Go Software Inc. PCCharge Pro (100PROL0000) for PC Logo
Posted on Jul 16, 2009
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Error 3343 when I start PC Charge, how can I fix this?

  • Edward Paul
    Edward Paul Sep 22, 2017

    This error of Unrecognized Database Format accdb usually happens when the user try to open the database in Access 2010 that is created with Access 2013, then in this cases user get the error 3343 unrecognized database format. This happens because the ACCESS 2013 uses the latest indexed process which is incompatible with ACCESS 2010.
    Step to fix this:
    To get rid of this unrecognized database format issue in access 2013, first assure the following settings are executed well:
    File>Options>General>Creating Database>New Database sort order
    Also assure that General>Legacy settings is followed, as the Access 2010 will not open with “General” format.
    for further help read this, post:
    http://www.accessrepairnrecovery.com/blo...

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  • Posted on Sep 27, 2009
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Error 3343 is a database error. Unfortunately, PCCharge is still in the stone-ages of computer technology and they think VB6.0 and MS Access 2.0 are stable and secure ... At any rate. 3343 is simply an unrecognizable database, in this case due to corruption. There is a program in the PCCharge directory called VisData. This will allow you to run a repair and compact the database. To use:
First make a backup of your PCCW.MDB database in your PCCharge directory (C:\Program Files\Active-Charge (PaymentServer); C:\Program
Files\PCCW (PRO)).

Execute VISDATA.exe.
File -> Repair MDB.
Select the PCCW.MDB database from your PCCharge directory.
Select 'No" to open Repaired Database.
File -> Compact MDB ... 2.0 MDB
Again, Select the PCCW.MDB
It will then prompt for what you want the database to be named. Simply select PCCW.MDB again, select 'YES' to replace existing database.
Select 'NO' to encrypt database.
Select 'NO' to Open Compacted database
Exit Visdata and start PCCharge.

It would also be a good idea to go ahead and update to the latest available Scripting Runtime library. This can be found by going to microsoft.com and searching for the phrase 'windows script'. (To my knowledge, 5.7 is the latest version).

  • Anonymous Jun 15, 2012

    Great!! It solved my problem and saved me time and money. Thank you sososos...much!!

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I get a "password backup update failed" pc charge is shutting down everytime i try to start pc charge. Help!!

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MS Access database error 3343 can be caused due various reasons some of which are discussed here in detail. Have a look on MS Access database error 3343 and its solution. Hope this might help you. Fix MS Access Error 3343 Unrecognized Database Format

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  • Posted on Jul 17, 2009
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Most likely you are using XP home or VISTA home. Either way there is dll fix from verifone support that they would have to send you. I can probably help you manually but it all depends on you following simple directions.What version of Pc Charge are you running?

www.greenlightpayments.com 1-800-448-2038 EXT 105

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Hello I use verifone PCCharge, when I turn it on , an error message pops : "Password backup update failed.Shutting down PCCharge payment server"

PCCharge uses Access database, which is stored in .mdb file. Locate this file. Mine was in C:\Program Files\PCCW\PCCW.mdb.

- Back up this file.

- In the same folder where you found the database, there should be a program called VISDATA.exe. Double click on it to start it.

- Go to File > Repair Database, and point it to your database file (pccw.mdb).

- It will ask you if you want to open db, say no.

- Go to File > Compact Database, and point it to your database file.

- It will ask you if you want to compact to 2.0 or 7.0. I was told to use 2.0.

- It will ask you if you want to replace database, say yes.

- For encrypt, choose No.

- For open, say No.

- Close VISDATA.exe

- Try running PC Charge now.

- If it still gives you trouble, and if you don't mind losing all your history, move the pccw.mdb file out of PC Charge folder (C:\Program Files\PCCW\). Keep it somewhere else for backup, just get it out of PC Charge folder. Now, start PC Charge again. A new database will be created.
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