Question about HP PhotoSmart C4385 All-in-One Printer

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Blurry printing in a year old hp photosmart c4385, i've already cleaned the cartridges and realigned them. what else can i do other than replace the unit?

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Look where the heads park when not printing, then make the heads go to center (cartridge changing procedure). Under the area where the heads park is a head cleaning pad that gets soaked with ink. Fish this pad out (wear rubber gloves) and squeeze the ink out as best you can. Try washing the ink out with soapy water, or use rubbing alcohol if the water won't touch it. Let dry, and reinstall as before. Run head cleaning process several times. Hope that helps.

Posted on Jul 16, 2009

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Posted on Jan 02, 2017

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If you are getting Incompatible ink cartridge error and These cartridges were replaced a year ago, I think its time you call them once again. ( 1-800-474-6836 ) and report the issue. They will ask you for the Cartridge details like part # and expiry date on the cartridge.

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1 Answer

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Hello Cliff, welcome to FixYa.

Hard Reset the printer by doing the following:
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If the problem persists, replace the ink cartridge. The cartridge might be defective since you already have tried to clean the contacts.

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Hi I have an HP Photosmart C4385 that I bought in Us some years ago using the cartridges 74 and 75. I'm living in Europe today and I bought the cartridges 350 and 351 since as mentioned in the lable is...


Contact HP. Your printer needs to be reset to work with the European cartridges. If your printer is no longer in warranty, check the warranty on your cartridges and contact HP for warranty support on your cartridges.
Here's a link to contact HP. http://h10025.www1.hp.com/ewfrf/wc/contacthp?lc=en&dlc=en&cc=us&product=3651156 This is a US link - you may want to start with www.hp.com/cposupport and after selecting your country / language, find a contact HP link.

I am an HP employee. I do not represent HP on this site.

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Clean or replace the ink cartridges and select a better print quality from the front panel of the printer.

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You know, I'm not going to read the other solution. I know 100% FOR SURE, when a cartridge fails, it is dead and there is nothing you can do about it, but there is a good side. HP ink cartridges have a year warranty. Call them and tell them it failed, they'll send you a new one!

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