I bet if you make a copy for yourself, the same thing is true. The scanner bulb (or led array) is dead - meaning there is no light coming on when you scan your originals to send a fax or copy. You would normally be able to see the light(s) light up, if you peek under the auto sheet feeder as your originals are scanning, if not, then it is dead.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Check the baud rate of your transmissions. Slow them down to the slowest setting and send a test fax to a helpful person. Slowly increase the baud rate (communication data speed) and send the fax test. When the fax doesn't show up on the receive site, then step one baud rate speed back, and save the setting.
It could also be your fax that is faulty, or even the receive sites fax, also being faulty.
To test your copy-head, insert a document into your loading section of the fax and press copy. If the copy prints out fine, then you know the head is reading correctly.
It is also possible that the receiver fax (the other end) has a printhead failure.
The document does not feed into the machine. Be sure the document is not wrinkled, and you are putting it in correctly. Check that the document is the right size and not too thick or too thin. (See document types and sizes on page 43). You cannot receive faxes automatically. Check if "TEL" appears on the right side of the display. In TEL mode, you cannot receive a fax automatically. Be sure the handset is seated on the cradle properly. The machine cannot receive faxes manually. Do not hang up the handset before pressing Start/Enter to receive a fax. The machine does not send anything. Check that the document is loaded face down. Send should show up in the display after it dials. Check if the machine to which you are sending can receive your fax.
To Send Fax: 1. Place the documents facing down in the flatbed scanner glass or insert in the ADF unit with the documents facing up. 2. Press the Fax button 3. Key in the number of the receiver then press the black or color START button. 4. Listen to the dial tone and see in the lcd display the message "transmitted" to confirm that the documnets have been sent. Using the phone is attached to your printer (documents is already load to the printer) 1. Call the number of the receiver. 2. Ask for a fax tone. 3. Once you heard the fax tone, press the Black or Color Start button
To Receive Fax (Set up first the number of calls before automatic giving fax tone to caller) 1. When someone is trying to send a fax to you, don't answer the ring on the phone, let the printer give the fax tone. To receive the fax on the printer with the user's help. 1. When someone is calling, just press the Black or Color Start button. To receive fax when you answer a phone 1. While the phone is lift up, press the Black or Color Start button to receive the fax.
Hope that information will guide you. You can thank me by just rating this help. Thank you for using Fixya.
If you can copy the document, then you can send it BUT the receiving fax will probably have restricted length fax pages to prevent jammed documents at the sending end causing the receiver to use all the paper. If you have access to a service manual you can restrict the length of faxes sent and received on your machine. But it may be the receiver with the restriction.
Receive Mode Setting
On the operation panel, press the following buttons to select the appropriate receive mode.
Press the right or left arrow button to select [Receive mode set], then press <OK>.
Press the right or left arrow button to select the receive mode that best suits your needs, then press <OK>.
FAX ONLY MODE: When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only.
MANUAL MODE: When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually. ANS MACHINE MODE: When you want to receive voice messages on your answering machine and receive faxes automatically. FAX/TEL AUTO SW: When you want to receive faxes automatically as well as voice calls. DRPD: When you have subscribed to a DRPD service with your telephone company.
Press <Stop/Reset> repeatedly to return to fax standby mode.
When sending a double-sided document, set the document on the Platen
Glass. You cannot scan double-sided documents from the ADF.
Sending from the ADF
Adjust the settings for your document as necessary.
Dial the recipient's number using the numeric keys or speed dialing.
Press <Color> for color sending, or <Black> for black & white sending.
When the document was loaded on the Platen Glass:
When the following message is displayed, load the next page on the Platen Glass.
If you have only one sheet to scan, press <OK>..
Press <Color> to send in color, or <Black> to send in black and white.
IMPORTANT: If you do not press the same button you pressed in step 5, the machine does not start scanning.
Repeat steps 5a and 5b to scan in all pages of the document.
When the document was loaded in the ADF:
The machine starts sending automatically after the document is scanned in.
Note: Color sending is available only when the recipient's fax machine supports color faxing.
To cancel sending before sending a fax, press <Stop/Reset>.
To cancel memory sending while sending a fax, follow any instructions on the LCD after pressing <Stop/Reset>.
the document remains in the ADF after pressing <Stop/Reset>
during sending a fax, press <OK>. The remaining document is
automatically fed out.
Sending From Your Machine (Manual Sending)
manual sending when you want to talk to the recipient before sending a
document, or if the recipient does not have a fax machine that can
receive automatically. Caution:
With manual sending, you cannot use the Platen Glass to send documents.
You will need to connect a telephone to your machine if you want to talk to the recipient before sending a document.
Follow this procedure:
Connect a telephone to your machine if you want to talk to the recipient before sending a document
Load the document in the ADF.
Sending from the ADF
Adjust the settings for your document as necessary.
You can lift the handset if one is connected to the machine.
Dial the recipient's number using the numeric keys or coded speed dialing.
Talk through the handset to the recipient. (If you hear a high-pitched signal instead of the recipient's voice, go to step 9.)
Ask the recipient to set recipient's fax machine to receive faxes.
you hear a high-pitched signal, press <Color> for color sending,
or <Black> for black & white sending. Then hang up the