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GE Side by Side Freezer Side Not Defrosting

I have a GE side by side model GSS23KGSB WW that doesn't defrost the freezer coils. Every couple of weeks I have to defrost the freezer so that it will work for a few weeks, until it all frosts up again. Could it be a faulty heating element? I looked at the heating element and the tube looks black, like a burnt-out light bulb, and there's corrosion where it connects. Thanks!

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  • GE Master
  • 1,606 Answers

You have a bad element .

Posted on Jul 18, 2009

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2 Answers

My ge side by side model gss25jfmc ww will start to freeze food in the cool side then it stops cooling in the freezer side. Ice will form on the back wall of the freezer. I haved thawed it out &...


I can tell you how to find the problem , but , it is a little work .
Pull the refrig out and remove the 8 " x 10 " panel . Behind this panel , is the main control board . Unplug the refrig . Remove the BLUE plug from the board , with 3 larger wires going to it . Looking at the blue plug , the sequence will be wire1,wire2,space,wire3 . Get a short piece of insulated wire , and strip about 1/4 inch from each end . Insert 1 end into wire2 , and the other into wire3 . Plug the refrig back in . After about 3 min , look in the freezer , at the bottom , behind the crisper , look for a red glow . If no red glow , unplug the refrig , and reassemble the plug and cover . This no glow , indicates a shorted defrost heater WR51X10055 . It is also advisable to replace the defrost thermostat ( pt. number WR50X10068 ) when replacing the heater . To access these parts , you will have to remove the inside rear wall of the freezer . The heater , is at the bottom of the coils , held on with 2 screws , and the thermostat , is the 1 " cylinder , with a blue and pink wire going to it , clipped on the top left of the coils .
If you do get a red glow , then the # 4 thermistor is bad . This tells the main control board , the temp of the coils , if they need defrosted , when they are thru defrosting . This thermistor is the 1 " long , torpedo looking piece , clipped on the top left of the coils , with 2 white wires going to it . Part number WR55X10025 . It would be advisable to also replace the # 5 thermistor , located at the bottom of the freezer , slightly in front of the drain , also with 2 white wires going to it , slid into a housing . This thermistor , is the freezer thermistor , which tells the control board , the freezer temp , and , when to cycle off due to temp satisfied .

Jan 01, 2010 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

GE Frig model TFX20JRBK ww with icing on freezer


I would suggest fixing it . You only have 2 parts in the defrost system . A timer , and the defrost heater which comes with the bimetal , pt . # WR51X10031 .Most probable , is the defrost heater . You will need to remove the rear inside freezer panel , and defrost the coils with a hair dryer . After defrosting , 2 screws hold each ( 2 ) heater on , ant the defrost thermostat , just clips onto the top of the coils .

Nov 18, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

Ge side by side (psh25sgsa 3 yrs old) and the ice melts every few weeks in the freezer. Empty out the ice and everything is fine again for a couple of weeks. Checked the coil underneath and everything is...


Yes , your main control board is on the recall list , however , that is not the problem . The problem , is the #4 and/or # 5 thermistor . The #4 , tells the control board , the temp of the coils , when to defrost , and when to stop defrosting . The # 5 , tells the control board , the freezer temp . Both thermistors work together , relaying information to the board , to act on . The # 4 , is behind the inside rear freezer panel , clipped on the top , left side of the coils , with 2 white wires going to it . The # 5 , is located behind the bottom freezer crisper , slid inside a small housing , also with 2 white wires going to it . The part number for each thermistor is WR55X10025 . I would replace both thermistors .

Oct 30, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

Freezer not freezing


If freezer is icing up, you might have a defrost problem. Frost free models have a heating element that is controlled by a timer to automatically defrost ice, defrost timer turns on defrost heating element every 12 hours to melt ice in freezer and allow good air flow.
You can test defrost element with an ohm meter(located inside freezer coils-will have two wires going to a plug connection), if OK replace defrost timer (located in various places depending on make and model

Aug 14, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

2 Answers

Our freezer keeps freezing up and it causes it to


If you tell me the model number found in locations in photo below I can help you.
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Jul 13, 2009 | Refrigerators

2 Answers

My GE fridge is not defrosting the coils in the back. What's up?


if u have frost build up in the freezer it will affect the temperature
and it needs to defrost
problems could be
defrost timer.
thermostat.
terminator.
heater s.
unit problems (unlikely) if even frost coating.

Jun 16, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

GE side by side freezer not defrosting (model GSS25SGBRSS)


there are only like two different ones that the manufacture use. one has four wires to it and the other i thinlk has three. All you need is the k=make and the model number of your refrigerator and the people at the parts house should be able to help you.

Jan 21, 2009 | GE GSS25SGRSS Side by Side Refrigerator

2 Answers

GE Side by side runs constantly.


The timer that controls the defrost cycle/function, may have failed and there may be no defrosting occurring. If icing of the coils due to the missing defrost cycle, there may not be enugh circulation left to keep the thermostat happy.

Try defrosting it manually (I know, it's a pain - aren't we spoiled?) and see if the compressor then cycles for a few days before it starts running continuously again.

And for Dr. Fred, the above suggestion about trying manually defrosting applies to your problem too.
The exposure to overnight moisture (ice accumulation) may have interfered with the automatic cycle.

Aug 24, 2008 | GE Profile PSW26P Stainless Steel Side by...

1 Answer

Froze but won't could


Sounds like a defrost problem. Check to see if there is any frost buildup in the back wall of the freezer. If so, it is not defrosting as it should.
  • possible causes:
  1. bad defrost timer/control board
  2. bad defrost heater (in freezer)
  3. bad thermo switch in freezer
If you don’t know what these are then unplug the machine and let the ice melt in the freezer overnight with the door open. Then try it the next day, if is cooling fine then you need to have a service person replace one of the above items.

Jul 03, 2008 | GE GSS25JFPCC / GSS25JFPWW Side by Side...

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