Question about Office Depot Ativa 802.11g Wireless Cable/DSL Router With 4-Port Switch (AWGR54)

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Ativa lets me connect to internet, but most websites come up address unknown. When I bypass the router I can get to the site. All the router settings are good ? This happens to any pc using the wireless

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That sounds very much like a DNS problem, if the address translation is not working properly.

One way to check on your DNS settings is ito open a command prompt (WIN-key+R), type "cmd" and hit "Enter". In the opening window type "ping www.google.com". The Result will look similar to this:


Pinging www.l.google.com [74.125.19.105] with 32 bytes of data:

Reply from 74.125.19.105: bytes=32 time=32ms TTL=52
Reply from 74.125.19.105: bytes=32 time=33ms TTL=52
Reply from 74.125.19.105: bytes=32 time=32ms TTL=52
Reply from 74.125.19.105: bytes=32 time=32ms TTL=52

Ping statistics for 74.125.19.105:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 33ms, Average = 32ms


Now type google's IP address (in bold) into the address bar of your browser.Hit "Enter" and you should see google's search page. This means that your computer (or router) can't translate "human" addresses (like www.google.com) into IP addresses (like 74.125.19.105)

First check your computer:

Go back to your command prompt and type "ipconfig /all". The output will show the settings from all adapters and will like this:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Connection
Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-XX
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . : Yes
IP Address. . . . . . . . . . . . . : 192.168.2.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1

Lease Obtained. . . . . . . . . . : Thursday, July 16, 2009 09:41:52
Lease Expires . . . . . . . . . . : Friday, July 17, 2009 09:41:52


Note here that the bold entries all point to my router. That meeans that
1. My default way to the outside world (internet) is through my router.
2. My computer gets it's IP address from the router (DHCP).
3. DNS requests are handled by my router.
Your router has the default IP address of 192.168.2.1 - this should be the number you see.
If that is not the case, here is how to change it:

  1. Open Windows Start menu.
  2. Open Control Panel.
  3. Classic view: Open Network Connections / Category view: Select Network and Internet Connections, and then Network Connections. (This opens the Local Area Connections Properties window)
  4. Double-click on your active LAN or Internet connection.
  5. Click Properties. (This opens the Local Area Connections Properties window.)
  6. In the General tab, highlight the Internet Protocol (TCP/IP) item, and click Properties. (This opens the Internet Protocol (TCP/IP) Properties window.)
  7. In the General tab, click "Obtain an IP address automatically", and "Obtain DNS server address automatically":
  8. Click OK.
  9. Click OK to close each window. (The last one might take a second or two, because it is applying the new settings


Now to your router...
How to set up DNS on your router:
Look at page 34 of your router manual. If you don't have one, you can download it from here.

There are several options which DNS server you want to use. One very popular service is OpenDNS (see link here). Their DNS server have the addresses
  1. 208.67.222.222
  2. 208.67.220.220
Enter these numbers in the WAN>DNS settings of your router.
Don't forget to save your new settings and you should be good to go.

Sorry for being so lengthy, but I wanted to walk you through all steps. If you have any more questions or something is not clear to you, just come back here and leave a comment - I'm happy to help.


Posted on Jul 16, 2009

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You can get the user manual on the manufacturers website
Here is:
http://www.ativasupport.com/product/?pid=AWGR54


All you need is :
1. Open up IE or Firefox. On address bar, type in "192.168.2.1" and click enter.
2. Ativa wireless setup should load up.
On top right, there is a Log In button.
If this is your first time login in, leave it blank and submit.

3. Check up on the following: a) Internet WAN > Connection Type > select Dynamic; b) Wireless > Channel and SSID > Disable ESSID Broadcast, also set wireless channel to AUTO; b) Wireless > Security > set up your security, use wep or wap or others

4. Now for the most important thing.
Click Firewall, and DISABLE IT!! By doing this, it said that you'll will be vulnerable to hacker etc...blah blah, but with security keys to access wireless and virus program/window firewall should be enough to make you stop worrying. Apply changes, then the thing restarts and you are good to go.

ok try this and let me know.
Any other help or clarification you are most welcome.
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Definitely..i can give you step by step instructions ..it might help..
1.Connect the modem to router (in the WAN slot),the router to computer& just reset the router for 20secs..it should work,if it doesnt,try this..
2.First connect the modem to your computer& check if u can go online.
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ok, fine....

Reset the Ativa router to factory defaults. This is normally accomplished by holding the reset button down for 10 seconds or more with power on for most routers.

Once you do that, you need to connect the computer directly to the motorola modem and configure it to be in "bridge mode".

Putting your modem into bridge mode means to bypass the router function and make it work as a simple modem. And, yes, if you do that then you must configure your wireless router to make the internet connection. If you don't want to do that, you can leave the modem as it is, I think the Ativa wireless router can still work even if your modem is still in PPPoE & you can still configure the router as an ethernet switch & wireless access point.

Now you can connect the router (after powering EVERYTHING down), turn on the modem, wait for steady connect, turn on the router, wait two minutes, boot the connected PC.

After you get a wired machine connected, you can enter the Ativa setup and configure the wireless security.

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