Kobo Touch has a white screen and not responding to anything. Tried turning on and off light goes blue and then back to green. Same thing when I tried a reset. Has it died? It's 5 years old
My Kobo Glo had similar problems.
It did not switch off anymore. I left it overnight and the next morning it showed a screen with some error picture.
I did a factory reset using the light-button and the on/off switch simultaneously. This procedure differs per Kobo-version. After that a screen opens to select a language. Then you can select if you want to proceed using a computer-connection or using WIFI. Selecting wifi I was able to connect to my internet, but shortly afterwards i received a message that something went wrong with the connection.
So I reset again and tried again, now using the computer-connection. Following the info on the Reader-screen and using kobosetup.exe on the computer started a factoryreset which took a long time. Alas ... after the loading of the latest firmware ended, the restart of the Kobo Glo got stuck and ended with a black screen that looked like a broken screen.
Next i did a new factory-reset, used the computer-connection-option which enabled access in NOTEPAD to the internal memory of the Kobo.
I downloaded the latest firmware for my Kobo-glo:
kobo-update-4.31.19086.zip
and extracted the zip in the map
.kobo
of the internal kobo-memeory
Now, after removing te usb-connection with the computer the new firmware starts loading, but .....
alas the same broken screen as a result.
Was there a problem with this latest firmware-version???
Yes! it seems so!
Repeating the latest reset-procedure, now with an older firware-version:
kobo-update-4.17.13694.zip
resulted after disconnecting from the computer in a WORKING KOBO GLO again.
However you have to reload the books since they were deleted during the reset-operation
Bert Spronck (NL)
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