Question about Bose Cinemate Digital Home Theater System Speaker

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Bose Cinemate Home Theater

Hi! The Interface Module on my Bose system won't turn on. I've checked all the connections and everything seems fine. I put fresh batteries in the remote control (it controls everything else just fine), and have even placed it up against the module. The LED just stays red.


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Re: Bose Cinemate Home Theater

No luck with all the above....I called bose and they sent me a new interface mod. about a month later the new one now has the same prob. I called again and their solution was to send at their expense the bass mod and interface for repair and new 1 yr warranty. I know its not from over is only used on avg. 2 x's per week for a few hours. Maybe it's lack of use...that's when it seems not to work any longer...when I haven't used it over a long period of time. All I can say is call Bose.

Posted on May 12, 2008

Re: Bose Cinemate Home Theater

Same prob, the tech was no help wants me to send in 75 bucks and pay for the shipping

Posted on Apr 28, 2008

Re: Bose Cinemate Home Theater

Hello everyone! The Bose interface module is working again. All I did was unplug the power, wait about a minute and then plugged it back in. Whatever it did, it must have reset itself, so now everything is fine.

Posted on Dec 27, 2007

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probablemente no este ccodificado el control remoto asegurate de poner pilas nuevas y trata otra vez checa los cables que van al modulo interfaz ya que pueden estar quebrados o sustituyelos o bien el sistema de interfaz no funciona o llevalo al centro de reparacion bose

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1 Answer

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Do the same thing by unplugging the power, but also unplug the interface module (box with red/green LED light) from the sub woofer / bass module, and wait 30+ seconds. Plug the interface module back in first, and screw it in as tight as possible. Then plug the power back in and try the remote. This should fix your problem. :)
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Take their offer Bose is not that forgiving.
Send it back let them deal with it.
If you try to DIY it you'll void warrenty and will be totally SOL
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May 12, 2008 | Bose Cinemate Digital Home Theater System...

1 Answer

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I did the same and it worked once...spoke to "Phil" at Bose today--5/11/08 and after explaining that this was the second time and second interface mod that is having the same prob...he suggested that it is the bass module. So he emailed me a UPS shipping label to cover the cost of shipping back to MA. I am shipping the bass mod and interface mod. He said they will repair at no cost and re issue another 1 year warranty. info only: I have only had this system since Oct of 2007 and I have had the problem twice. The first solution was for bose to send me an interface mod free of charge due to the fact that the system is still under warranty.

If yous is still under warranty, I suggest you call them...if not, either buy another interface or new brand....I think this is an ongoing problem with the cinemate and THEY have NO solution either.

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