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Okidata C9500 DXN--Printing Issues

I have a Okidata 9500 DXN that is having issues with the following:

Refilling Toner.

How to clear waste toner from cartridge.

How to clear toner sensor error.

How to remove Tray to remove paper jam.

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Re: Okidata C9500 DXN--Printing Issues

Your asking a bit much

1) - Power ON printer while holding both the + & - buttons until “OKIUSER” message appears in LCD.
2) - Press + or – button until “ENGINE DIAG MODE” is displayed.
3) Press "ENTER", displayed will be "DIAGNOSTIC MODE XX.XX.XX S-MODE"
4) Press + or – button until “NV-RAM INITIAL” is displayed.

Half way, dont stop too long it will time out....
5) Press "ENTER" again.
6) Will appear "TABLE 1" message.
7) Press "ENTER" until "EXECUTING RESET" message appear. .....
..........the "NV-RAM INITIAL" message will BLINK.
Tada....This procedure reset TONER, DRUM, FUSER and counts
8) power OFF printer, wait 10 sec, and power ON again..

To access Service Mode in C9300 power ON printer with 0, 1, 6, 7 at same can do some good damage in there!! (I warned ya!)

Resetting consumables for OKI C7300,C7500,C9300 printer I think!

1. Hold buttons 0 + 1 + 6 + 7 on startup.

2. Press button 0 several times until "DIAGNOSTIC MODE xx.xx.xx" shows.

3. Hold buttons 2 + 3 until "ENGINE DIAG LEVEL 4" shows.

4. Press button 1 to scroll to "COUNTER SET".

5. Press button 2 to scroll through menu items (button 6 scrolls backwards)

6. To alter the value of an item, first press button 3 to select the digit to be altered. The selected digit will slowly flash. (Button 3 moves to the right through the digits. Button 7 takes you to the left.)

7. Then press button 2 to increase the value of the selected digit. Press button 6 to decrease the value.

8. When the changes have been made hold buttons 1 + 3 + 5. The screen will flash three times and then an * will appear on the right of the screen. The new value is set.

9. To leave the counter set menus, turn the printer off.

Each colour toner counter shows life as percentage used. So a toner showing 30% has used up 30% of its toner. 100% would indicate a near empty toner. This is the reverse of the toner life shown from the "usage menu" when the printer is in normal operation, which shows the toners as a percentage life remaining. You will want toner showing 00%. note:this is oposite of what you see in user mode
Some models exhange these steps

3) HOLD 0 + 4 "ENGINE DIAG LEVEL 2" shows

4) Press 1 to cycle to "fuser unit"

5) 2 to scroll to TONER


Posted on Nov 19, 2007

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Re: Okidata C9500 DXN--Printing Issues

Fiend your solution direct from Lexmark. Here is your solution


Posted on Mar 02, 2009

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1 Answer

Indication is INK TONER WASTE BOX FULL Not sure what to do, if any thing? Al

You need to replace the waste toner collection bottle. The waste toner bottle has to be replaced every 30,000 Letter pages on average. Order part number 42869401. The directions will come with the replacement unit. Remove and dispose of the old waste toner carefully.

Manuals for the C9600 series printers are available from OkiData: . You can order the waste toner bottle for $14 from OKI here: . Other online vendors have the part as well.

I hope this helps.

Cindy Wells

Jun 30, 2011 | OKI C9600hdn Laser Printer

1 Answer

Hl3040cn prints a black stripe down the page despite the drum being cleaned as advised by Brother.Peter


3 issues might be the problem.

1. The toner waste compartment is full. You need to clean the toner waste compartment located in the cartridge itself.

2. Roller drum inside the cartridge have lines normally starts on both ends of the drum. This due to bulky printing. Check and replace this parts inside the toner cartridge. Manual cleaning is not advisable because the result will still the same. If you have only toner cartridge, use the roller drum and replace in place of it.

3. Faulty Toner Cartridge that cause leaking the toner powder. If you purchase remanufactured toner cartridge or you refill the toner cartridge. It tends to worn out the parts. Normally starts as roller drum and follows with the other parts. Replace new original Toner Cartridge. When you refill the toner cartridge, you need to clean the waste compartment as well as it will later be full and overflow.

Please rate and make a comment if you find this solution very helpful and might help others as well. Post more comments if you need more help.

Regards and thank you for using Fixya !

May 15, 2011 | Brother HL3040CN Laser Printer

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Can't not print. Please tell me .....why? i'm printting is suddenly: E1 CHG. WST. T. CTN i don't understand

This error message usually means that your waste toner storage is full and it has to be changed. If this is not done you will have issues with printing. Check your user manual and see where the waste toner container is and it will also give you numbers for reordering new container from manufacturers site. Hope this helps.

Mar 28, 2011 | Printers & Copiers

1 Answer

Error 357

Hi - take the waste toner unit out and restart the printer. You'll now have a different error 'Check Waste Toner'. Open the front cover and put the waste toner back in. Let the printer go through the usual checks and hopefully all should be well.

In my experience this can be caused by not shutting the printer down fully before changing the waste toner.

May 30, 2010 | OKI C9800hdn Led Printer

1 Answer

Self test says 'check waste toner box'

It looks your waste toner box is full. Waste toner box collects toner drawn during printing. You have to remove waste toner bottle and empty it.

Follow the instructions to clean up toner bottle

Hope this helps

May 21, 2010 | Kyocera FS-C5030N Led Printer

1 Answer

What is error 357 waste tuner box is full okidata c9800

The printer always puts out a little more of each color toner than is actually needed in printing. The excess gets dumped into the waste toner bottle.

The replacement part number for this printer is 42869401 and should last 30,000 pages. Order one from an OKI service center and it will come with the replacement directions.

I hope this helps.

Cindy Wells

Apr 18, 2010 | Printers & Copiers

1 Answer

Okidata c9500 paper jams between

If you are getting jams in the fuser or right after it the fuser is probly bad. I think there is a mylar upgrade that attaches to the toner sensor arms under the top cover(not an easy fix). It is also possible the drum unit or the toner cartridge could be bad.

Aug 07, 2009 | Printers & Copiers

3 Answers

Replace waste toner tank Does it mean that the toner is already used

Open your user manual.

Or get one - go to google or samsung.

The life of the waste toner container unit is approximately 1,250 pages for full color 5% image printing or 5,000 pages for black printing. When the life span of the waste toner container has expired, Replace/Install Waste Toner Tank appears on the display of the control panel,
indicating the waste toner container needs to be replaced. Otherwise your printer stops printing.

To replace the waste toner container:

1 Turn the machine off, then wait a few minutes for the machine to cool.

2 Open the front cover.

3 Pull the waste toner container out of the machine using its handle.

--- above from manual, following is my paraphrasing due to lack of pictures ---
4. remove the container cap from the back side and cap the opening

5. take the new waste container out of its package

6. install the new waste toner container.

You may wish to TRY EMPTYING the waste toner, but you will find toner is the messiest and possibly dangerous (inhallation, etc) stuff you've worked with. it is an extremely find powder and can cause an awful mess and is best disposed of by capping and replacing the container with a new one (shop around to find them).

DO NOT attempt to vacuum up toner - just my personal opinion - I suspect many vacuums may not have fine enough "bags" to capture this intentionally very fine dust. BUT Toner vacuums do exist and some "may" work.

Jul 17, 2009 | Samsung CLX 3160fn All-In-One Printer

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