Question about Go Software Inc. PCCharge Pro (100PROL0000) for PC

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Error 3343 when I start PC Charge, how can I fix this?

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Error 3343 is a database error. Unfortunately, PCCharge is still in the stone-ages of computer technology and they think VB6.0 and MS Access 2.0 are stable and secure ... At any rate. 3343 is simply an unrecognizable database, in this case due to corruption. There is a program in the PCCharge directory called VisData. This will allow you to run a repair and compact the database. To use:
First make a backup of your PCCW.MDB database in your PCCharge directory (C:\Program Files\Active-Charge (PaymentServer); C:\Program
Files\PCCW (PRO)).

Execute VISDATA.exe.
File -> Repair MDB.
Select the PCCW.MDB database from your PCCharge directory.
Select 'No" to open Repaired Database.
File -> Compact MDB ... 2.0 MDB
Again, Select the PCCW.MDB
It will then prompt for what you want the database to be named. Simply select PCCW.MDB again, select 'YES' to replace existing database.
Select 'NO' to encrypt database.
Select 'NO' to Open Compacted database
Exit Visdata and start PCCharge.

It would also be a good idea to go ahead and update to the latest available Scripting Runtime library. This can be found by going to microsoft.com and searching for the phrase 'windows script'. (To my knowledge, 5.7 is the latest version).

Posted on Sep 27, 2009

  • michaelqiqi
    michaelqiqi Jun 15, 2012

    Great!! It solved my problem and saved me time and money. Thank you sososos...much!!

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I get a "password backup update failed" pc charge is shutting down everytime i try to start pc charge. Help!!

Posted on Dec 01, 2011

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MS Access database error 3343 can be caused due various reasons some of which are discussed here in detail. Have a look on MS Access database error 3343 and its solution. Hope this might help you. Fix MS Access Error 3343 Unrecognized Database Format

Posted on Aug 07, 2017

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Most likely you are using XP home or VISTA home. Either way there is dll fix from verifone support that they would have to send you. I can probably help you manually but it all depends on you following simple directions.What version of Pc Charge are you running?

www.greenlightpayments.com 1-800-448-2038 EXT 105

Posted on Jul 17, 2009

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PCCharge uses Access database, which is stored in .mdb file. Locate this file. Mine was in C:\Program Files\PCCW\PCCW.mdb.

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- In the same folder where you found the database, there should be a program called VISDATA.exe. Double click on it to start it.

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