Trying to replace the element on my eemax ex190tc and the head snapped on the plastic shaft. How can I get it out?

The EEmax must restrict the flow of water in order for the elements to have more time to heat it.

see if the circuit breaker switch has tripped either partially or fully and reset it. Check for bad or loose wiring on the heater and breakers. The next thing is more likely the heating element is no good and needs repaired or the heater needs replaced.

Make sure the water fittings on the top of the water heater are not two dissimilar metals...this causes electrolysis. If you do, you need a dielectric union to connect the two metals ie copper & galvanized steel

1) Copy following link for 3-step testing water heater elements.
http://waterheatertimer.org/How-to-test-water-heater-element.html

2) You need $10-15 multimeter from local hardware

If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

http://www.eemaxinc.com/assets/files/Series%202-trouble.pdf

Call the rep!

the price will vary in different localities.

you should call a plumbing wholsaler in your area. Home depot and Lowes will not carry these, neither will you local hardware store.

the replacement is faily simple. Eemax is a nice heater, although faily expensive to opperate.

if you have a low flow shower head this could be the problem have seen it many times before try removing the restrictor and try again

to what

you can check elements with a meter to see if they are any good. how old is heater?