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HP Scanjet 4570c/5500c producing dark, blotchy, almost black scans. Has worked fine for years on XP. Reinstalled drivers/downloaded and updated drivers/rebooted/unplugged/replugged USB and power--same time and separately-different sequences. Installed on newer XP machine, same problem.

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Is the glass clean?

Often the plastic will out gas and it will deposit a film on the glass. You might have to open it up and clean the inside of the glass with window cleaner. There is also a mirror in the scanner head. That can get fogged up too (in fact it gets fogged up more frequently than the glass plate). The trick there is to find the mirror below the slot and then clean it with a q-tip that has been dipped in alcohol.

Posted on Jul 24, 2009

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Posted on Jan 02, 2017

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Hp scanjet 4570c + windows 7


Download Windows Vista version (32 bit or 64 bit) depending on your Windows 7/8.0/8.1 (32 bit or 64 bit) from: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=77368&lc=en&cc=us&dlc=en&lang=en&cc=us
Then, extract the file that you download "setup_basic_4500_500.exe" using WinRAR to Desktop.
Next, go to Control Panel then Device Manager. You will see the scanner "hp" under Other devices with error. Right click on it then select update driver software. Select Browse my computer for driver software. Click Browse and point it to the folder on your desktop that contains extracted files. You can make sure to check on include subfolders.
That will install the driver perfectly fine under windows 8.1 in my case 64 bit.

Aug 11, 2011 | HP Scanjet 4400c Flatbed Scanner

1 Answer

I just upgraded from an old dell (windows XP) to a new machine running windows 7. I have an hp scanjet 4570c scanner that I want to use. It ran fine on XP, including the HP director software and the HP...


if you still have the installation disc for the printer use it when adding a printer to the win 7 os
or go to hp download site and download the drivers for the printer
or may be go to the printer properties tab , click on compatibility and tick the box and high light win7 os and apply

Apr 15, 2017 | HP Scanjet 4570 Flatbed Scanner

1 Answer

Trying to connect to an HP Scanjet 4570c to a Dell Inspiron 1750 notebook computer. When I connected the USB cable, it said it updated some drivers, but there is no icon on the laptop to scan, and when I...


If you are under Windows 7 , it's because HP doesn't produce anymore drivers for your unit beyond VISTA .
Download the latest driver available from here : http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=77368&
and try running your scanner with it . If you don't succeed , try in compatibility mode .
If it still doesn't work please don't blame me , blame HP .
Best regards .

Feb 01, 2011 | HP 4570C Flatbed Scanner

1 Answer

Is there downloads/drivers available for snow leopard and scan jet 5500c


you may download drive for 5500c from "http://h20180.www2.hp.com/apps/Lookup?h_pagetype=s-002&amp;h_client=S-A-R163-1&amp;h_page=hpcom&amp;lang=en&amp;cc=us&amp;submit=Go+%BB&amp;h_lang=en&amp;h_cc=us&amp;h_query=5500c&amp;x=0&amp;y=0"<br /><br />you must vote for solution<br /><br /><img src="/uploads/images/8CEDBFA.JPG" /><br /><br /><br />

Aug 27, 2010 | HP Scanjet 5500c Flatbed Scanner

1 Answer

I want to use HP SCANJET 5500c on new machine but can't find software


click here

click on the link above and that will take you to the hp site where you can download the drivers for free

Aug 25, 2010 | HP Scanjet 5500c Flatbed Scanner

1 Answer

Scanner Isn't Working


Hi,
Well first make sure the scanning surface is clean.
If you're on XP, you could try the various patches/updates from the site here:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&product=77375&lang=en

You can also scan and copy in Vista by using Windows Photo Gallery.

1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (eg HP 1310) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.

Hope that helps.

Chris (ziraffa)

Jan 17, 2009 | HP Scanjet 5500c Flatbed Scanner

1 Answer

Hi, My HP 4570C scanjet has an intermittent problem - during scans, the light bar will stop/jam at an arbitrary spot in the cycle. My guess is that the problem may indicate the need for lubrication on a...


Posted by Lonu Feruz,

I have HP scanjet but unfortunately i dont have the driver CD and it is not written anywhere to show HP scan model except this number C7710A. Which driver works on type of scanjet using windows XP

Jan 04, 2009 | HP 4570C Flatbed Scanner

1 Answer

No picture image when scanning


This looks like a CCD failure. Can the image be corrected in the PC software Which image editor are you using?

Jun 14, 2007 | HP Scanjet 5500c Flatbed Scanner

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