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Posted on Jul 17, 2009

My touch screen of phone not working - Sony Ericsson W960i Cellular Phone

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  • Contributor 30 Answers
  • Posted on Aug 06, 2010
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Joined: Aug 06, 2010
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It happened 2 months ago on my phone after it fell 3 meters high. Surprisingly after intentionally banging the phone face first on my table (keep it gentle) it worked and has been OK ever since. I hope this works for you too. =)

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Screen touch not working

Hello

Clean the touch screen on the phone with an electronics cleaning cloth or wipe. Dirt, dust and oils from your fingertips can collect on the screen, making it unresponsive or desensitized to your finger's touch. Clean the screen in a circular motion.

Eliminate any bubbles under the screen protector. You can do this by removing the screen protector and then reapplying it, going from the top of the screen to the bottom or vice versa.

Remove the screen protector and do not place the protector back on the touch screen. Screen protectors are made for protecting a touch screen, but sometimes the protectors make the touch screen less responsive to your finger touch or even altogether unresponsive.

Power off the touch screen phone if the touch screen stops working when a new program is opened. This isn't a problem with the touch screen, but a problem with the software trying to load or open on the phone. Some programs can slow response time with the touch screen or may not respond to it at all.

THANK YOU FOR VISITING FIXYA
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Hi, I have the HTC touch from bell. I too had the same problem with my screen. It stopped working completely. The phone is pretty much useless without the touch screen working, there is only 3 buttons on the phone! Can't even dial 911... So I was pretty pissed when the screen stopped working. Like others I searched the internet for answers and didn't really find too much. I found that maybe tapping the four corners of the screen firmly might work, but it didn't. Taking the protective cover off the screen might work, didn't work. I tried updating the ROM, using the official software from HTC website. I was able to update my phone, but my touch screen still didn't work. Someone said something about some copper connections inside the phone, need to be re-adjusted behind the screen or something like that. So I willing opened the phone (only 4 hex screws on the back) and took the front plastic cover off. If you look closely, you'll see the front cover is plugged into the 'motherboard' and you can simply unplug it. I unplug it and plug it back in, do a restart of the phone (take battery out and back in) and still nothing, screen doesn't work.
I noticed that on the front cover of the phone (underneath) you can see the copper band of wires that connect to the buttons and probably feeds the information from the touch screen to the 'computer'. I accidentally unplugged the wire (thought I broke it) but was able to insert it back in. I put the the cover back on, put the battery in, power up phone, BINGO! Touch screen works! What I did to make it work? Not sure...
But for people with the same problem. Try this:
1) update ROM
http://www.htc.com/us/SupportDownload.aspx?p_id=70&cat=2&dl_id=98
2) Unplug and plug back in that little wire.
http://img81.imageshack.us/img81/1912/htctouchx.jpg
Its the red circle I'm talking about.
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