Question about HP PSC 1350 All-In-One Thermal Printer

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Ink cartridges stuck after replacement

I replaced both ink cartridges in my HP 1350 then tried to print a test sheet. Nothing printed and more inportantly, the ink cartridges are now stuck in the far right position. When I turn the printer off, the ink cartridges move to the left maybe 1/4", there is a click and then they move back to the right and stop. Any ideas as to what's wrong? Thanks!

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  • Tim Yates May 11, 2010

    Is there an error code? Beeps? what else does it do? How long do you unplug it? Have you reset spooling services? Any periphial devices attached,(cameras) and are the drivers updated?

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Clarification and additional information on problem -- on the printer, the E lights up where the copy number typically is, also the "Check Paper" and "Check Printer Cartridge" lights blink. No beeps and no error messages. There are no peripherals attached. Unless the printer driver has changes in the past 4 or 5 days, I have the current driver. I have not reset spooling services. I recall seeing the spooling services, but don't remember where.

Posted on Jul 19, 2009

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HP PSC 1350.

Very sensitive printer. Due to dust, the catrdges are getting stuck at right side. Please clean the steel roller where the catridges are rested. Clean it with nice cloth and if possible put 3-in-1 oil in that area only for the smooth flow of catridges in that steel stem or roller.

This might happen iif we are not installing the orignal and genuine catridges and there is a chance of ink gettng leaked onto the printer.

Kind advise is if the printer is old, please put an annual maintenace service contract with local authorized hp Printer Dealer which will solve your problem once for all.

have a nice and good working day.

Posted on Jul 16, 2009

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Posted on Jan 02, 2017

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How do I by pass align instructions


Regarding your recent inquiry about the HP 61 black.....OR....HP 61 color ink cartridge error message and inability to print to your HP ENVY 5530 printer, this type of problem could be an electrical connection issue between the printer and the cartridge (i.e. dirty electrical contacts on either the cartridge or printer carriage flex cable surface), or more likely, an internal micro-electronic failure inside one of the HP 61 ink cartridges (please note it is very rare for both ink cartridges to fail at the same time - hence one of them is likely causing the current issue).

To determine which cartridge is causing the error condition and to check the electrical health of both ink cartridges, please run the 'Tap 41' diagnostic test below (PROCEDURE B.).....

NOTE: If the LCD screen is 'frozen', then one of the ink cartridges is likely suffering from marginal internal electrical performance and may need to be replaced - SEE DIAGNOSTIC STEPS BELOW. Please visit: http://inkjet411.com/?page_id=396

Please first verify the age of the ink cartridge(s)....look at imprinted date on front (or back) of ink cartridge. If this 'warranty expiration date' has expired, then potential cartridge failures can occur due to internal corrosion, etc.

NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information.

An internal electrical failure of a cartridge can be confirmed by performing the following steps which will help rule out other variables which could also be causing the issue.

DIAGNOSTIC STEPS:

A.Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519


[HP Deskjet 3510/3512/3520/3051A/3054, ENVY 4500/5530 & Officejet 2620/4630/4635/3512 MODELS]

B. Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test (refer to 2nd video at the following link so you understand how to analyze the test print - though you will use steps 1 thru 6 below to activate the test report): http://inkjet411.com/?page_id=1476
    1.Using two fingers, gently tap the 'Return' and 'Home' keys on touchscreen until the 'Support' Menu is displayed (for example, press the button 3-4 times each in alternating succession).
    2.At 'Support' menu, select the upper right button until the 'Reports Menu' is visible. Select OK.
    3.Press upper right button until 'print mech button tap' menu is displayed.
    4.Press OK, the 'code = 0' menu should be displayed.
    5.Use arrows keys to change value to 'code = 41' (i.e. press and hold right arrow key). When 'code = 41', select 'OK'. NOTE 1:The Tap 10 self-test print may also be initiated via 'code = 10'
    6.The diagnostic 'tap 41' test report will print. (see video here: http://inkjet411.com/?page_id=1476 )


    -- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health. A good HP 61/61XL color cartridge should display 612 good nozzles, while a good HP 61/61XL black ink cartridge should show 336 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced.

    ---If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink. Both the 'Tap 41' and 'Tap 10' tests are 'forced print tests' - the printer will make every attempt to print the pattern whether the ink cartridges are good or bad...the patterns should be utilized to diagnose cartridge health. If 'regular' printing is still not possible then one (or both) of the ink cartridges is damaged.


    C. Print the Self Test Page (HP TOUCHSCREEN MODELS; when cartridges are functioning normally with no cartridge errors):

    http://www8.hp.com/h20621/video-gallery/us/en/customer-care/printers-and-all-in-ones/general-troubleshooting/2825521889001/Printing%20a%20Test%20Page%20-%20HP%20Envy%204500%20e-All-in-One%20Printer/video/

    1. Load plain white paper in the input tray.
    2. At printer's LCD screen, navigate to TOOLS menu.
    3. Choose 'Printer Status Report', - the self-test report should print.


    *Many cartridges eventually do encounter problems or failures. The "Incompatible Cartridge(s)" / "Print Cartridge(s) Problem - Refer to printer documentation."error message is typically indicative of failed micro-electronics internal to the ink cartridge(s). Also, it is common to have a marginally performing ink cartridge (which was performing ok before) in the adjacent slot (i.e. color), then when a marginally performing cartridge is installed into the other slot (i.e. black), both of the ink cartridge(s) then get flagged with electrical errors. Running the 'Tap 41' cartridge health diagnostics test will confirm the active state of both cartridges.

    For reference, the following page provides a complete review of the majority of cartridge fatal error messages you may observe on your printer at one point or another: http://inkjet411.com/?page_id=415

    If your printer works routinely after inserting a brand new HP 61/61XL black.....OR....color ink cartridge in it, this will confirm root cause per the suspect ink cartridge.

    For advanced printer diagnosis please refer to .pdf file at the following Inkjet411 support link: http://inkjet411.com/?page_id=1813

    Unfortunately the micro-electronics in many of the newer HP 61 integrated ink cartridge lines are quite fragile (due to low-cost materials used in the manufacturing processes), so results of repeated cartridge usage/longevity will vary from one extreme to the other. As a suggestion, if you print more than 15 pages per week, then you may want to consider moving over to an 'individual ink tank' printer system....these are very "refill friendly" and you will not encounter cartridge failures. For information on REFILL FRIENDLY printer models please visit our support site: http://inkjet411.com/?page_id=3585

    ---
    CAUTION: Be advised, the use of compatible/clone cartridges (i.e. sold thru the internet from overseas) are known to be problematic and may cause printer errors.

    HP 61/61XL Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=-3yRzrIVM9w
    ---

    If you ever need to purchase a new HP 61 ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20 (purchases available to USA residents only). These are refilled original ink cartridges which have been electrically bench tested to guarantee satisfactory performance.

    For any additional questions you may have please contact us directly: Inkjet411help@gmail.com

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The HP F4480 likely has a malfunctioning ink cartridge which is causing the printer hang (i.e. internal micro-electronics damage inside the HP 60 color or black ink cartridge). You can verify the electrical condition of both HP 60 ink cartridges by activating the Tap 41 diagnostic test report (see video here for complete instructions):

http://inkjet411.com/?page_id=440 (HP 60 - Deskjet F2400/F4400/F4500 models)
    1.While holding the Power button, press Cancel (X) button 4 times, then press the Color Copy button once.
    2.Release the Power button.
    3.The 'Tap 41' diagnostic test print should print.

    Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 60/60XL color cartridge should display 1248 good nozzles, while a good HP 60/60XL black ink cartridge should show 336 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to 2nd video on how to read the printout.
    http://inkjet411.com/?page_id=440 (HP 60 - Deskjet F2400/F4400/F4500 models)
    http://inkjet411.com/?page_id=444 (HP 60 - Deskjet F4200 model)

    If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.

    For additional support please visit http://www.inkjet411.com

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You can validate the HP60 ink cartridge's electrical health by running the 'Tap 41' diagnostics test (this procedure is specific to the F2480 model). Refer to DIAGNOSTIC TAP 41 video procedure at the following link on how to activate and read the service test: http://inkjet411.com/?page_id=440

1. While holding the Power button, press Cancel (X) button 4 times, then press the Color Copy button once.
2. Release the Power button.
3. The 'Tap 41' diagnostic test print should print.

--- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 60/60XL color cartridge should display 1248 good nozzles, while a good HP 60/60XL black ink cartridge should show 336 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to video on how to read the printout. http://inkjet411.com/?page_id=434

---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.

For information on North American ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced HP printer diagnosis procedures (advanced cartridge diagnostic tests/cartridge error bypass & printer reset methods, etc.), please visit Inkjet411: http://www.inkjet411.com

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You can perform the Tap 41 Cartridge Health Diagnostics Test: [applies to HP Deskjet 6800/6900/9800]
http://inkjet411.com/?page_id=1741 (refer to 2nd video to understand how to read the printed pattern)

1. With printer power on, press and hold the POWER button.
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4. Release the POWER button.
5. The Diagnostic Test Report should print.

--- A good HP 93/95/97/99 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to 2nd video on how to read the printout: http://inkjet411.com/?page_id=1741


---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink (special "ink back-up mode").

For information on North American ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced HP printer diagnosis procedures (advanced cartridge diagnostic tests/cartridge error bypass & printer reset methods, etc.), please visit Inkjet411: http://www.inkjet411.com

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Check the date on your ink cartridge.  I bet it has expired. If you put in a "new"cartridge but it is even an HP one with an older date, it may not work.
I had my printer stop in the middle of a print job.  It was printing fine and suddenly would not print.  So I refilled the cartridge with an ink kit I had on hand and reinserted it--no go!  Then I opened a remanufactured cartridge I had bought some time ago and inserted it.  No go, despite the fact I could see ink coming from the jets.  I finally gave up and bought a new HP ink cartridge, and it worked just fine.  But it bugged me why the new one would work and the other two that seemed just fine would not.

Later I learned that HP has a chip that reads the expiration date on the cartridges and that is what keeps those old ones from printing.  I found one trick of setting my date on my computer back to a year earlier than the exp date on the cartridge.  I saw the date on the remanufactured one I had tried earlier was 2005, so I set my computer date to today date but year 2004.  After forcing me to do print alignments several times and take the remanufactured cartridge out and put it back, I got it to print just fine.  And that 2005 cartridge that would not work earlier is what I am printing with right now.
Be advised, though, if you try the date setback, that HP printer will buck and try every way to not let you use that old cartridge.  You must say no to reflashing if HP tries to pull that on you.  And you will take out and put back that same cartridge multiple times and keep printing alignment sheets 3 or 4 times before you are successful.  But, if you persist, you can get it to work.

Oct 28, 2007 | HP PSC 1350 All-In-One Thermal Printer

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