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Frozen device My sansa seems to have frozen when deleting photos. Nothing works. It will not turn off or change to another option.

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  • 54 Answers

You should try to reset the device and let me know what happens..

Posted on Jul 16, 2009

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1 Answer

It is getting stuck while refreshing the database.


Depending on the amount of the data or music files you have on your device, "Refreshing Database" may take a while to finish. But if you feel it's frozen you may try the following steps:
Reset the device 1. Press and hold the Power/Menu button for approximately 20 seconds. 2. Release the Power/Menu button. 3. Press the Power/Menu button again to turn on the player. NOTE: Resetting will turn the player off while it is frozen.
Delete recently loaded files 1. Connect the device to the PC in MSC mode using force MSC. 2. Locate and delete recently added files. 3. Disconnect the device from the PC.
If this resolves the issue, proceed to STEP 3. Otherwise, format the device, update to the latest firmware, and reload the songs to the device.
Update to the latest firmware You may need to upload the firmware manually, there are instructions on the links below on how to manually update your firmware Sansa c200 series firmware update Sansa Clip firmware update Sansa e200 series firmware update Sansa Fuze firmware update Sansa View firmware update
Click on any of the links you need more info on.

Oct 16, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

My computer wont recognize my USB


Hi,

Try the following steps:

Resetting the device:
1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.

NOTE: Resetting will turn the player off while it is frozen.

If that doesn't work, then you may download and install the Sansa Firmware Updater and update to the latest firmware.

Jun 04, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Frozen sansa at refresh database


This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

Mar 07, 2009 | SanDisk Sansa c240 MP3 Player

1 Answer

Sansa connect


the last thing you would do is to delete all everything. BUT it will work: Try doing a "Factory Reset" in your Sansa Connect player -or- you can try doing a "Sansa Recovery Tool" at: http://www.sandisk.com/Retail/Default.aspx?CatID=1532, go to it for more info.......

Apr 18, 2008 | SanDisk Sansa Connect MP3 Player

1 Answer

FROZEN SCREEN


Attention: Resetting the device will delete all the songs...!

You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Apr 13, 2008 | SanDisk Sansa m240 MP3 Player

1 Answer

Screen frozen


I would recommend you to go to the sandisk site to update the firmware on your device even if you have done so in the past or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Apr 03, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer

Stuck Screen


It seems as thought the player itself has actually frozen. I have the same player and it has never done this to me. If you havent allready try leaving it alone in a quiet place for a day or two until it runs out of battery. Then plug it in to your PC to charge and it should be okay. As this has happend to me with other players. If it isnt however, try to resolve the issue by somehow updating the firmware. Try googling "SanDisk Sansa e260 Firmware Upgrade" and see what you can find. If there is something which looks hopeful try it, but if it doesnt work, the perhaps the only option is to return or exchange the player at its place of purchase. P.S Check the USB modes.

Dec 31, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Main screen frozen


get a refund say it scewed on ya iv'e tried evry single thing i can do and every thing there is to do but nothing worked this is the option so do what i told ya get a refund you'll get your cash back or a new one or a new bettar model cause that one screwd on ya and it was their fault. hope this is helpfull. from helpfull anime

Aug 04, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

Sansa E250 it seems to be frozen


You gotta put your installation cd into the computer and install the Sansa Media Converter. That will put all the pictures and videos on the mp3 player. To get it "unfrozen" just press and hold the power button for 15 to 20 sec.

Jun 28, 2006 | SanDisk Sansa e250 MP3 Player

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