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The printing is ok on about 2 thirds of the sheet but each printed sheet has a black line about 2 " wide all the way down the sheet we have a xerox xc351 photo copier we have tried a new toner.

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I'm not familiar with the Xerox, but it sounds like you've probably got a bad drim or drum blade, which, I think, comes as a whole PCU or photoconductor unit.There's other things such as fuser rollers, could be dirty laser, etc.

Posted on Jul 17, 2009

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1 Answer

Replaced black ink cartridge, but now it only prints a very faint line, cant make out what is printing


Sir/Madam

If your printed pages have a horizontal line in the text or graphics (as shown in the illustration below) or blank text, some of the nozzles may be clogged and need to be cleaned

Go to Section 2 for instructions on how to print the Alignment Check sheet and adjust the print alignment.

Section 1: Checking the print quality and cleaning the print head

  1. Print a Print Quality Check Sheet.

    1. Press Menu.
    2. Press the UP OR DOWN ARROW key or the dial pad to choose Ink Management and press OK.
    3. Press the UP OR DOWN ARROW key or the dial pad to choose Test Print and press OK.
    4. Press the UP OR DOWN ARROW key or the dial pad to choose Print Quality/Alignment and pressOK.
    5. Press Color (Colour) Start. The machine begins printing the Print Quality Check Sheet.
  2. Closely examine the Print Quality Check Sheet. Each of the four colors is represented by a slanted square pattern made up of individual blocks. The colors should appear in the following order from left to right: Black - Yellow - Cyan - Magenta.
  3. Compare the print quality of the Check Sheet you just printed with the three examples listed below:

    (A) One or more complete blocks of colors are missing:

3539a464-0a65-438d-8089-d017bae2e5c6.gif


(B) Most of the short diagonal lines are missing from one or more color blocks:

b1d5108e-66b1-4d31-b097-264dc159dcd8.gif


(C)Some parts of the short diagonal lines are missing from one or more color blocks:

  1. The display will then ask you if the print quality is OK for black. Press the DOWN ARROW key or 2 to choose Nofor black with the problem.
  2. The display will then ask you if the print quality is OK for Color. Press the DOWN ARROW key or 2 to chooseNo for color with the problem.
  3. The display will then show Start Cleaning? Yes No.
    Press the UP ARROW key or 1 to choose Yes and the machine will start cleaning the color ink cartridges.
  4. When the machine completes cleaning the print head, press Color (Colour) Start. Another Print Quality Check Sheet will print.
  5. Repeat the cleaning and the quality check process following the Step 4-7.
  6. Compare the second or third Print Quality Check Sheet with the first one you printed in step1:
9. Compare the second or third Print Quality Check Sheet with the first one you printed in step1:

  • If the print quality on the first Check Sheet matched Example (A) or (B) and you do not see any improvement on the second or third Check Sheet, please contact Brother Customer Service from "Contact Us."

  • If the print quality on the first Check Sheet matched Example (A) or (B) and you see some improvement on the second or third Check Sheet but it's not perfect, repeat the cleaning and the quality check process three more times (totally five times). If you do not see any further improvement after that, please contact Brother Customer Service from "Contact Us."

  • If the print quality on the first Check Sheet matched Example (C) and you do not see any improvement on the second or third Check Sheet, repeat the cleaning and the quality check process three more times (totally five times). If you still do not see any improvement, please contact Brother Customer Service from "Contact Us."

10. Press Stop/Exit.

Section 2: Checking the Print Alignment
  1. Press Menu.
  2. Press the UP OR DOWN ARROW key or the dial pad to choose Ink Management and press OK.
  3. Press the UP OR DOWN ARROW key or the dial pad to choose Test Print and press OK.
  4. Press the UP OR DOWN ARROW key or the dial pad to choose Print Quality/Alignment and press OK.
  5. Press Black (Mono) Start or Color (Colour) Start. The machine begins printing the Alignment Check Sheet.
  6. By reviewing this Check Sheet, you can determine if the alignment needs adjustment.
  7. Examine the 600 dpi and 1200 dpi test prints on the Alignment Check Sheet. If the number 5 sample of both the 600 dpi and 1200 dpi most closely matches the 0 sample, press the UP ARROW key or 1 to choose Yes.
    If one of the other samples is a better match for the 0 sample, press the DOWN ARROW key to choose No. The display will then prompt you to choose the sample that most closely matches the 0 sample for 600 dpi and then 1200 dpi.
  8. Press Stop/Exit.
If the print quality continues to be poor, go to Section 1 to clean the print head.


If your question was not answered, please check...


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Oct 09, 2012 | Brother Ink for Dcp-6690cw and Lc-1100

1 Answer

The colour not sharp and got vertical line when print


A reason for the non-sharp collorcould be that the ink is not dried correctly, so open the printer settings andclick at the Slow Drying Paper in the Basic tab. Thus, theprinter will let the paper to dry better.

Regarding the vertical line (and not sharp color) we could check the printquality and then align the nozzles:
Checking the print quality: 1. Print a Print Quality Check Sheet.a. Press the Ink or InkManagement key on the control panel of the machine.b. Press the up or down arrow keyto choose Test Print and press OK. c. Press the up or down arrow keyto choose Print Quality and press OK. d. Press Color (Colour) start.The machine begins printing the Print Quality Check Sheet. 2. Closely examine the Print QualityCheck Sheet. Each of the four colors is represented by a slanted square patternmade up of individual blocks. The colors should appear in the following orderfrom left to right: Black - Yellow - Cyan - Magenta. 3. Compare the print quality of theCheck Sheet you just printed with the three examples listed below:
(A) One or more complete blocks of colors are missing
(B) Most of the short diagonal lines are missing from one or more colorblocks
(C)Some parts of the short diagonal lines are missing from one or more colorblocks4. The display will then ask you if theprint quality is OK for black. Press the down arrow key or 2 or "-" to choose No for black with the problem. 5. The display will then ask you if theprint quality is OK for Color. Press down the arrow key or 2 or "-" to choose No for color with the problem. 6. The display will then show StartCleaning? Yes No.
Press the up arrow key or 1 or "+" to choose Yes andthe machine will start cleaning the color ink cartridges. 7. When the machine completes cleaningthe print head, press Color(Colour) Start. Another Print Quality CheckSheet will print. 8. Repeat thecleaning and the quality check process following the Step 4-7. 9. Compare thesecond or third Print Quality Check Sheet with the first one you printedin step1:o If the print quality on the firstCheck Sheet matched Example (A) or (B) and you do not see anyimprovement on the second or third Check Sheet, please contact BrotherCustomer Service from "Contact Us".o If the print quality on the firstCheck Sheet matched Example (A) or (B) and you see some improvementon the second or third Check Sheet but it's not perfect, repeat thecleaning and the quality check process three more times (totally five times).If you do not see any further improvement after that, please contact BrotherCustomer Service from "Contact Us".o If the print quality on the firstCheck Sheet matched Example (C) and you do not see any improvement onthe second or third Check Sheet, repeat the cleaning and the quality checkprocess three more times (totally five times). If you stilldo not see any improvement,, please contact Brother Customer Servicefrom "Contact Us".10. Press Stop/Exit.Setting the Alignment:1. Press the Ink or InkManagement key on the control panel. 2. Press the up or down arrow keyto choose Test Print and press OK. 3. Press the up or down arrow keyto choose Alignment and press OK. 4. Press Black (Mono) or Color(Colour) start. The machine begins printing the Alignment CheckSheet. 5. By reviewing this Check Sheet,you can determine if the alignment needs adjustment. 6. Examine the 600 dpi and1200 dpi test prints on the Alignment Check Sheet. If the number 5 sampleof both the 600 dpi and 1200 dpi most closely matches the 0 sample,press the up arrow key or 1 or "+" to choose Yes.
If one of the other samples is a better match for the 0 sample, press the downarrow key or "-" to choose No. The display will thenprompt you to choose the sample that most closely matches the 0 samplefor 600 dpi and then 1200 dpi. 7. Press Stop/Exit.

Aug 04, 2011 | Brother MFC-5860CN InkJet Printer

1 Answer

When you change the ink cartraige and clean printer and test the colours the quality of colour is not good on the test! what do you segested i try beacaue the machine has been on its 100th clean and...


    1. Print a Print Quality Check Sheet.

    2. Press the Ink or Ink Management key on the control panel.
    3. Press the up or down arrow key to choose Test Print and press OK.
    4. Press the up or down arrow key to choose Print Quality and press OK.
    5. Press Color (Colour) start. The machine begins printing the Print Quality Check Sheet.


    1. Closely examine the Print Quality Check Sheet. Each of the four colors is represented by a slanted square pattern made up of individual blocks. The colors should appear in the following order from left to right: Black - Yellow - Cyan - Magenta.

    2. Compare the print quality of the Check Sheet you just printed with the three examples listed below:

      (A) One or more complete blocks of colors are missing:

      a_ngsample5.gif
      (B) Most of the short diagonal lines are missing from one or more color blocks:

      b_ngsample6.gif
      (C)Some parts of the short diagonal lines are missing from one or more color blocks:

      c_ngsample2.gif
    3. The display will then ask you if the print quality is OK for black. Press the down arrow key or 2 or "-" to choose No for black with the problem.
    4. The display will then ask you if the print quality is OK for Color. Press the down arrow key or 2 or "-" to choose No for color with the problem.
    5. The display will then show Start Cleaning? Yes No.
      Press the up arrow key or 1 or "+" to choose Yes and the machine will start cleaning the color ink cartridges.
    6. When the machine completes cleaning the print head, press Color(Colour) Start. Another Print Quality Check Sheet will print.

    7. Repeat the cleaning and the quality check process following the Step 4-7.

    Jun 02, 2011 | Brother MFC 6490CW InkJet Printer

    1 Answer

    Print head is not printing seems to be clogged from non-use. Have tried test printing through several new cartridges and still not working. Can the old - dryed ink be cleaned off of the print heads?


    Hi, below is from the brother website for your model. Very common for the ink heads to become clogged /dry out. You probably have done this but here it is anyway. your print head is part of the machine, so it will need to be disassembled to clean it, That can be very difficult. Try the following anyway, it might help you. also, you could try using a Q-Tip wet with vinegar water to get under to the bottom of the print heads, if you can get the head to move off its dock and then unplug it when its moved over. anyway here is the Brother link info (without pictures-see the link above if you need the pictures)
    • Print a Print Quality Check Sheet.

      1. ress the Ink or Ink Management key on the control panel of the machine.

      2. Press the up or down arrow key to choose Test Print and press OK.
      3. Press the up or down arrow key to choose Print Quality and press OK.
      4. Press Color (Colour) start. The machine begins printing the Print Quality Check Sheet.
    1. Closely examine the Print Quality Check Sheet. Each of the four colors is represented by a slanted square pattern made up of individual blocks. The colors should appear in the following order from left to right: Black - Yellow - Cyan - Magenta.
    2. Compare the print quality of the Check Sheet you just printed with the three examples listed below:

      (A) One or more complete blocks of colors are missing:
      (B) Most of the short diagonal lines are missing from one or more color blocks:
      (C)Some parts of the short diagonal lines are missing from one or more color blocks:

    3. The display will then ask you if the print quality is OK for black. Press the down arrow key or 2 or "-" to chooseNo for black with the problem.
    4. The display will then ask you if the print quality is OK for Color. Press down the arrow key or 2 or "-" to chooseNo for color with the problem.
    5. The display will then show Start Cleaning? Yes No.
      Press the up arrow key or 1 or "+" to choose Yes and the machine will start cleaning the color ink cartridges.
    6. When the machine completes cleaning the print head, press Color(Colour) Start. Another Print Quality Check Sheet will print.

    7. Repeat the cleaning and the quality check process following the Step 4-7.

    8. Compare the second or third Print Quality Check Sheet with the first one you printed in step1:


      • If the print quality on the first Check Sheet matched Example (A) or (B) and you do not see any improvement on the second or third Check Sheet

      • If the print quality on the first Check Sheet matched Example (A) or (B) and you see some improvement on the second or third Check Sheet but it's not perfect, repeat the cleaning and the quality check process three more times (totally five times).

      • If the print quality on the first Check Sheet matched Example (C) and you do not see any improvement on the second or third Check Sheet, repeat the cleaning and the quality check process three more times (totally five times).
      Press Stop/Exit.

    Aug 29, 2010 | Brother MFC-5460CN InkJet Printer

    1 Answer

    Toubleshooting and routine maintainance is what comes oout on myscreen


    Found this on the web. Click on link below to print the entire manual out to keep. Below are steps to do cleaning. If you find this helpful pls rate me. Thanks and Good Luck.

    http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_210C_420CN_EN_286.PDF

    How to improve print quality Cleaning the print head
    To ensure good print quality, the MFC will regularly clean the print head. You can start the cleaning process manually if needed. Clean the print head and ink cartridges if you get a horizontal line in the text or graphics on your printed pages. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at once.
    Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.
    Caution
    Do NOT touch the print head. Touching the print head may cause permanent damage and may void the print head’s warranty.
    1 Press Ink.
    2 Press or to select Cleaning.
    Press Menu/Set.
    3 Press or to select Black, Color or All.
    Press Menu/Set.
    The MFC will clean the print head. When cleaning is finished, the MFC will go back to standby mode automatically. If you clean the print head at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on page i).
    Checking the print quality
    If faded or streaked colors and text appears on your output, some of the nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern.
    1 Press Ink.
    2 Press or to select Test Print.
    Press Menu/Set.
    3 Press or to select Print Quality.
    Press Menu/Set.
    4 Press Color Start.
    The MFC begins printing the Print Quality Check Sheet.
    5 Check the sheet to see if the quality is OK by following these steps:
    Color block quality check
    The LCD shows:
    6 Check the quality of the four color blocks on the sheet.
    7 If all lines are clear and visible, press 1 (Yes), and go to Step 10.
    OR
    If you can see missing short lines as shown below, press 2 (No).
    The LCD will ask you if the print quality is OK for black and three colors.
    OK Poor
    Is Quality OK?
    1.Yes 2.No
    Black OK?
    1.Yes 2.N
    8 Press 2 (No) for Black or three colors
    with a problem.
    The LCD shows:
    Press 1 (Yes). The MFC will start cleaning the print head.
    9 After cleaning is finished, press Color Start. The MFC will start
    printing the Print Quality Check Sheet again and then return to
    step 5.
    10 Press Stop/Exit.

    Jan 14, 2010 | Brother MFC 210C All-In-One InkJet Printer

    1 Answer

    Epson Stylus Pro 4800 Never Before Seen Banding Problem


    Clean the nozzles, align the print heads, turn it off for about an hour. You may need to do this twice, but it works for me.

    May 26, 2009 | Epson Stylus Pro 4800 InkJet Printer

    1 Answer

    Pages printing blank


    Resolving white, light lines or streaks (eliminate light stripes)

    From the printer, print the Troubleshooting Print Quality Pages.
    With Troubleshooting highlighted, press the OK button.
    Scroll to Print Quality Problems by pressing the Up or Down Arrow button. Press OK.

    Scroll to Troubleshooting Print Quality Page. Press OK.
    Evaluate the Light Stripes Test page for missing printhead jets (missing cyan, magenta, yellow or black color bars).

    Clean the maintenance unit's wiper blade and empty the waste tray. A dirty maintenance drawer wiper blade can cause white lines and weak or missing printhead jets. Using a clean lint-free cloth or a paper coffee filter, gently clean the blade with a wiping motion across the entire length of the wiper blade.

    Dec 20, 2008 | Xerox Phaser 8400 Laser Printer

    1 Answer

    My copy prints come out blurry after changing ink cartiges


    Try this:
    Checking the print quality:
    1. Press the Ink or Ink Management key on the control panel.
    2. Press the up or down navigation key to select TEST PRINT and press Menu/Set or Set.
    3. Press the up or down navigation key to select PRINT QUALITY and press Menu/Set or Set.
    4. Press Color (Colour) Start. The MFC/DCP begins printing the Print Quality Test Sheet.
    5. By reviewing this Test Sheet, you can determine if the print quality needs improvement.
    6. Closely examine the print quality of the four color blocks that are formed by short diagonal lines on the Test Sheet.
      If all lines are clear and visible, press 1 (YES) and press Stop/Exit.
      If you can see missing short lines, press 2 (NO) and go to Step 7.
    7. The display will then ask you if the print quality is OK for black and three colors. Press 2 (NO) for black or three colors with the problem.
    8. The display will then show START CLEANING? 1.YES 2. NO.
      Press 1 (YES) and the MFC will start cleaning the color ink cartridges.
    9. After the cleaning is finished, press Color (Colour) Start. The MFC/DCP will print another Print Quality Test Sheet.
    10. If you can see missing short lines in any of the four color blocks press 2 (NO) and repeat the quality check and cleaning process. Repeat this procedure at least 5 times if print quality remains a problem. If short lines are still missing after the fifth cleaning and test print, replace the necessary ink cartridges. If the print quality of the 4 color blocks is OK, press 1 (YES).
    Setting the Alignment:
    1. Press the Ink or Ink Management key on the control panel.
    2. Press the up or down navigation key to select TEST PRINT and press Menu/Set or Set.
    3. Press the up or down navigation key to select ALIGNMENT and press Menu/Set or Set.
    4. Press Black (Mono) Start or Color (Colour) Start. The MFC/DCP begins printing the Alignment Check Sheet.
    5. By reviewing this Test Sheet, you can determine if the alignment needs adjustment.
    6. Examine the 600 DPI and 1200 DPI test prints on the Alignment Check Sheet. If the number 5 sample of both the 600 DPI and 1200 DPI most closely matches the 0 sample, press 1 (YES).
      If one of the other samples is a better match for the 0 sample, press 2 (NO). The display will then prompt you to select the sample that most closely matches the 0 sample for 600 DPI and then 1200 DPI.
    7. Press Stop/Exit.
      If I could be of further assistance, let me know. If this helps or solves the issue, please RATE it.
      Thanks, Joe

    Oct 11, 2008 | Brother MFC 420CN All-In-One InkJet...

    1 Answer

    Epson Stylus Pro 4800 Never Before Seen Banding Problem


    Is there any debris under the printhead nozzle plate?

    Jun 22, 2008 | Epson Stylus Pro 4800 InkJet Printer

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