Question about Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

My Dyson DC-25 Animal's rotor head lifts off the ground when I rotate the upright handle to the normal working position. The red and gray bars are unlocked.

Serial number: 488-US-B 77633 It acts like there's a latch catching inside the mechanism, but I don't see it. Pushing with my foot brings the rotor head down some, but not as much as it used to, and not enough for normal use.

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  • Dyson Master
  • 1,288 Answers

There is probably some dirt or debris in the moving parts causing a restriction. The parts may have some wear or abrasion too.

Posted on Nov 03, 2017

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Posted on Jan 02, 2017

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Dysonteam
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SOURCE: dyson wont staND UPRIGHT

Hi its Darran at Dyson.

So that we can help resolve this, please call our Helpline on 0800 298 0298. One of our advisors can through some simple checks with you which will hopefully resolve the problem.

We look forward to hearing from you.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 19, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: im having issues with my

    Hi there,

    Sorry to hear you're having a problem with your DC14 Animal. You should find the cleaner reclines freely into the vacuuming position when you place a foot on the cleaner head, and lower the handle. If it's not doing this, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US), so we can provide the assistance you need.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Jul 25, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: My Dyson DC17 Animal won't run in the upright

      Hi there,

      Sorry to hear you're having difficulties with your DC17. The problem you're experiencing sounds unusual - please get in touch with us directly so one of our experts can run through some troubleshooting with you over the phone. You can call us free on 1866MYDYSON, or email your details to askdysonUS@dyson.com. We'll look forward to hearing from you.

      Kind regards,

      Jack
      Dyson Customer Service

      Posted on Jul 28, 2011

      askdyson
      • 2572 Answers

      Official advice and support for Dyson technology

        Verified Fixya Pro

        SOURCE: Dyson DC25 Animal Cleaner Head Stays Off the Floor

        Hi there,

        I'm sorry to hear you're having difficulties with your DC25. I'm sure we can help resolve this - please give us a call free on 1-866-693-9766, or email us at askdysonUS@dyson.com so we can provide assistance.

        Best wishes,

        Jack
        Dyson Online Customer Support
        http://www.dyson.com

        Posted on Feb 15, 2012

        askdyson
        • 2572 Answers

        Official advice and support for Dyson technology

          Verified Fixya Pro

          SOURCE: beater bar stays engaged when handle of dyson animal 17 is in the up position

          Hi Richard,

          I'm sorry to hear you're having difficulty with your DC17. The issue you've reported sounds very unusual, and we'd appreciate the opportunity to provide further assistance. Please give our customer Helpline a call on 1-866-693-9766 - alternatively, if you email us at askdysonUS@dyson.com , someone will be in touch as soon as possible to discuss this with you.

          We'll look forward to hearing from you.

          Best wishes,

          Jack
          Dyson Online Customer Support
          http://www.dyson.com

          Posted on Apr 25, 2012

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          I can think of three things that could be wrong.

          The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

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          Dyson dc40 animal brush is not spinning


          Hi there, it's Jack at Dyson.

          As with most Dyson upright vacuums, DC40's brush bar is engineered to shut off for protection if something jams it. Once you've checked the cleaner head for any obstructions and removed any threads or hair from around the brush bar, you should be able to reset your machine:


          The brush bar will never rotate when the machine is standing upright, so make sure you recline it into the normal vacuuming position before testing it.

          I'm confident this will resolve the issue, but if you'd like some further help from our experts after giving this a try, you're welcome to call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). In the unlikely event that a repair or a replacement part is needed, we can also confirm if your DC40 is within the Dyson guarantee period.

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          Hi there, it's Jack at Dyson.

          Like most Dyson upright vacuums, DC65's brush bar is engineered to shut off for protection if something jams it. Once you've checked the cleaner head for obstructions and removed any threads or hair from the brush bar, you should be able to reset your machine as shown in the video:


          There's no physical reset button - the reset mechanism is built into the main on/off and brush control switches. Please note, the brush bar will never rotate when your machine is standing upright, so recline it into the normal vacuuming position before testing it.

          If you need any further advice from our experts after giving this a try, you're welcome to contact the Dyson Customer Helpline directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). In the unlikely event that a repair or a replacement part is needed, we can also confirm if this is covered under your Dyson parts and labour guarantee.

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          To clarify, do you mean the suction and brush motion shut off in the upright position, or that the entire unit shuts off?

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          Hi there,

          I'm sorry to hear you're having difficulties with your DC25. I'm sure we can help resolve this - please give us a call free on 1-866-693-9766, or email us at askdysonUS@dyson.com so we can provide assistance.

          Best wishes,

          Jack
          Dyson Online Customer Support
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          The handle will not release to lower the handle it is stuck in the upright position dc 28 animal model


          Hi there,

          Sorry to hear about the problem you're having with your DC28. You should find the cleaner reclines into the vacuum position easily when you place a foot on the cleaner head and lower the handle. If it's not doing this, please get in touch with us free on 1866MYDYSON, or email askdysonUS@dyson.com. One of our experts will be happy to assist you further.

          Kind regards,

          Jack
          Dyson Customer Service

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          This my new year resolution is to warn people not to buy Dyson vacuum cleaner ( Junk) design to break down! Shame on you Dyson!!!! Save your money find good old vacuum cleaner with metal parts.

          OLD IS IN NEW IS JUNK!

          Happy New Year!

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