Question about Maxtor OneTouch III Mini Edition 120GB External USB 2.0 Portable 120 GB IDE Hard Drive

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Light turns on but My Computer does not recognize the drive


I bought my Maxtor OneTouch Mini III three months ago, loaded files on it fine with my Ibook G4 and then left the country. I am currently in Kenya and do not have easy access to a computer or external repair place. There are two aspects to my maxtor problem:

1) I have a Hitch, a device that will transfer files from my camera or flash drive to another USB storage device without the help of a computer. I used it prior to leaving with the maxtor mini and everything worked fine. Now when I plug it into the hitch, the maxtor light turns on, but the hitch does not recognize it as a storage device that I can transfer files too. There is no funny noise being made by the maxtor. Neither time, nor unplugging the device nor switching off the device solves the problem.

2) I plugged the maxtor into several types of pcs of varying technology levels, including one brandnew laptop, and ran into the same problem. The Maxtor light turns on, the computer recognizes it as a USB storage device, but I can not find it under My Computer, save any files to it or open any of the files on it. I have found it recognized as a driver, but can not get it to install so that the computers recognize it as a viable place to store files.

** I never dropped it, though it has been traveling in my backpack.

Is there anything I can do while traveling? Or is this a lost cause and I need to buy a new storage device? Is it a software problem? I need to transfer over 2GBs of photos as soon as possible so a quick answer would be wonderful!

Thanks so much for the advice, Hana

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Re: Light turns on but My Computer does not recognize the...

The problem is just with EXTERNAL.
Hdd is fine...Just change the external or buy new

Posted on Nov 18, 2007

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