Question about GE 29875GE Digital Answering Machine

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Phone line/answering machine cuts off

Answering machine and DSL are on same phone line. The machine cuts off messages about 25% of the time. We have changed the machine 3x, so we know that's not the problem. Never happened before we had the DSL put on. AT & T came out, said they couldn't find anything to fix. Our regular phone guy came out & said the same thing. We have a small business and this is really bad for us.
Our phone setup is this: we have an ancient Merlin phone system that works fine. We have the main (problem) line and a second rollover line that also is our fax line.The DSL was originally on the 2nd line but it screwed up the fax, so we had them move it.

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Wow, I assume you are using in line DSL filters correct? If you are using the filters and you are still having these issues then something is definitely incompatible on your phone line. You may need to get an additional phone line installed just for the DSL. Have you checked to see if Cable is available in your area? You may want to have the DSL come into your phone box, then set up a dsl modem and wireless router right there so that it never gets to the answering machine. If you have no other options I would definitely ask about getting an additional line installed, I would personally complain to AT&T and at least get them to give you some kind of discount on the line for all the trouble. I assume you showed them the problem when they were there in person, it's pretty hard for them to deny the fact that it's the DSL causing the problem.

Hope this helps,

Tim

Posted on Jul 16, 2009

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