Question about Rheem Paloma PTG-74PVN / RTG-74PVN Natural Gas Indoor

2 Answers

Paloma ph28rifsp serial 04.11-000018 main power went out twice yesterday and then came back on, water heater starts and fires then fire goes out and then comes on again then we get error code c4 and 12 with decreased water preasure. Water preasure is great with water heater off

Posted by on

  • 1 more comment 
  • teddynov Jul 17, 2009

    You should contact Paloma and find out what error code C4 is thats what I'm paying for thanks

  • teddynov Jul 17, 2009

    And I would like my credit card rembursed $9.99, because your ststing that you can't fix it thanks

  • teddynov Jul 18, 2009

    Got the waterheater working by pushing the right button on the panel while hot water was running, panel board is not bad, I would like my money refunded.

×

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,777 Answers

Hello there, sorry to hear about your troubles, you will need to rate an answer (if you could rate mine that would be great, hopefully 4 thumbs / very helpful). Then you will need to email premium.support@fixya.com and ask for the refund, we are not able to do it from here.

Thanks

Tim

Posted on Jul 18, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,043 Answers

Error code 12 signifies that your gas service has been interrupted. Unfortunately there is no listing for the error code c4. You should contact your local Paloma repair center to find out what that code signifies. It's possible that your display was damaged by the main power going out. The fact that your water pressure decreases when your water heater signifies that you will need some repair work completed on your unit.

Posted on Jul 17, 2009

  • bvanjoff Jul 17, 2009

    Actually what we provide is access to all our expertise and manuals we have available. Unfortunately there is no error code C4 listed in Paloma's documentation. This may either be a specific code meant to be interpreted by their service technicians, or there may be something wrong with the unit's display or error code generation software. We do not contact manufacturer's for our customer's. The fact that you are receiving the code for an interruption to your gas service, and that your unit will fire, then go out, then come on again signifies that some type of damage was done when your power interruption took place. There are certain types of issues that cannot be remedied by anything other than a certified technician diagnosing and repairing the issue. Taking into account what your water heater is doing right now leads me to believe that this is one of those times.

  • bvanjoff Jul 17, 2009

    After some more research I tracked down the C4 code. As stated, this code is normally left for the Rheem/Paloma technicians. One of your circuit boards has been damaged. You will have to contact the dealer in your area. If you still have a warranty they will send out a replacement board for you. If you are out of warranty, they will ask that you pay for the board. Once the board has been replaced, there will be a specific series of steps to take to bring the unit back online.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to repair code 13 for tankless water heater


10-15-2012

Code 13 is probably Rheem, Richmond, Ruud, Paloma etc tankless.
Copy following link for troubleshoot resources:
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html

Error 13 is oxygen depletion sensor
Imperfect combustion.
For example if tankless does not have required maintenance, then burner can get dirty and clogged.
This will cause unburned natural gas to rise inside hot flue pipe causing risk of explosion and fire, or in case of propane gas that is heavier than air, the gas will build up inside combustion chamber and cause explosion and fire.

Oct 15, 2012 | Water Heaters

3 Answers

I have an error code of c2 11 on rheem model number ptg-74pvn-2 I will get warm water for about 5 seconds and then it goes cold


Rheem, Richmond, Ruud, and Paloma are all the same manufacturer. After about 9 months, my tankless RTG-74PVN started giving me error code 11 and cold water!. I fixed it by cleaning the burner, as shown in this video:
www.howtolou.com/clean-a-burner -Lou

Dec 10, 2010 | Rheem Tankless Hot Water Heater...

1 Answer

Have a 6yr. old water heater 50 gal it stopped working yesterday thought heating element went out , started checking it out heared a silizzing sound on top of heater. Cut the power off took electric cap...


find the leak first, then dry out the wiring and thermostat. extremely hot water indicates one of the elements has gone bad and is returning to ground. If you have a ohmmeter, with the power off disconnect the wires to the elements and check from ground to the terminals. If there is deflection on the ohm scale, you have a grounded element. I suggest you also relpace the high limit cutout as well, it's the part of the thermostat with the red button.

Aug 22, 2010 | Rheem 50 GAL ELEC TALL Water Heater 6YR SC...

2 Answers

Paloma ph24 has good pilot but when u turn on water it does not fire main burner


Thermocouple. cannot be tested get new & replace. They are not expensive

Jan 18, 2010 | Rheem Paloma Tankless Water Heaters...

1 Answer

Heater trips


If your heater trips, it means only one thing. And that is for a defective heater. It must be checked and have
it repaired or replaced. Since it is a gas heater, this must be a-s-a-p, it could explode and cause fire due to this defect. You can do it, or you can call the
technician for this product, since test instruments are needed for your Rheem Paloma natural gas indoor heater.

Nov 26, 2009 | Rheem Paloma PTG-74PVN / RTG-74PVN...

5 Answers

Paloma tank less water heater flashes code C4 13 and we have no hot water?how to fix it?


I had the same problem with my Paloma a year and a half after installation...contacted Rheem customer service (800-432-8373) and they recommened a local installer in my area. The technican diagnosed the problem as the "flow control valve"; he managed to get Rheem/Paloma to cover the part under warranty...I only had to shell out the money for the install.

Nov 16, 2009 | Rheem Paloma Tankless Water Heaters...

1 Answer

I have a paloma ptg-74pvn and the digital temp. display keeps shu


How reliable is your AC? With the digital r/c connected, every time the heater recovers from power outage it's in the OFF default state. If you can not fix the power issue, disconnect the remote control. The w/h will recover in the ON state.

Nov 13, 2009 | Rheem Paloma Tankless Water Heaters...

Not finding what you are looking for?
Rheem Paloma PTG-74PVN /  RTG-74PVN Natural Gas Indoor Logo

Related Topics:

121 people viewed this question

Ask a Question

Usually answered in minutes!

Top Rheem Water Heaters Experts

Donni Steen

Level 3 Expert

659 Answers

gizmonix

Level 1 Expert

13 Answers

Brad Brown

Level 3 Expert

15557 Answers

Are you a Rheem Water Heater Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...