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We are having problems with gray residue being left behind in our LG TROMM front load washer. It seems to accumulate over time and occassionally one or 2 articles of clothing will come out with gray streaks. Last night, almost the whole load had gray streaks. Fortunately, it does washer out of the clothes if you run it through another cycle. This is our second LG TROMM, the first was returned because of the same problems. It seems to build up over time. Any ideas?

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  • bnh1971 Jul 17, 2009

    We do not use any fabric softener in the washer. We are currently using Tide HE liquid deteregent.



    It is not as if the clothes are coming out grey, but rather they have grey streaks occassionally. Last night, almost all of the clothes ended up with these streaks. When I looked into the washer, there was a bunch of clumps of the grey gunk visible inside the washer. It seems to build up over time.



    Also, we are on a well and use a whole house water softener.

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Do you use a liquid fabric softner also ? Marks are usually left on clothes from undisolved fabric softner . Try using dryer sheets instead of washer softner . Sort clothes carefully by putting such fabrics as terry cloth in loads separate from the other items to prevent lint or residue from attaching to the clothes. Powdery residue from granular detergent may appear to be lint or residue. Dissolve detergent in hot water before putting in clothes. Consider switching to liquid detergent. This often is called "lint" but is really a "whiting/grey" left by un-dissolved soap and can be seen at it's worst on dark colored clothes. This is made worse in a colder climate where the cold water entering the washer is much colder than normal. Things that can effect the quality of the finished washed products.
Too much soap: ( we have a test for this further down the page ) If you follow the manufactures instructions on the box, then chances are you ARE using too much soap. They like to sell you their product, I find cutting usage in 1/2 of what the box says will still wash good and also cut your chances of getting "whiting/grey" on your clothes.
Over loading the washer: Even if the agitator is suppose to go back and forth, the clothes are not. If you can hold the lid button on your washer so you can watch the clothes wash, they should 'roll" in the basket and not go back and forth like the agitator. The clothes will go down the side of the agitator, across the bottom of the basket, up the side of the basket and across the top of the water in a rolling motion. Overloading is not just too many clothes but also too little water for the size of the load is another way of having a overloaded wash load.
Water temp is important: Use a thermometer to test the temp of the incoming water in your washer. Hot water should be close to 140 degrees F. Warm water fill should be 100 degrees F. Cold water is approx 60-80 degrees F. What happens in a cold climate location is the cold water temp drops as the outside temps drops, once the water temp gets below 60 degrees F, it can no longer dissolve the soap properly and will most definitely leave "whiting/grey" on the clothes!! Do not use a cold wash, wash your clothes in as warm as poss. water as they can take. If you have delicates you want to wash in cold, start washer out with warm water as you are putting in the soap and fabric softener and clothes, then switch to cold to let it finish filling up, this will give you a warmer wash but not as cold as straight cold water. I find most washes can be done in a warm wash / cold rinse just fine. If you need ( and probably will ) to adjust your warm water fill, turn on the hot water tap fully, turn off the cold water tap. Let the water start to fill on a warm wash setting. Then slowly turn on the cold tap adding the cold water to the hot water making a warm fill....use a thermometer to set water temp and leave the taps stay when you get about 100 degree F water fill. I adjust my own washer usually twice a year, one on summer time and once in the dead of winter.
Test for too much soap or soap retention: Put in a load of towels or dark clothing that has been bad for the "whiting/grey" problem. These items are bad for holding soap and getting what is called -soap retention-
Wash the load in the warmest poss. water, DO NOT add any soap. Let the washer fill with water and wash for approx. 5 minutes, lift the lid and observe what is on the top of the water. If you see soap and bubbles on top of the water, your clothes have soap retention, this soap came out of your clothes. Let the load finish with out adding any soap and wash all clothes effected with this "whiting/grey" residue. Once all the soap is washed out of the fabric and you start to add some to each load, use about 1/2 of what the box says. Liquid soap has less problems with "whiting/grey" than the powder does, but I find powder soap is better at getting my own personal clothes cleaner.
thanks.please do rate the solution.thank you for using fixya.keep updated.

Posted on Jul 17, 2009

  • charlymonty Jul 17, 2009

    that Sodium Carbonate (Washing Soda) should do the trick. Indeed after 2-3 washes with washing soda the machine will get super clean. look a bit on the inside where the residue is getting collected clean manually with your hand before applying washing soda.then check out after some washes the residue will not get collected. the water will be bit smelly but 'Smelly Washer' it’s mostly Citric Acid, not exactly a cleaner degreaser like Sodium Carbonate.

    check out.

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