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I can help
you with your Motorola Moto Q's system software problem.
happened is that the firmware of your
phone has become corrupted. When this happens your phone will no longer
finish its boot sequence.
is a very common
situation with many phones: in fact, much of what I do here at Fixya is
explain how people can fix their MP3 players, GPS and phones by
reflashing the firmware.
The good news is that if you take your
phone into your carrier's store, they can reflash it for you right there
(if they have a competent tech handy.)
If you are comfortable
with computers etc, you
can also do it yourself. Your computer will communicate with and fix
your phone, even though it doesn't seem to recognize it right now - I've
seen this many many times.
My only warning for you is that if
you are going to flash your phone yourself, you need to get the correct
firmware from motorola's site for your carrier. I just downloaded the
Verizon firmware as an example - Motorola's website has about ten
different carrier firmwares for their MotoQ phone.
Your battery is most likely shot and needs replaced. Batteries build up a "charge life" and if they're not run down and recharged regularly, and if the phone isn't turned off for a short period of time each day to let the battery sort of "catch up," they wear out.
the problem was on the battery .it showed a full charge but it was no good . every time i connected the charger to the phone it would work and when i disconnected it the screen froze. put in a new battery and it seems to be working fine.
If you plug the charger into your phone and the battery icon does not change, then it means your physical connection is loose. If the battery connection does change but will not hold charge, then the battery is dead. I have managed 20 Q's in our office. Most of the time we just buy new batteries. Sometimes I fixed the connection by doing the following:
Use a needle nose plier and squueze the mini usb tip on the chargerslightly...very slightly. This will give it a "tighter" fit when you plug it into your phone. Make sure it's unplugged from the wall when you are doing this =).
Try taking the batteries out ( fully disconnecting them from the gold contact points) ... then put them back in with the charger already plugged in. It should go to that blue charge screen instead of turning on. LEAVE IT ON THAT CHARGING SCREEN for at least 5-10 mins. Now, Hold down power, screen goes black... then tap power about 2 seconds after screen goes out, and it should start up as normal. If taking the battery out has no effect, I would investigate whether that (the battery... being dead/unchargeable) is the problem. I'm hoping one of the two answers gets ya where you need to go.
OH AND YOU CANNOT USE USB CHARGER TO DO THIS. IT HAS TO HAVE DIRECT FROM-THE-SOCKET POWER TO CHARGE UP THAT FIRST BIT OF COMPLETELY TAPPED CHEMICAL (ELECTRICAL) REACTIONS.
It's sound to me like you guys might have dead cell... change the battery and it should be fine.
1: Try and charge battery when it's totally off/flat
2: Only charge battery till battery full indication comes up.
3: When disconnecting battery switch phone off first.
4: When phone is not in use don't leave it in the sun facing the battery.
Hey guys had the same, Try this solution before buying a new battery/charging cable (it might not be the problem):
I did these steps after playing around with it for awhile and am at the stage where my phone turns on fully and says "Battery Charging" when plugged into the charger. It is now charging normally again... Finally! (I had the flashing moto logo too when charger plugged in) I believe this problem occurs because the battery is completely drained and is unable to turn on to charge bcuz the phone needs to be on to be charged, happened to me because i left it in a jacket pocket and forgot about it for weeks. Anyways...
1. You need a USB data cable for it, it should have come with the phone, if not than any USB data cable that fits the phone's charging slot should work (charge cable for the ps3 controller will work or maybe a cable from a digital camera with the same end)
2. Connect the phone to your computer via the USB cable and a USB port that works. Make sure it's plugged in and leave it (even if nothing happens and the screen on the phone is still blank). Although the screen is black, the phone is still charging via your computer (it's just too low on battery to produce the light on the display screen to load up your phone).
3. This might take anywhere between 15 and 45 minutes so be patient and leave it plugged in, beats buying a battery of charger with your money for something that can be solved for free.
4. At some point your computer will make the usual processing noises signalling that it is finally recognizing the phone as a usb device and shortly after your ming's screen will turn on stating that the battery is charging. Success! One of two things will happen, if you have previously installed the ming's drivers to your pc it will just recognize the phone. If you are like me and do not have the drivers installed, you may choose to do so via the cd that came with the phone or just not do it at all.
5. If you want to just charge it via the computer then congrats, your job is done, just leave it plugged in and wait until it is fully charged. If you wish to switch to your regular outlet charger please proceed to step 6.
6. At this point drivers installed or not, either safely remove device from the computer or just unplugg it. Now return your phone to your usual outlet charger making sure its connected. When plugged in you'll notice the moto logo appear (no longer flashing). After about 5 seconds that logo will disappear. At this time flip open the phone. The usual turn on sequence will play out and it will now load up with the battery charging screen similar to the screen from when it was plugged into the computer. Congratulations your phone should be back to normal now.
NOTE: This charge will take longer than your normal charging time but that's just for this time since your battery is super low it will be back to normal after that. Also if this did not work for your phone then now is the time to see if the charger/phone/battery is the problem.
So I hope this helps you out and eases your state of panic. I hope I saved you guys some money with this solution and that your mings are up and running again. I know i was pretty content when the problem was fixed. Please reply with any comments, questions or concerns you may have. Enjoy your once again working mings.
Hold down the center nav key and power up the unit. This will restore any files that may have been corrupted and put them to original. If you loaded a 3 party app or something prior to this may be the cause of the issue. Don't use that app.