It said flipshare not connected to internet; but my internet is connected??????

Hi,

if you've done all of recommendation on fixya, I would suggest taking the device to your local geeksquad/Bestbuy to have them (potentially) take it apart and debug the issue for you. Thank you.

http://www6.nohold.net/ciscoflip/GetArticle.aspx?docid=5ffaf5590e4e40c282a9f0414fbf5bad_Troubleshooting_FlipShare_Software_FAQ.xml&pid=9&converted=0

http://www6.nohold.net/ciscoflip/GetArticle.aspx?docid=5ffaf5590e4e40c282a9f0414fbf5bad_Troubleshooting_FlipShare_Software_FAQ.xml&pid=9&converted=0

Tony, we are recently running into the same issue. If you are only looking to use Flipshare to save and/or compress your videos, we found that you can do the following after clicking through the error messages:
Use the top menu and select Share -> Online -> Others ...

You can then upload this compressed video to other sharing sites.
- Ryan

look on your computer under either My Videos or My Documents and see if you find the FLIPSHARE DATA file. You can open that file and then see 3 files, videos, flipshare and previews. If you have an external hard drive, back all these up on that. If you don't, then try copying and pasting all three files or the one flipshare Data file somewhere else on your computer away from My Videos and my documents. that way when you uninstall the flipshare software it won't take those files with it, or shouldn't. then when you reinstall all, if the files remained, fine, if not copy and paste from wherever you stored them back to where they originally were stored by Flipshare. Your other choice is to take the videos you have on computer, put them into Windows Live Movie Maker and make a movie of them onto DVD. then you'll have them for sure. Just open the movie maker click on Add Videos & Photos and find the Flipshare Data file, then the video file and choose which ones to make your DVD. here's link to movie maker: http://explore.live.com/windows-live-essentials
you do have to create a name and login, but its all free and wonderful! just don't make your DVDs too large remember a regular disk holds 4.7GB 120 min. Have fun.

connect the camer aand close flipshare if it opened, connect the open the camera as a drive (in my computer on windows, or on the desktop in mac os) and copy the DCIM Folder somewhere you can find it, disconnect the camera, open flipshare, click help, Recover other flipshare files, and choose the dcim directory you copied to the computer(if the video files are in a subfolder, choose that instead)

I exported the video out of flipshare into windows movie maker , and edited with those tools. Part of the problem was sending videos that were wmv files.I frequently had people who could not open them . So I then used a video converter program and converted to avi format and just emailed from there.

On Windows, if you change your library location and then uninstall and re-install FlipShare, FlipShare will not remember where you changed your library location to and will create a new library in the default My Documents location. To restore contents of your library you should shutdown FlipShare, delete the 'FlipShare.db' file located in the 'My Documents>My Videos>FlipShare Data>' folder, re-launch FlipShare, select the option to 'Browse' for you library and select the location of your library. On the Mac, FlipShare will remember where you changed your library location to.
Or go into controll panel and remove from there

HERE IS WHAT FLIP VIDEO SENT FOR A FIX:
Dear Suzie,

Thank you for contacting us.

We will need to try to uninstall and reinstall the FlipShare program on your Macintosh computer. To do this please try the following:

1. Please open your HD and in the search field type “3ivx”. Drag all 3ivx files into your trash can, and empty it. To uninstall FlipShare on your Mac, please go to MacIntosh HD > Library > Application > Support > Flip Video > FlipShare Uninstaller
2. Reboot the computer

If you are receiving the message, "Unable to update database file," when upgrading to FlipShare 5.6, there may be a corrupted file within your existing FlipShare database.

Please try the following to upgrade to the current version of FlipShare and import your videos into the application.


1. Copy your entire FlipShare Data folder onto your desktop or another drive
- the FlipShare Data folder can be found in "Username">Movies>Flip Share Data>
- ensure that you have copied all of the contents of the FlipShare Data folder and have secured a complete back-up of this file

2. Delete the FlipShare Data folder from your "Username">Movies>Flip Share Data>

3. Uninstall FlipShare
- MacIntosh HD > Library > Application Support > Pure Digital Technologies > FlipShare Uninstaller

4. Reboot your computer

5. Click on the link and follow the on-screen instructions to install FlipShare 5.6 onto your computer

For Macintosh systems (including Snow Leopard): http://download.theflip.com/update.theflip.com/app/fvsw/561/update/Setup_FlipShare.dmg

6. Once FlipShare 5.6 has fully installed, launch the program

7. Go to the Help directory and choose "Recover other FlipShare files..."

8. Click Proceed and select the Videos folder of the drive where you saved your FlipShare Data folder
- the FlipShare Data recovery tool will import your videos into FlipShare


Should the issue persist, please do not hesitate to contact us again so we may further troubleshoot.


Thank you,
Flip Video Support