Question about Polycom VSX 7000 Video Conference

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Polycom vsx 7000 cannot update system remotely

My Polycom VSX 7000 cannot update the software remotely. I start the software update from my pc, put in the IP address of the video unit. It starts the update and gets to 97%. At that point it retries to do the update. It does this three times and then displays "Could not re-connect to system. Please make sure system is operational." I know at that point it restarts the system. The only way I have been able to update each of our units is to physically go there, use a cross-over cable, and update it using the cable. That's inconvenient and I'd like to do it from my desk. I can get into the configuration no problem.

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Posted on Jan 02, 2017

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SOURCE: Not able to getting video from Remote far end.

Is the Indian site within the firewall? If so, I would focus on the firewall. Does the US site have a firewall? They may be blocking outbound traffic. If you are connecting but no video, it sounds like UDP traffic is still being blocked somewhere. If you can, you may want to assign public IPs on the units and test outside of the firewall.

Hope this helps..

Posted on Jul 23, 2008

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SOURCE: i forgot the password of

The default is Admin with password of the 14-digit serial number

Posted on Dec 17, 2008

SOURCE: polycom vsx 7000

no the power supply is propreitory( has multiple voltages) & is not advisable, u could blow up ur expensive confeencing equipemt.polycom has designed it in that manner!!

Posted on Feb 08, 2009

SOURCE: VSX 7000 will not complete boot sequence

this looks like a power issue.replace/repair the power adapter before u send it for repairs to POLYCOM, they will charge u a BOMB

Posted on Feb 08, 2009

  • 10 Answers

SOURCE: Incoming audio fails from remote location

U must ensure 3 things:-

1. The polycom micropod is connected to the correct port.
2. The red button on the polycom microphone is switched off as the red button indicates that the mic is muted.
3. All the required ports in the firewall are opened for the proper videoconferencing to occur.

If all of the above conditions are met, yet the problem persists.... then probably the microphone has gone faulty

Posted on Apr 02, 2009

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1 Answer

3 way video conf


Your VSX 6000 does not support Multipoint. YOu will have to move up to the VSX 7000 or 8000. The VSX 7000 supports MP and the VSX 8000 supports 6 site mp if you have that option installed. DAVID

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My VSX 7000S does not recognize the microphone. It is connected to VSX\r\ncamera by the brown RJ11 cable with ferrite end to the camera but no sound is picked up and system status indicates "no...


You need to go into the audio settings via
Admin Settings
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Reboot and see if your microphone is recognized.

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Did you check to see if the batteries were still good or in the remote correctly?

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Hopefully the problem was resolved. Call Polycom to see if it under warranty. Call me at 415.659-8178 if it is not. Maybe I can help. David

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1 Answer

Polycom vsx 7000


no the power supply is propreitory( has multiple voltages) & is not advisable, u could blow up ur expensive confeencing equipemt.polycom has designed it in that manner!!

Jan 19, 2009 | Polycom VSX 7000 Video Conference

4 Answers

Forgot the polycom VSX 7000 password - how to reset


The polycom didn't allow for numbers, only letters.....
How do I do password recovery in this case?

Dec 17, 2008 | Polycom VSX 7000 Video Conference

2 Answers

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put a paperclip in the front just below power button and turn unit on. this will factory reset it.

Oct 25, 2007 | Polycom VSX 7000 Video Conference

1 Answer

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You need to upgrade the code on your system. This happened to me and upgrading the code fixed it. Good luck!

Oct 24, 2007 | Polycom VSX 7000 Video Conference

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