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Need to reformat my HP Pavilion dv 1000 and then reload everything as it running like ****. This will be my second attempt to get this handled. I paid the $19.99 for live chat but couldn't type back any responses so then he left and cannot find anyway to get hooked back up without freaking paying again. I would like a freaking refund on this one please. So please someone freaking help me before I throw my damn computer through the window. Send Step by step instruction and an ackowledgnment that I wasn't charged for this

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  • mrsammyj Jul 16, 2009

    I an running XP Pro



  • mrsammyj Jul 16, 2009

    I have 4 discs. OS disk, HP Quickplay, Notebook documentation, application and driver recovery DVD disc 1 and 2

  • mrsammyj Jul 16, 2009

    So which one is the install disc????? the OS System CD

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  • Master
  • 2,777 Answers

Try to use the OS Disk first, you will want to put it in the cd rom and restart the computer, if it doesn't take from that one then the one you will want to use to reinstall is the Recovery Disc 1, then part way through the restore it will ask you to insert disc 2.

Most of the time it is the recovery disc that will bring it back to factory settings and install it fresh.

It will definitely be one of the two, I've never seen a computer that came with the OS disc AND a recovery disc set, try the OS then the recovery.

Hope this helps!

Tim

Posted on Jul 17, 2009

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  • Master
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I suggest you pull out your Instal disk that came with your computer, put it in the drive and press whichever Function key for boot menu, change it to CD as the boot drive and it should allow you to erase the hard drive and reinstall all the software. If it did not come with a disk or you dont have it you will have to call HP or order a new disk online. Step by step is hard if we do not know what OS you are running. If you need more help contact me at macdrone@hotmail.com.

Posted on Jul 16, 2009

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