The service mode for an AP3800c printer only is different from the copier version. push down the up and down arrows together for a count of 7. Then push the enter key (#). The screen should now show "engine" in the window. If you are resetting a function you will need to arrow down to "service" then push enter (#) again. Use the escape key to exit from the sub menus. To exit back out of SP mode you will need to select "end" at the top line menu pressing enter to accept.
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Press clear (yellow button) followed by 1, 0, 7 then hold down the stop (orange button) till it enters service mode.
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