Perhaps you have accidentally pushed the volume button and turned down the sound.
Many of the cell phones have a volume button on the side, and whilst holding the cell phone with your hand, your hand pressed on the volume button and holds it down accidentally.
Find the volume button and see if it is turned down.
Remember, most of these have one button for both the incoming call volume and also the speaking and listening volume all at once.
You have to adjust both volumes with the same button depending on what your phone it doing when you press it.
God bless your efforts,.
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