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The software included in my DPF album keychain is a tiny cd that falls right out of my cd driver what do I do it make it stay and load the program needed. Thank you!!

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Hello racegirl860,

I understand your problem I have driver CD's that are small as well. My question is, is your CD-Rom drawer coming out flat or is the whole drive sideways ?

If it comes out like normal there is a smaller groove in the middle of the tray for cd's of that size. If the CD-Rom is mounted sideways then you will not be able to get it to stay in, you'll have to turn the case sideways to put the disc in.

Post back if you have any additional question's. Thank you for choosing Fixya!

Posted on Jul 17, 2009

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Posted on Jan 02, 2017

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I found this on an Amazon review. I hope it works for you:

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Summary of Solutions posted here and elsewhere:

I just received a Innovage Digital Photo Album Keychain as a gift and ran into some of the issues posted here. I am going to summarize the solutions I have come across in hopes they will help others.

Installing/obtaining the software:

The keychain requires you to use custom software to upload pictures. The keychain includes a mini-cd with the software. If you have a computer with a slot loading cd (i.e. laptop, imac, mac-mini, etc) do not try to put the CD into your computer, it may become stuck! Either call the service line and order a full size cd, or try downloading the software from either:
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Transferring photos: There have been some recommendations to transfer the photos to the keychain in small batches (like 6-10) rather than queuing up 60 images to transfer all at once. Apparently the software has crashed on some peoples machines when transferring many images.

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Transferring images:
The keychain must be in the "USB Update" mode before your software will talk with it. Try unplugging the keychain, plug it back in, wait for the menu, use the arrow keys to select "USB update", press the power button. Now try running your transfer software

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