Question about HP Office Equipment & Supplies

2 Answers

Tray will not pick up paper when i press print to do anything

Posted by on

Ad

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 71 Answers

Tray has not inerted properly in the printer.

The edge of the tray might have broken and it is not fitting on the correct location.

The paper feeder roller might have reduced in size to sense and picking the papers from the tray.

Test run can be done by printing in the open tray (which is available on the top.. If it is able to pick up the paper from this tray and we can come to the conclusion that the paper feeding sensor is not working properly in the bottom inner tray. This can be replaced.

Have a Great Day

Posted on Jul 17, 2009

Ad
  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 14 Answers

If this is an older unit you may need to check the rollers for wear. After awhile rollers can wear down too smooth to pick up paper.

Posted on Jul 17, 2009

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get 2 Free calls (no credit card required) and instant help on almost anything you can think of (from cars to computers, appliances, handyman, and even pets).
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Hp officejet 4500 will not print from mac ibook g4


HP Officejet 4500 (G510) Series and 4500 (K710) Series All-in-One Printers - The All-in-One Does Not Pick Up or Feed Paper Issue The product does not pick up or feed paper from the paper tray. How to use the solutions in this document To resolve the issue, try each solution in this document in the order presented. c01733891.gif IMPORTANT : Each time you try a solution, try to print a self-test report to determine if the hardware is functioning correctly. To print a self-test report, use the steps in the following table. How to print a self-test report
  1. Load plain, white paper in the paper tray.
  2. Press and hold the Cancel button (c01235250.gif ) on the product control panel.
  3. While holding the Cancel button (c01235250.gif ), press the OK button (c01961874.gif ). The self-test report prints.

NOTE: Refer back to the steps in this table after attempting each solution. Solution one: Reset the All-in-One
  1. Disconnect the power cord from the back of the product.
  2. Wait 30 seconds.
  3. Reconnect the power cord to the back of the product.
  4. Press the Power button (c01602202.gif ) to turn on the product.
  5. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution two: Check the paper The condition of the paper or the amount of paper loaded might prevent the rollers from picking it up and feeding it through the product. Use the following steps to check the paper in the input tray.
  1. Remove any wrinkled or damaged paper from the input tray.
  2. Make sure that all the paper is the same size and type.
  3. Tap the stack of paper on a flat surface to align the edges.
  4. Make sure that the stack of paper contains from 10 to 25 sheets of paper.
    NOTE: Do not overload the input tray. Make sure the stack of paper is shorter than the top of the paper width guide.
  5. Insert the stack of paper into the product, and then gently push the paper width guide snugly against the paper. Figure 1: Load paper c01970609.gif 1 - Load paper 2 - Adjust the paper width guide Illustration of loading paper and adjusting the paper width guide
  6. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution three: Check the print settings The paper settings in the print driver must match the paper size and type loaded in the product. Use the following instructions to adjust the paper settings.
  1. In the software program you are printing from, click File .
  2. Click Print , and then click Setup , Properties , or Preferences .
    NOTE: The specific options might vary depending on the software program.
  3. Click the Features tab.
  4. In the Basic Options pane, select More from the Paper sizes drop-down list.
  5. Select the size of paper loaded in the product, and then click OK .
  6. In the Basic Options pane, select More from the Paper type drop-down list.
  7. Select the type of paper that you loaded, and then click OK .
    NOTE: These changes do not change the default print settings. The print settings revert to the default settings the next time you open the program.
  8. Change any other print settings necessary, and then click OK .
  9. Click OK to print.
  10. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution four: Clean the rollers Follow these steps to clean the rear rollers and the pick rollers on the HP product. Step One: Clean the rear rollers
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product. Figure 2: Remove the rear access door c01961876.gif Remove the rear access door
  4. Lightly moisten a lint-free cloth with distilled or bottled water, and then wipe the paper rollers. Rotate the rollers with your fingers to clean all the way around. Figure 3: Clean the rollers c00246512.jpg Graphic: Showing paper rollers
  5. Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely. Figure 4: Access door rollers c01590938.gif Access door rollers
  6. Allow the rollers to dry completely.
  7. Reattach the rear access door. Push the door forward until it snaps into place.
Step two: Clean the pick roller
  1. Remove any paper from the paper tray.
  2. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product. Figure 5: Remove the rear access door c01961876.gif Remove the rear access door Figure 6: Rear rollers and location of pick roller c01976220.gif Image: Rear rollers and location of pick roller
  3. Lightly moisten a lint-free cloth with distilled or bottled water, and then wipe the pick roller. Rotate the pick roller upward with your fingers to clean all the way around. Figure 7: Pick roller c01975068.gif Image: Pick roller in the product
  4. Make sure that the pick roller and the rollers around it are clean, free of paper bits, and rotate freely.
  5. Allow the pick roller to dry completely.
  6. Reattach the rear access door. Push the door forward until it snaps into place.
  7. Load the tray with plain white paper.
  8. Reconnect the power cord to the rear of the product.
  9. Press the Power button (c01602202.gif ) to turn on the product.
  10. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution five: Service the All-in-One

Mar 06, 2013 | HP Officejet 4500 All-in-One Printer G510G

1 Answer

Reading no paper paper tray is full


Instructions
  1. Check the display for an error message. If the display reads "Clearing paper from printer," the engine has detected a jam and is attempting to eject the jammed pages automatically. These pages will often be blank.
  2. Check the display for "Performing PRINT/STOP TEST" or "Performing SERVICE TEST." Either of these messages indicates that the printer is going through a test procedure that may eject blank pages.
  3. Reduce the amount of paper in the input tray if the printer is feeding multiple blank sheets at a time. The printer will pull extra pages through if the input tray is overfilled.
  4. Replace the paper in the input tray with the correct size if needed. If the 4600 printer detects the paper as an incorrect size for the print job, it may eject the paper without printing anything on it.
  5. Replace the ink cartridges if certain colors are blank on the page. Replace the black cartridge if printing a black text document that is coming out blank. The printer may attempt to print even if the ink level is low or empty, but will unable to print anything on the page, causing it to come out blank.
  6. Remove the sealing tape from newly installed cartridges. The tape covers the print heads and should be removed before installing the cartridges. If the tape is left on, it will prevent ink from getting on the pages as they print.
  7. Press the "Check mark" button on the control panel to enter the printer menu. Run a diagnostic so the printer can attempt to determine the cause of the blank pages printing. Press the up or down arrow to select "Diagnostics." Press the "Check mark" button. Press the "Down" arrow to highlight "PQ Troubleshooting." Press the "Check mark" button. The printer runs a diagnostic and returns to a ready state when done.

Jan 08, 2011 | HP LaserJet 4600 Printer

1 Answer

My printer wont pick up paper , it keeps saying load paper and press okay when clearly i have paper at the bottom


Try to put paper in the manual feedd tray. If it prints, then put more paper in the auto-load tray, if that doesn't work, check the EXACT location of the clips and position indicators that indicate what size of paper is inthe tray. They may have moved, just slightly out of alignment. That has happened to me. Other than that, it may need new pick-up rollers.
Hope that helps.
Brock

Sep 16, 2010 | Office Equipment & Supplies

1 Answer

Not picking up paper


check the paper tray and look at the side and end guide plates that hold the paper in place to see if they are loose you cab check this by pressing the paper down in the tray and see the guide plates pressing the edges of the paper.. if these are ok get a soft cloth and dampen just a little .. remove the paper tray and look at the rollers that feed the paper..give them a clean.They may have gotten dirty and the paper is slipping.. goo luck A

Nov 25, 2009 | Sharp AL-1217 Copier

2 Answers

Hp 4100 inkjet printer not recognizing paper in tray


Probably it's mechanical problem.This printers have more problems from this type.

Oct 01, 2009 | Office Equipment & Supplies

3 Answers

A3 prints - printing on A4 - Ricoh C4500. When users print to our Ricoh C4500 using RPCS the print comes out as a cut off A4 print, so it does not seem to be detecting the fact that it is needing to use...


Enter on the computer the follow path:
1. enter start menu
2. enter printers and faxes
3. enter by right click into properties
4. enter paper size settings
5. set the paper size for the tray or trays and press update then apply and ok
after thet it will work
Also see on the printer menu enter the same paper tray settings and set the trays by size but more important is to set the compute settings

Jul 08, 2009 | Ricoh Aficio SP C410DN Laser Printer

1 Answer

Brother printer problem


Manual Feed Command.
1. Press the Job Cancel button to cancel the print job. Delete the print
job in the print queue on the computer. You can quickly access the print queue by double clicking the Printer icon in the task
tray or dock.

2. Turn the printer power switch OFF on the right side of the printer.
Check that the front cover is closed.

3. Turn the printer power switch ON while holding down the GO button
until the Toner, Drum, and Paper LEDs are lit.

4. Release the GO button. All LEDs will be off.

5. Press the GO button 8 times. The green Status LED will flash briefly
while the printer is reset. After the printer is reset the Status LED
will be lit green.

6. Print the Print Settings by pressing the GO button three times. If
the Print Settings pages do not print and the Paper LED is on again skip
to the next section - No Paper in the Paper Cassette.

If the Print Settings pages print, the problem is isolated to printing
from your computer. The Paper Source of the Brother printer driver or
program you are printing from may be set to MP Tray or Manual, instead
of Auto Select, Tray 1, or Tray 2 (if the optional paper tray is
installed). To check the Paper Source setting of most programs, click
File and Page Setup or Page Layout. You may need to click the Paper
Source tab or Paper tab depending on your software application. Verify
that in the Paper Source section does not list MP Tray or Manual. Choose
Auto Select, or another relevant source such as Tray 1. Click OK. Try printing the document again.


No paper in the paper cassette.
1. Pull the paper tray completely out of the printer.

2. Insert the letter or legal size paper into the paper tray with the
top edge of the paper first and the print side down. Make sure that the
paper is flat in the tray and below the maximum paper mark. If using a
paper size other than letter or legal, the paper should be loaded in the
MP Tray. The MP Tray can print on paper from 2.75 in. by 4.57 in. up to8.5 in. by 16 in.

3. While pressing the blue paper-guide release lever, slide the paper
guides to fit the paper size. Make sure that the guides are firmly in
the slots. For legal size paper, press the lever located at the back of
the tray and pull out of the back of the open tray.

4. ReinstalI the paper cassette back into the printer. Press the GO
button. If the alarm clears, no further troubleshooting is needed. If
the alarm continues, follow the steps below.


Paper Jam at Paper Pick-up.
1. Turn the printer power switch OFF on the right side of the printer.

2. Remove the paper cassette from the printer.

3. Elevate the front of the printer slightly to locate the jammed
paper.

4. Gently remove the jammed paper.

5. ReinstalI the paper cassette back into the printer.

6. Turn the printer power switch ON. If the alarm clears, no further
troubleshooting is needed.

Oct 02, 2008 | Brother HL-2040 Laser Printer

4 Answers

HP P3005 Will not pull from Tray 1


Click File > Print > Properties to check your settings.
To verify that tray 1 is working, put paper in tray 1. Press green check until you see Information Menu. Scroll using arrows until you see Print Menu Map then press green check. If it prints from tray 1, your problem is not with the printer, but with the PC settings.

i has follow this step, but need to press green check button to resume print menu map.

tray 1 manual feed set to A4 paper plain size
manual feed is on.
there is paper on tray 1
ps setting tray1 manual feed is A4 plain size paper.

send print to tray1 manual feed even there is paper at tray 1
i still need go to the printer and press green check button to resume print

Sep 23, 2008 | HP LaserJet P3005n Printer

2 Answers

3010 dell color laser


Ok,

I've went around and around with the same problem (bug) and finally found a solution. Here is the deal. You have to exactly match the settings for the MPF tray in the aplication softwares to the MPF tray settings set from front panel on the printer.

I found this problem when trying to print on gloss paper. The MPF tray had to be set for "Coated 1 Side 2" in both the application and on the front of the printer.

Lets say I'm printing a Word Document. Go to file, print, select the Dell printer, then select properties, select paper tray, set paper source to MPF, set MPF settings to ""Coated 1 Side 2". Click OK.

Now do the printer setup. From the front panel on the printer.
Press Menu, press the down button to Tray Settings
Press center button to select.
Display now asks for paper type. Press center button.
Displays MPF. Press center button.
Push down button until you see Coat1 Side2
Push center button to select.
Press Menu to exit.

I only print on gloss so I have to set the MPF tray to Coated 1 Side 2. I was told this slows the feed and that is needed for coated papers. Now you could probably use another setting as long you set both the MPF tray in both the application and the control panel to match exactly.

Aug 19, 2008 | Dell 3000cn Color Laser Printer

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

243 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...