Question about Nikon Super Coolscan 5000 ED Film Scanner

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Software hangs, shows "acquiring scan" and "image data is being received" but no image is ever displayed. I have tried, uninstalling the software, downloading the updated version for Vista (4.03), same problem. Also have tried various USB ports. No luck.

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I have had this problem. It has given me hours of frustatation. It would start the scanning process then it would stop or hang at any point along the process.
I did the usb thing, no good.
What I found was the warmer the day got the sooner it got buggy. I dont blame the scanner, I am pretty sure the problem lies in the PC. The PC heat doesnt seem to affect any other programs, or not that I can tell. It is only when scanning. It also seems that that the more things I add like roc and gem the sooner it gets buggy. Sometimes if I turn these off and it will run a bit more but it will eventually not scan at all. It will all be good after I turn it all off and let it cool down. I have let the scanner cool down before trying again while leaving the computer on but it still stops while scanning.
I scan my slides singularly and from photshop. This does not affect the bugginess.
I dont use ice on my kodachromes as it seems to get buggy and chops out power lines.
I use a soft puffy brush from a camera shop to clean the slide.
I have some issues with flairing but only on a few slides. I turn down the analog gain helps only a tiny bit. I try to fix it in photoshop.

Good luck

Posted on Jan 31, 2010

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Posted on Jan 02, 2017

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Scan wont work on mac psc 1410v


First are you trying to scan using the scan button on the all-in-one or from the computer? If you are trying to use the scan buttons, you need to install the HP full-feature software package: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=458978#N193 . (If you need to expand the section marked drivers.) Uninstall the printer and disconnect the data cable before installing this full software.

If you installed the basic drivers that came with the Mac OS, you can scan using Apple Preview and Image Capture software. You can also acquire a scan from the Print & Fax > Printer browser. Open the software from the dock or from the Applications folder. In Apple Preview, choose File > Import from Scanner. In the Image Capture program select the all-in-one from the list of devices.

For the Print and Scan. Open System Preferences from the Apple Menu. Click Print & Fax and select the all-in-one. Click the Scan tab and Open Scanner. Then click Scan.

With the HP software you can launch a scan from the computer or from the scanner (but only if the monitoring program is running). You need to set up the HP Utility for the scan task manager.
This site has the full set of steps: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02456650&tmp_task=useCategory&lc=en&dlc=en&cc=us&product=458978#N2158 .

Sometimes an all-in-one will work for printing but not for scanning due to a damaged cable. Scanning requires bi-directional communication with the printer. Try replacing the data cable. If you use a USB hub or print server, try a direct connection to the computer.

I hope this helps.

Cindy Wells

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The TV user guide should provide the procedures of acquiring auto scan. For example, your TV may be acquiring functionality from satellites dishs or cable receiver devices. Performing an auto scan achievable with the remote control device with adjustment to settings on the channel buttons would produce a signal only with available transmitter stations. Performing a channel auto scan would display no signals without available receiver devices often acquired with susbscription from a provder either cable TV, sattelite or disk network, show on demand for example. However, performing an auto scan on a new Tv should simply display a count list of possible available channels on which signals could be display when any is provided. Good luck

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There are several possibilities. Did you launch the scan from the computer or the scanner buttons? Stop at the point that works in these various trouble-shooting options.
1) Make sure that the HP Digital Imaging Monitor monitoring program was running if launching from the scanner. (Make sure the HP driver is installed not the generic OS driver.) The software is available from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1146331& select your OS and then press Next. Click on Driver to download.
2) The scanner requires bidirectional communication with the computer. Try a new data cable and a direct connection (if you use a USB hub or print server). Try a different USB port and make sure that the ports aren't disabled for security or power-savings. (The first is in the Device Manager; the second is part of the advanced settings of the Screen Saver.)
3) Use the HP Director or Solution Center to check the scanner status (this is in the full-software form HP). If it is available for your OS, you should uninstall the generic OS driver and disconnect the data cable before installling the software. Even if you have this installed, check if you need to patch the software.
4) Download and run the HP Scan Diagnostic Tool to test the scanner. http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-SDU&jumpid=ex_r4155/hho/ipg/ccdoc/scan_diag/ .
5) Can you acquire scans from the computer with non-HP software? Windows XP, Vista and 7 can acquire scans from Paint (File > Import from Scanner or Camera). Vista and Win7 also have Windows Fax and Scan (New Scan).
6) Disconnect the data cable from the computer. Then Start > Run > regedit . This launches the registry editor (Run as Administrator for Vista or Win7). Back up the entire registry first (File > Export, follow the steps you see and select all.) Locate the HP registry item: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {6BDD1FC6-810F-11D0-BEC7-08002BE2092F} and highlight the section in brackets. Right click on Lower Filters (string value) and delete it. Close regedit (Save changes) and restart the computer. Reconnect the data cable after the reboot.
7) Uninstall and reinstall the HP software driver (again remove the data cable after the uninstall and keep it unplugged until the software requests connecting the cable).
8) Check if you need to update the BIOS or USB drivers for your computer (see the manufacturer's site) and Windows Update.
9) Check if the scanner runs if connected (after software install) on another computer. If it doesn't work on another computer, you probably need to replace the unit.

I hope this helps.

Cindy Wells

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1 Answer

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Did you install the full software before connecting the all-in-one to the computer? If the printer not scanning to the local computer or a networked computer? Were you trying to use the scanner buttons?

If this is a local problem (USB connection) uninstall any generic driver (these only drive the printer) and then unplug the data cable. Next download and install the software from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=439491& (select your OS from the list). Connect data cable when prompted to do so. Try a new data cable if the problems persist (scanners require bidirectional communication and will fail when the printer works).
Try a direct connection (no USB hub or print server).

If the computer failed to respond to scanner button press, make sure that the monitoring program is running. You also need to set up the scan destinations in the HP Solution Center for the buttons to work.

If the scanner program isn't running, you can launch them manually. Computer > Local Disc (C:) > Program Files > HP > Digital Imaging > Bin (double click on each of the above drives/folders). Find either Hpiscnapp.exe or Hpqscnvw.exe and double click to launch the HP scan program.

XP, Vista and Win7 can acquire scans without the HP software but the scanner buttons will not work. All three can acquire scans with Paint (File > Import from Scanner or Camera > New Scan). Vista and Win7 also have Windows Fax and Scan (New Scan).

Since you need to set the destinations, you should use the HP software to launch scans first. This lets you get a feel for the defaults that will be best to put into the destinations.

I hope this helps.

Cindy Wells
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1 Answer

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Uninstall Nikon Scan.

Remove the Nikon folder from all Users on the C:/Users or Root Drive!

Open Regedit. Save the Registry file first before making changes to your desktop.

Delete the Nikon folder under HKEY_CURRENT_USER>Software

and HKEY_LOCAL_MACHINE>SOFTWARE.

Restart computer

Reinstall Nikon Scan

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