Question about Palm Tungsten E Handheld

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Tung e not turning on

Will not power up after charging it worked before i did hard reset

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Re: tung e not turning on

I have had this type of fault with other types of PDA's. It turned out to be the battery. I sugest to try a new battery to see if this fixes the fault.

If it is not the battery, the fault may be a problem in the internal power converter area of the circuit board.

Jerry G.

Posted on Apr 19, 2008

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Tmobile dash isn't turning on

  1. Verify that the OEM Charger and Battery are being used.
    • Only the AC charger, Car charger, or USB data cable that came with or was created for the device should be used; others can damage the device and/or battery.
  2. Is the device warm?
    • When using the device for prolonged periods of time, such as when you're talking on the phone, charging the battery or browsing the web, the device may become warm. In most cases, this condition is normal and therefore should not be interpreted as a problem with the device.The device has a protection feature that if the device becomes too warm (due to use of GPS while charging, BT while charging, using the device as a wireless modem, etc), the auto protection feature will be triggered and the charging process will be stopped. Once the device cools down, the device will then begin charging again.
  3. Check the USB Port on the device for any bent or misshapen PIN's.
    • If some are found, that is the most likely cause and this is considered physical damage not covered under the Warranty.
  4. Remove the battery and inspect the contacts.
    • Remove any debris/residue found on the device or battery contacts with a soft, dry cloth.
  5. Look closely at the battery contacts on the phone to see if they are bent out of shape.
    • If they are bent, the device will need to be exchanged.
  6. Try charging the device (try different power sources as well as chargers):
    • Plug in USB to device and PC; is the LED indicating that the device is charging?
      • Note: If the device isn't charging while connected via USB to a PC, go to Start>Settings>More>Power>Power Management and make sure that "When device is turned on, do not charge the device when connected to the PC" is set to OFF.
    • Plug in AC Charger to device and outlet; is the LED indicating that the device is charging?
      • LED indicators: Charging is indicated by a solid Amber light on the upper Left side of the face of the device.
        • Note: If the battery is completely dead, the light will be a solid RED for a few seconds while it is charging; once the device has enough power to turn on, the light will turn to Amber.
  7. Try another Power Source.
    • Try a different outlet to rule out that as the issue.
  8. Try another battery in the device.
    • If another battery doesn't work, perform a Hard Reset.
      • If the device powers up after Hard Reset, test the unit for a few days. If issue returns, device can be considered for an exchange.
      • If device shows charging with one (AC Charger or USB) and not the other, issue is with the accessory. Replace accessory.
      • If device will only power up when attached to charger (AC or USB) it is likely the battery needs to be replaced.
Device won't hold a Charge
The life of the battery between charging sessions will vary depending on which features of the unit are being used.
  1. Verify the you are using:
    • OEM AC Charger
    • OEM USB Data Cable
    • OEM Battery
  2. Fully charge the battery using the OEM AC Charger
    • USB and car chargers are trickle chargers meant to get the user through until they can get to their AC Charger.
  3. If the device is not lasting the advertised Talk time, with minimal use, try another OEM battery in the device.
  4. If the battery life still is not meeting the advertised Talk time (with minimal use), the device will need to be repair/replacement.
Device won't Power on
  1. Attempt to charge the device.
    • If the battery is dead, the device will need to charge for a few minutes and then should power on once this happens.
  2. Attempt to power the device on by pressing the Power Button for 3-5 seconds.
    • If the device doesn't power in, perform a Soft Reset using the stylus.
  3. If the device still doesn't power on, perform a Hard Reset.
  4. Try another battery.
  5. If the device still will not power on, it can then be considered for repair/replacement.
Handset Powers off

  1. Make sure that the device is actually powering off and not just going into hibernate mode by pressing the power button once.
    • If the screen comes back on, the device is not powering down.
  2. If possible, check the battery level by going to Start>Settings>More>Power>Power Management.
    • The charge should be no lower than 10%; if it is, charge the device and retest.
  3. Try another battery in the device.
    • If the device stays powered on with a different battery, the issue is with the accessory not the unit.
  4. If the device still powers off with another battery, Hard Reset the device and retest.
    • If the issue remains after the Hard Reset, the device it can then be considered for repair/replacement.

Nov 13, 2010 | T-Mobile Dash Smartphone

2 Answers

I tried to hard reset it but in wont turn on :( can anyone help me ? its a htc touch pro raphael100

Your battery is probably low. Anytime you do a hard reset make sure the ac cord is plugged in.

Nov 16, 2009 | PDAs

1 Answer

Fully charged put on cradle fatal alert/fatal exception/reset

the lightning bolt is normal ..its telling you the battery is being charged .. if you get an error code or if the unit quits working then you can do a reset or a "hard reset" ... the hard reset erases everything and will restore the unit to factory conditions .. to do a reset .. unscrew the top of the stylus .. that gives you a probe to push the reset button on the back (top) .. if you hold the power button in while you do a reset then it gives you a choice to "erase everything" .. if you accept then thats a hard reset ... if everything else fails .. do a hard reset .. you can do all this while its on the charger so if you have a bad battery that wont matter .. if the battery wont hold a charge then it can be replaced ..

Sep 03, 2009 | Palm m515 Handheld

1 Answer

Hard reset and charging problems

do the hard reset again .. hold the power button down while operating the reset in the back .. keep the power button down for a few seconds .. that should bring up a display "delete all" .. you can choose to do so .. that will be a hard reset .. now if the battery is dead and the charger is not working then nothing will work for you .. you might have a bad charger .. often the end that plugs into the unit develops a broken wire inside the cable ..
the m515 wont charge from the sync cable (shame) it needs the external power adapter .. make sure the connections on the charger and palm are clean .. the power adapter is 5 volts and i think about 1 amp .. )(center pos) if you want to try another adapter .. the tip is rather standard ... also you can get a universal power adapter from radio shack that will work on just about anything .. you just plug in a suitable tip .. the tip for your palm is an "A19" .. the power adapter is "IGO" wall adapter 23-1401 model PSM08VADJ ... that seems to work nicely and it plugs directly in to the palm .. so you can work with it plugged in .. when the charger is working there should be a lightning bolt thru the battery symbol .. it sounds like you already know that .. if the battery has gone open then it may not indicate a charge .. but the unit should still work while on the charger if that is actually working ....

Apr 13, 2009 | Palm m515 Handheld

1 Answer

A problem with Visat and my Palm Tung E2. When I

You may try to uninstall all previous installations and install latest version of Palm Desktop from after installation connect the cradle USB to different USB port and try again

Mar 08, 2009 | Palm Tungsten E2 Handheld

1 Answer

Moto Q Sprint Phone wont turn on

3 ways to solve it:

1.) Take out and put battery back in.

2.) Plug into a wall or car charger but not a PC USB charger. This does not work with PC USB connection for some reason.

3.) Hold red on/off button to force a reset.

4.) The big battery icon should appear on screen.

5.) Let charge until mostly or fully charged.

7.) Turn on phone. It should boot.

2 - Hard Reset

To perform the hard reset, hold down the center select button in the middle of the D-pad/joypad (the raised silver one.) Then, continuing to hold it for at least five seconds, press the power button to allow the device to power up. Continue to hold the select button until you get a screen which asks if you want to perform the master reset. Let go of the select button, and press the appropriate soft action key to respond yes.
REMEMBER! A hard reset erases ALL of your data!!! This is why the Backup is so important.

You could get Sprite Backup. In addition, install it to your Storage Card and save your backups there as well. That way you can restore on the road without a PC.

3 - Update your phone's firmware

Feb 11, 2009 | Motorola Mobility Moto Q

1 Answer

Palm will not turn on

have you tried a hard reset?

Todo a hard reset, First press and hold the power button, while holding the power button use the tip of the stylus to gently press and release the reset button. wait for the logo to appear then release the power button.

when you see the message that warns you about erasing all of the info on your hand held press up on the 5way navigator to finish the reset

Dec 21, 2008 | Palm Tungsten E2 Handheld

3 Answers

Dell Axim X50v won't turn on after 6 months of no use

Perform a hard reset.

1. Hold the reset button on the back.
2. Hold the Power button down.
3. Release the reset button.
4. Release the Power button.
5. Press the Contacts button when prompted.

Hope this helps!
Ken Akiyama

Jul 03, 2008 | Dell Axim X50 Pocket PC

2 Answers

Will not come on at all

After a hard reset you must do a soft reset to enable the battery.

Nov 29, 2007 | HP iPAQ H5550 Pocket PC

3 Answers

PDA would not turn on...

try to charge it for longer time, then try to turn it on, i'm not sure that its gonna work.

Jul 24, 2007 | Dell Axim X51v Pocket PC

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