these suggestions fixes your machine, I would personally return the vacuum to where you bought it. There's no reason that it should not work right out of the box, and this may mean that the machine was damaged in shipping.
If you'd like some further help, please let me know by entering a clarification request to these suggestions, and I'd be more then happy to try and diagnosis this further with you.
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Stand vacuum up and with it plugged in. Rotate knob between carpet and bare floor and back 5 times leaving it on carpet when finished. Rotate vacuum back from upright position and lay vacuum on the floor, rotating it onto its side. Turn vacuum on.
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