Question about Hitachi 50V500 50 in. HD-Ready LCD Television
Blurry spot (about 6"in diamiter redish in color) on 50" LCD rear Projection TV HD
Thanks premtech, Based on your recommendations about the red spot on my 50" Hitachi I was able to get them to send the light engine to the recommended repair service, and for $350 my tv picture looks new.
PS my TV was 3.5 years old.
Posted on Dec 23, 2007
This problem is so common it is good to do homework /
prep before talking to the Mfr....................
go to www.HitachiServiceUSA.com.............................T.
Posted on Dec 04, 2007
I'm no expert but I've had to become an expert as far as this problem is concerned...it happened to us! You have a defective light engine and Hitachi knows about it. The infamous "red cloud" started happening to us about a month ago. After doing lots of research, we discovered what we thought the problem may be...the light engine. Lots of people are having the same problem. We called the Hitachi customer relations department, not customer service, and just like we had read online, they claimed to know nothing about it. They did refer us to a certified tech in our area that came out and in less than a minute said it was a "defective light engine". I called back to the Hitachi customer relations department and all of the sudden, they were aware the problem. They said that they would call the dealer to verify that was the problem and call us back.
Within 2 hours, Hitachi called and said they would have a brand new light engine delivered to the dealer and that the dealer would call to set up the install. Last Friday, the dealer called, they had the part came out Monday and installed it and we have what looks like a brand new TV.
Here's the kicker...Hitachi will pay for the part which we were told runs around $1500 but they ask you to pay the install which for us was $400 but worth it for a $3600 TV (price when we bought it 3+ years ago) that we have really enjoyed!
Here is the customer relations number to call 800-654-7013. If you call the regular customer service number, they will have you "chasing your tail" so to speak. Again, they will act like they have no idea what you're talking about at first but will give you the names of some certified dealers in your area and once it's been diagnosed, they will own up to the problem and send out the part.
Sorry to be so longwinded just wanted you to have all the information when you call them in case you get the run around.
Hope this helps:)
Posted on Nov 24, 2007
You need to go into the I2C menu and reboot... There is a form you'll have to follow and write down some values so you can put them back when you're done... Look at this model under my solutions and there is a detailed list of instructions.
Posted on Nov 22, 2007
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