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Konica/Minolta Magicolor 2490mf Printer won't come to rewady mode. No service errors indicated. Display says warming up then message goes out but print key light is stil red and won't print at all. Can Scan and Send fax but won't print incomming faxes.

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  • bwm1256 Jul 17, 2009

    Tried nvram reset to no avail.

  • bwm1256 Jul 17, 2009

    Printer is out of warranty. we sold it. we are trained and authorized . I kind of feel that there is an interface problem, but it also may be leaning towards a fuser problem. I have seen this on other older models. Looking for troubleshooting ideas.



    thanks.



    p.s.: Factory tech support was not too much help.

  • bwm1256 Jul 17, 2009

    No, the display stays lit, the message "warming up" just goes off and the display is seeming as if the printer is at ready temperature; but the print key indicator is still red and nothing will print at all.

  • bwm1256 Jul 17, 2009

    are the steps listed in the service manual? maybe you should give them to me anyway. also, we've done some resets but maybe you could expound on what you mean by resetting the printer through the display.



    Bert

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First off how old is the printer? If it is still under manufacturer warrant you will want to have it serviced that way. Also when did this start and how much use has the printer recieved. Once I have more information I can assist you further. Please don't request more assistance until I get a chance to properly assist you.
Thanks,
Lee

Posted on Jul 17, 2009

  • 1 more comment 
  • Lee A.
    Lee A. Jul 17, 2009

    So just to make clear the issue. It will say warming up then the display goes out totally and displays nothing? Also have you performed all the cleaning maintenance? Are you able to reset the printer through the display.
    Thanks,
    Lee

  • Lee A.
    Lee A. Jul 17, 2009

    Have you tried performing all the cleaning maintenance? Also did you try and reset the printer through the display? If you need the steps I can give them to you as well.
    Thanks,
    Lee


  • Lee A.
    Lee A. Jul 17, 2009

    http://bsnl.konicaminolta.nl/data/handle...
    The steps for cleaning the unit are on p.136
    The reset should be the first option in the menu select. refer to p.21 for those instructions.
    Thank you,
    Lee


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Try leaving the printer overnight.

You can also reset the NVram.

On other models you access the service menu turning machine on while pushing and holding the TWO up/down menu buttons at same time. Access nvram menu Then find the Reset option.
I am not sure about the procedure, I do not have service manual for this model.

If I find a service manual I will post here.

If no fault is detected it can be a faulty main control board, or even the board that controls the fuser or some other part failing erratically.

You may need a technician on site to fix the problem.

Here the part list.


Posted on Jul 17, 2009

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