Question about Bose Cinemate Digital Home Theater System Speaker

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Bose Cinemate Home Theater

Hi! The Interface Module on my Bose system won't turn on. I've checked all the connections and everything seems fine. I put fresh batteries in the remote control (it controls everything else just fine), and have even placed it up against the module. The LED just stays red.

Thanks!

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  • 13 more comments 
  • Bergz Nov 25, 2007

    Exact same problem

  • JoelP Dec 05, 2007

    exact same problem as well

  • Spookyfish Dec 13, 2007

    Same problem. It sucks.

  • BaMales Apr 19, 2008

    interface not working, unplug & pluged bak in still no go

  • Anonymous Apr 28, 2008

    same problem got for christmas used about 10 times even called to have reset still no go!!!!!!!!!!!!!!!! I did all the plugs and called they yold me &% bucks plus shipping it

    to them!!!!!!!!!! this sucks

  • litlsecret Jun 09, 2008

    I have the same problem. I have unplugged it, reseated all the cords, and still all I have is a red light and no sound. This is such a bummer. It's 2 months old.

  • Eddie Luquette Jun 22, 2008

    I have the same problem, the light stays red. I have pushed the on button so many times that my finger is sore. Have tried the unplug to reset idea so many times that I am wearing out the socket. Have even tried a different socket. No luck. I hate to throw the system away. If I could just plug the speakers into my TV, I would be somewhat happy, but of course, the connectors don't fit into the TV. To make things worse, I live in Southeast Louisiana, and the closest service center is in Texas.

  • ammc20 Sep 08, 2008

    Guys... add one more to the list... i think lack of use or the system being inactive might contribute to it. Mine wasn't in use for about 3 months, and now it's just NOT working or responding.... I'm taking it to the bose store locally tomorrow, but they're saying they're just going to do all the things they told me to do over the phone.... we'll see...

  • jmzsystems Sep 09, 2008

    Hey,
    Friend sent ma a Cinemate, ah, a good friend! He said he got from Bose as a factory refurb. I love the thing. Had been eying a 3-2-1, but thought it too pricey even though it would solve the monster wiring issue and has a receiver too. I was considering getting a Cinemate.
    Anyway, a violent t-storm brewed up so I unplugged power from TV; also Comcast cables. Cinemate, TV and DVD player are isolated via a UPS, but I unplugged that too. Brougt it back up after storm and speaker volume was low and I couldn't change it w/remote even though green light on module was on . Clicked the Bose On/Off buton and the module went red. After that couldn't get it working again. Yea I unplugged it and waited w/no luck. However, remote still controlls TV and DVD player, but without volume.
    Took the base thing apart and verified the PS thermister was okay. It's like the interface module loses it's programming or something (no easy way to open it up to check anything w/o destroying it).
    Stumbled on FixYa, and pretty downhearted it may not last if I buy replacement module.


  • Anonymous Oct 12, 2008

    I had the same problem. The Cinemate system wouldn't turn on.  I unplugged the system and plugged in back in...and it works!

  • Anonymous Nov 02, 2008

    Had the same problem. Unplugging and plugging back in worked. 

  • podas Nov 04, 2008

    I got the same problem with no idea what to do to remedy it. Bose should have simply made a power switch on these units (they got smart and did it for the newest version...see bose website).

  • colecracker Jan 04, 2009


    • unplug/plug in ,red light only!!!bose engineering sucks!!! why not have a on off switch!!! better sound through research my ***!!! never will purchase a bose product again!!! over rated , over priced technological junk!!!

  • Anonymous Mar 16, 2014

    "The remote flashes when replacing the batteries, but we do not see anything through a cell camera when looking at the remote and pushing a button"

  • Anonymous Mar 30, 2014

    replacement control is not connecting to bose system

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No luck with all the above....I called bose and they sent me a new interface mod. about a month later the new one now has the same prob. I called again and their solution was to send at their expense the bass mod and interface for repair and new 1 yr warranty. I know its not from over use....it is only used on avg. 2 x's per week for a few hours. Maybe it's lack of use...that's when it seems not to work any longer...when I haven't used it over a long period of time. All I can say is call Bose.

Posted on May 12, 2008

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Same prob, the tech was no help wants me to send in 75 bucks and pay for the shipping

Posted on Apr 28, 2008

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Hello everyone! The Bose interface module is working again. All I did was unplug the power, wait about a minute and then plugged it back in. Whatever it did, it must have reset itself, so now everything is fine.

Posted on Dec 27, 2007

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