Question about HP Photosmart C6180 All-In-One InkJet Printer

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I have a HP photosmart C6180 and for over a year, I can only print color. My black ink makes a smudge so badly it's unreadable. I've done all the fix it suggestions and it doesn't fix it. What should I do?

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If the instructions below don't help at all, the printhead may need to be replaced, in that case it would be best to contact hp or your dealer for repair service.

Have you done 2-4 head cleanings and then looked again if it improved?

  1. Open the All-in-One Toolbox :
    1. Open HP Solution Center (click Start , click All Programs , click HP , and then click HP Solution Center ).
    2. If you have more than one All-in-One installed, make sure to select the correct All-in-One tab in HP Solution Center .
    3. Click Settings .
    4. Click Print Settings .
    5. Click Printer Toolbox .
  2. On the Device Services tab, click Clean the Print Cartridges , and then follow the onscreen instructions. Three levels of cleaning are available.

Run all the cleanings atleast two times and try printing again. If you have a option there to only clean the black cartridge use it instead of cleaning all the cartridges since black is the only problem.


Also aling the cartridges ones your done cleaning.

Posted on Jul 17, 2009

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1 Answer

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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00728224&cc=th&lc=en&dlc=en&product=1153494
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You can always call hp too though. At 1.5 yrs your printer will be out of warantee but they can offer specials on refurbished printers. Sometimes up to 50% off or more so always worth a call. I personally have have a printer that I have upgraded from and it arrived in new condition and still comes with 1 year warranty.

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1 Answer

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Strangely enough, I have an Epson multi-use that has done the same thing to me. The boys at the shop said they had to practically replace the printer heads, but I got it home and it still did the same thing, so I'm inferring from this that it's a problem that wasn't forseen by the printer gods when they invented this contraption. I'm guessing somehow that it's not the black ink head that's bad, but probably the frame that holds it is bent or misaligned, and the printer lackeys are hiding this bit of evidence from the gods to avoid the shame, as I could never get a straight answer from any of them. Good luck.

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1 Answer

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try resetting the printer using the # and the number 6 buttons,holding them down and then inserting the power cord at the back of the printer.
see if it works.
In case it doesnt you can always contact a free online technical
support with an online live techbuddies technician at
http://tinyurl.com/m7ghqz

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