Question about Rheem Paloma PTG-74PVN / RTG-74PVN Natural Gas Indoor

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Paloma ph28rifsp serial 04.11-000018 main power went out twice yesterday and then came back on, water heater starts and fires then fire goes out and then comes on again then we get error code c4 and 12

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Its the problem of circuit board .its not getting complted.the input current is proper but output current is not proper due to the circuit board problem.so the code c4 and c12 is showing up.this would have happened because of the main power GETTING ON/OFF twice this shorted the circuit board.get it checked and replaced. thanks.please do rate the solution.thank you for using fixya.keep updated.

Posted on Jul 17, 2009

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How to repair code 13 for tankless water heater


10-15-2012

Code 13 is probably Rheem, Richmond, Ruud, Paloma etc tankless.
Copy following link for troubleshoot resources:
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html

Error 13 is oxygen depletion sensor
Imperfect combustion.
For example if tankless does not have required maintenance, then burner can get dirty and clogged.
This will cause unburned natural gas to rise inside hot flue pipe causing risk of explosion and fire, or in case of propane gas that is heavier than air, the gas will build up inside combustion chamber and cause explosion and fire.

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I have an error code of c2 11 on rheem model number ptg-74pvn-2 I will get warm water for about 5 seconds and then it goes cold


Rheem, Richmond, Ruud, and Paloma are all the same manufacturer. After about 9 months, my tankless RTG-74PVN started giving me error code 11 and cold water!. I fixed it by cleaning the burner, as shown in this video:
www.howtolou.com/clean-a-burner -Lou

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1 Answer

Have a 6yr. old water heater 50 gal it stopped working yesterday thought heating element went out , started checking it out heared a silizzing sound on top of heater. Cut the power off took electric cap...


find the leak first, then dry out the wiring and thermostat. extremely hot water indicates one of the elements has gone bad and is returning to ground. If you have a ohmmeter, with the power off disconnect the wires to the elements and check from ground to the terminals. If there is deflection on the ohm scale, you have a grounded element. I suggest you also relpace the high limit cutout as well, it's the part of the thermostat with the red button.

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Thermocouple. cannot be tested get new & replace. They are not expensive

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1 Answer

Heater trips


If your heater trips, it means only one thing. And that is for a defective heater. It must be checked and have
it repaired or replaced. Since it is a gas heater, this must be a-s-a-p, it could explode and cause fire due to this defect. You can do it, or you can call the
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5 Answers

Paloma tank less water heater flashes code C4 13 and we have no hot water?how to fix it?


I had the same problem with my Paloma a year and a half after installation...contacted Rheem customer service (800-432-8373) and they recommened a local installer in my area. The technican diagnosed the problem as the "flow control valve"; he managed to get Rheem/Paloma to cover the part under warranty...I only had to shell out the money for the install.

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1 Answer

I have a paloma ptg-74pvn and the digital temp. display keeps shu


How reliable is your AC? With the digital r/c connected, every time the heater recovers from power outage it's in the OFF default state. If you can not fix the power issue, disconnect the remote control. The w/h will recover in the ON state.

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