You can download the instructions from the Hasbro website:
http://www.hasbro.com/common/instruct/FurReal_Friends_Butterscotch_Pony_76471.pdf
Blessings!
Hi I just purchased ButterScotch used but she will not operate I replaced batteries but still no response, Can you help?
Make sure you used brand new batteries when you installed them. Check all connections for batteries make sure there is no corrosion. You can remove corrosion with vinegar. Check to make sure on/off switch is in "ON" position. If you bought new, contact Hasbro Customer Service for help. They no longer make them, but should be able to service NOS (new old stock). Hasbro (all other Hasbro products) 800-255-5516
I need to find a way to fix my horses head. It tilts to one side which happened when I put it in the car. It works fine but has this one issue.
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