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When a caller is transferred out of the queue to a agent that is logged in they will hear a conversation between that agent and another caller but they cannot be heard. Any suggestions on how to fix this

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Well, how about reading your user manual? This seems to be just a configuration problem.

Posted on Sep 08, 2010

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When a call comes in and I transfer to my boss' extension, incoming calls do not come through, caller states phone keeps on ringing. Also on that same extension calls do not transfer to voice mail.


  • Begin the transfer. With the caller on the line, press the "Transfer" key. The caller will automatically be placed on hold and you will hear a dial tone.
  • Connect the caller to the other party. Dial the extension of the party you wish to reach. When you hear the extension ring or after you've announced the caller, complete the transfer by pressing "Transfer" a second time. If the person does not wish to receive the call, press "Release" to disconnect from the dialed extension. Press the key beside the flashing arrow on the LCD indicator where the various lines are displayed to return to the caller.
  • Cancel an incomplete transfer. If you make an error when dialing and need to retrieve the caller, simply press the key beside the flashing arrow on the LCD indicator.

  • Park an incoming call. Parking a call at a designated extension allows the recipient to answer the call from any phone in the facility. With the caller on the line, press the "Park" key twice. If your system designates a particular extension for parked calls, the caller will be held at that extension. Otherwise, the caller is held at your extension. To specify an extension for a parked call, press "Park," dial the desired extension and press "Park" a second time. Replace the handset.
  • Retrieve a parked call. On any system phone, press "Park" and dial the extension on which the call is parked. You will be connected to the caller.

Aug 18, 2016 | Nortel Norstar M7310 Telephone

1 Answer

How to get caller id for missed calls for Panasonic kx-t7730


Panasonic KX-TA624/824 automatic Caller ID logging How to set up automatic Caller ID logging
in the KX-TA624 phone system with KX-T7735 phones. (for dash four and five, and KX-TA824)

System Programming:
  1. In System Program number 900, enable Caller ID for the lines you have Caller ID on. (To get into system programming, press Program * # 1234.)
  2. In System Program number 901, select your own area code and any other area codes that don't have to be dialed when making a call. The area code digits are removed from Caller ID log information so you can return a call without dialing unnecessary digits which would mess up the call.
  3. In System Program number 902, if necessary, indicate the number of digits to be removed, and a particular digit (usually 1) that might have to be added, when returning a local phone call. The default programming is to remove the first three digits, and add nothing; which is correct for most locations.
  4. In System Program 903, if necessary, indicate the number of digits to be removed, and up to 4 digits that might have to be added, when returning a long distance phone call. The default programming is to not remove any digits, and add a 1; which is correct for most locations.
  5. In System Program number 909, enable Call Log Assignment for each phone where you want to log Caller ID information. You can use * to indicate you want logging at all phones.
  6. Get out of system programming. (Press Hold or End, then Program.)
Phone Programming:
  1. Program a button for Caller ID Indication on each phone where you want to log Caller ID information. Press Program, then the button you want to use for Caller ID Indication (we recommend the top button in the left column), then 96, then Store, then Hold, then Program. (If you want a phone to record Caller ID information individually, rather than for the whole system, use 6 instead of 96.)
  2. At each phone where you want to log all calls, press intercom, then 7382#.
User Tips:
  • The Caller ID Indication button will light up only when the system has logged UN-answered calls.
  • Use the Navigator Key at the lower right corner of the phone to scroll through Caller ID information.
  • You can erase the entire Caller ID log by pressing Intercom, then 70**#
  • You can erase an individual Caller ID record by pressing Transfer while the information is displayed.
  • If your phone does not have a Navigator Key, you can program an available button for Caller ID Selection. Press Program, then the button you want to use for Caller ID Selection, then 97, then Store, then Hold, then Program. (If you want a phone to record Caller ID information individually, rather than for the whole system, use 7 instead of 97.)
  • To call a number displayed on the Caller ID log, pick up the handset or press the speakerphone button, and press the Caller ID Indication button.

Jul 01, 2015 | Panasonic KX-T7730 Corded Phone

1 Answer

Phone won't "make busy"


The agent must first be actively logged-in to the queue before they can perform this function. NOTE WELL - - that if at any time the agent just walks away without first placing their phone in makebusy, that the system will not know they're away and may queue-up a call to that phone. IF THAT HAPPENS then the presented call will ring a few times then re-queue itself back into the hold queue, no harm, no foul, BUT THE AGENT PHONE will be automatically logged out so that this does not happen again. This is an "goof-proof" function of most better call center systems. So now when the agent comes back from break and sits there like a bump on a log because no calls are coming to his/her phone because the system logged him/her out. THIS IS A TRAINING ISSUE and an administrative issue, not a support issue. Hope this helps!!!

Feb 20, 2014 | Mitel Superset 4015 Corded Phone

1 Answer

As the receptionist I take calls and then transfer them to the person the caller disires to speak with. For example, if I am on a call and the person I am speaking with would like to speak with my boss, I...


A couple of things, but first. When you TRANSFER a call to your boss using the transfer button, he key to getting rid of the call is to hang up. But that's not your problem. When we install voice mail systems, we reserve 3 buttons; one for VM TRANSFER, one for 2 WAY TRANSFER, and one for VM RECORD. It's easier to link you to the OM of a TDA system than explain it, so here's the link http://www.public.carl.airpost.net/Pana/TDA/200_TDA_OM_06-121.pdf

Pdf page 170 will give you the table for setting up your 94,91 and 90 codes for the above features.
Basically, you press PROGRAM, the button, and dial, for example, 94 500 SAVE to store the VMT . You use it by pressing that button while you on the call (no hold) and either dial your boss' extension or press his DSS button. If you use the 2-way transfer, you can actually put his number under one button and carry on a 2-way conversation with the outside party. Kind of like you would do with the old 'pink slip' messages.

Carl

Mar 16, 2011 | Panasonic KX-T7630 Corded Phone

1 Answer

All the calls we recieve in the office go through me. I greet the caller and then transfer them to the person they want to speak with. When I transfer a call, let's say to my boss, my boss will pick up...


Haven't you solved this yet? When we install a system, we reserve THREE buttons for voice mail functions. One is VM Transfer, one is 2 Way Transfer, and one is VM Record. In order you pick 3 buttons press PROGRAM one of the buttons and dial in order 94 500 STORE 01 500 STORE and 90 500 STORE, assuming your voice mail is on the default extension of 500. To send a call to someone's voice mail you press VMT and his DSS button or dial his extension and hang up. The outside party will get all of his greeting. If you want to prompt the user, like you would if you were taking a pink slip, you press 2W Transfer and his extension and carry on a conversation with the outside party. The message records in their mailbox as a new message. If you want to silently record into your OWN box, you press the VM Record button and your conversation is recorded into your own box as a new or old message, depending on how the system is set up.

There are other variations, including a single button transfer into someone's mailbox and some other features that are covered in you telephone sytsem OM or User's manual under Customizing your phone.

Carl

Mar 16, 2011 | Panasonic KX-T7630 Corded Phone

1 Answer

Problem with my supervisor Desktop


chat has to be enabled in order for the cisco agent to communicate properly. if the firewall is blocking the chat then the agent will disappear from the queue but the agent will still be able to receive calls.

Aug 11, 2009 | Cisco Supervisor Desktop For IPCC...

1 Answer

How do I put second call on hold while finishing first conversat


FIRST U HAVE TO HOLD FIRST CALL. AND TAKE THE SECOND CALL.THEN HOLD SECOND CALL.FIRST CALL AUTOMATIC ACTIVATE.OK
IF HELPFUL THEN PLEASE RATE

Jul 10, 2009 | Uniden DXI8560-2 Twin - - Phone

1 Answer

I can't hear on my phone


try using headset, its only an option but if you can open yuor phonewith yourself change the earpeace. i believed its on it.

Mar 06, 2008 | Motorola Mobility RAZR V3i Cellular Phone

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