Question about Dyson Ball DC24 Bagless Upright Vacuum

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Dyson - Ball HEPA Upright Bagless Ultracompact and Lightweight Vacuum brush wont spin

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  • Anonymous Mar 25, 2014

    Can not keep the brush spinning while vacuuming


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Hi have you checked underneath to see if the belt has snapped, you will find it either side of the brush, if so you can obtain a replacement at most retails stores but take the model number and make with you, hope this helps

Posted on Jul 19, 2009

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I have a new dyson upright ball and it has started making a flappy noise near the handle what can i do to fix it

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC24. It's very difficulty to determine the cause of an unusual noise without being able to hear it, so I'd encourage you to get in touch with us directly for further assistance. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have your machine to hand so we can run through some quick troubleshooting checks with you over the phone.

We'll look forward to hearing from you.

Best wishes,

Dyson Online Customer Support

Dec 02, 2012 | Dyson Ball HEPA Upright Bagless...

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Wand near impossable to come out of hose have taken apart as advised by dyson team but still the same

Hi there,

Sorry to hear you're still having problems with the wand. I'd strongly recommend getting in touch with our helpline, where one of our experts will be happy to advise you on the best course of action. If you're based in the UK, you can call us free on 08002980298. If you're based in the US, you can call us free on 1866MYDYSON - or if you email with your details, someone will be in touch with you as soon as possible.

Kind regards,

Dyson Customer Service

Jul 26, 2011 | Dyson Ball HEPA Upright Bagless...

1 Answer

Why does my dyson vac keep snapping belts

You are probably jamming up the brushes, check to see if brushes move freely and are free of hair or string buildup or any other items blocking them from spinning

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My brush wont spin

hi hckymom. when the brush won't spin it is almost always because the belt is broken. Dyson requires you to buy a new drive belt assembly. Easy to install but expensive....usually about 70 dollars. Joe

Thanks for choosing Fixya!

Dec 13, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Brush wont spin why

Broken or slipping belt replace with new one Buy any vac shop.

Apr 27, 2010 | Dyson Ball HEPA Upright Bagless Vacuum -...

1 Answer

The brush bar wont spin on my dyson dc 25... i

Hi its Darran at Dyson.

Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

When you release the machine into the vacuuming position, the brush bar should start to turn again.

If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Dyson Customer Service

Jan 08, 2010 | Dyson Ball HEPA Upright Bagless Vacuum -...

1 Answer

I have a Dc-25 Dyson ball,The beater bar does not spin.I pressed reset,...nothing.any ideas?

check to see if the belt is broken or loose and have a technician look at the clutch to see if its burnt out.

Oct 22, 2009 | Dyson Ball HEPA Upright Bagless Vacuum -...

1 Answer

The vaccum turns on but the brushes dont spin, and i have hit the reset button on it already...

vacuum turns on and sucks but the brush does not spin and I have pushed the reset button

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