Question about Veritas Backup Executive V9.1 (696590036026) for PC
Hi, I am an HP Customer Engineer that had to replace a Storageworks 1/8 tape autoloader (With LTO Ultrium-1 drive) for a customer running Veritas 9.1 rev 4691. It is running on a Compaq Proliant DL360 running MS Windows 2000 Server 5.00.2195 Svc Pack 4. Now it doesn't work, just hangs the SCSI bus, times out, etc.
The customer told me that he remembered the autoloader (C9572CB) had to stay at a particular older drive firmware revision in order to work, but does not remember what that version is. The original library was replaced before I got involved and I am now stuck trying to figure out which firmware the library needs to be compatible with Veritas 9.1.
This is a shot in the dark so I ran across this site and thought I'd ask this question. So do you know of any LTO /Tape Library firmware matrixes for Veritas 9.1??
I've Googled until I'm Google-eyed with no luck.. Feel free to e-mail me at: firstname.lastname@example.org.
The problem you described is not a driver problem. So long as you are using the Veritas drivers you should be good to go.
SCSI time-outs and disconnects are hardware problems.
Sometimes they can be resolved by changing the throughput settings on the SCSI controller connected to the drive. Controllers usually default to very high speeds because they are used for hard drives. Lowering the speeds to support the slower throughput of tape drives can sometimes help.
During the POST there should be a key combination you can press to access the setup for the controller and modify the throughput settings.
Aside from that you have to replace the SCSI controller or tape drive until you figure out which one is causing the problem. Maybe the SCSI card is not seated properly.
I hope this helps.
Posted on Aug 11, 2009
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