Question about Maxtor OneTouch III Mini Edition 120GB External USB 2.0 Portable 120 GB IDE Hard Drive

1 Answer

Light turns on but My Computer does not recognize the drive


I bought my Maxtor OneTouch Mini III three months ago, loaded files on it fine with my Ibook G4 and then left the country. I am currently in Kenya and do not have easy access to a computer or external repair place. There are two aspects to my maxtor problem:

1) I have a Hitch, a device that will transfer files from my camera or flash drive to another USB storage device without the help of a computer. I used it prior to leaving with the maxtor mini and everything worked fine. Now when I plug it into the hitch, the maxtor light turns on, but the hitch does not recognize it as a storage device that I can transfer files too. There is no funny noise being made by the maxtor. Neither time, nor unplugging the device nor switching off the device solves the problem.

2) I plugged the maxtor into several types of pcs of varying technology levels, including one brandnew laptop, and ran into the same problem. The Maxtor light turns on, the computer recognizes it as a USB storage device, but I can not find it under My Computer, save any files to it or open any of the files on it. I have found it recognized as a driver, but can not get it to install so that the computers recognize it as a viable place to store files.

** I never dropped it, though it has been traveling in my backpack.

Is there anything I can do while traveling? Or is this a lost cause and I need to buy a new storage device? Is it a software problem? I need to transfer over 2GBs of photos as soon as possible so a quick answer would be wonderful!

Thanks so much for the advice, Hana

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  • Scheetzy Nov 18, 2007

    I think the post is potentially very useful, but I can not read it. The side bleeds into the advertisement. Is there a way to fix this?


  • Scheetzy Nov 18, 2007

    Also, what if I can not buy a new external? Is there another way to fix it?

  • Scheetzy Nov 18, 2007

    Thanks so much! I will try that when I get to a more advanced computer.

    best, Hana



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The problem is just with EXTERNAL.
Hdd is fine...Just change the external or buy new

Posted on Nov 18, 2007

  • arben pllana
    arben pllana Nov 18, 2007

    Try this one but i think it wont help you couse u said u have tried to another pc and it wont work so...Try it:


    1) One of your USB devices have faulted, or is causing a resource conflict (or similar)
    -- Remove all USB devices, and reboot.

    2) Your USB chip/ports have been damaged.
    -- Find a spare HardDisk or bacjup your data and re-install Windows and see how that goes.

    3) Your Power Supply Unit (PSU) isnt supplying enough power to your PC (usually caused by a Video card upgrade). Try a more powerful PSU ... 400watts should do the trick

    4) Bad memory (RAM) can cause wierd problems. run memtest for an hour to make sure your memory is ok

    It seems that many people are still getting the 'USB Device not Recognized' problem from time to time. Unfortunately there is no easy fix.

    Firstly, it's recommended that you make sure every one of your motherboard drivers are completely up-to-date, but you probably already knew that.

    In XP, after a USB port isn't used for a long while the USB driver built into the OS sets the OHCI controller to suspend. When you plug a device back in, it can sometimes fail to 'wake up' properly. This problem was supposedly fixed in SP1 but there is a related registry hack that may still be able to help.

    Run regedt32.exe and navigate to;


    Create the Usb key if it doesn't already exist. Under this key, create a new DWORD value called DisableSelectiveSuspend and give it a value of 1. Then restart the PC.

    A long shot perhaps, but I recall having similar problems with a USB hub built into my Microsoft keyboard and adding this key seemed to solve it. It wouldn't hurt in trying .

    Alternatively, removing all entries relating to USB in Device Manager and all associated USB drivers will force XP into refreshing the USB driver stack.

    Begin by unplugging all USB devices, then use Add/Remove Programs in Control Panel to uninstall any USB driver software. Next, boot up into safe mode and go to Device Manager. Once in device manager make sure 'Show hidden devices' is checked under the View menu. Uninstall all device entries in this order;

    1. USB peripheral devices (printers etc.)

    2. HID and/or Composite USB (Human Interface Devices) You're using PS/2 input devices so you may not have this entry.

    3. USB Root Hub(s)

    4. USB Host Controller(s) (Universal or Enhanced Host Controllers)

    Then boot back into Windows (not safe mode) and it should populate the Root Hubs & Host controllers again. Proceed to plug your USB devices back in, starting with your powered hub. Be aware that most USB printers and scanners need to have their drivers installed first before you plug them in.

    Hopefully some of this may be of help, let us know how you get on.

  • arben pllana
    arben pllana Nov 18, 2007

    Can u rate this solution as FIXYA ( SOLVED ) please???



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