Question about SanDisk Sansa MP3 Player

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My sansa refurb 1 gb gets charged and says connected but i cant access the device in computer.

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Some of the sandisk products need a driver installed to work properly. Try this link and look for your model. http://www.sandisk.com/retail/driverdownloads.aspx

Posted on Jul 16, 2009

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My sansa clip (blue) does not charge when I connect it to the usb port on my computer. I've tried resetting it and using other cables but it still does not accept a charge. The computer does not recognize...


Why is my Sansa player not being detected by my computer when I connect it?

This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from http://support.microsoft.com/kb/939211.
- Run the hotfix.

For MAC users, see Sansa player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.



SOLUTION 2 - Refresh the driver

STEP 1 - Connect the Sansa player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

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STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
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2. Click Device Manager on the left pane.
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NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS.

The Sansa player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.


STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.



Have a nice day...

Mar 02, 2011 | SanDisk Audio Players & Recorders

1 Answer

How to unlock sansa 1 gb mp


Sansa Connect No-Wifi Recovery Tool
Make sure your Sansa Connect player is charged and the HOLD switch is in the unlocked position. Press and hold the power button for 20 seconds, then release it. This will force the Sansa connect player to reset and restart.

If your player still will not start after trying the reset, you may need to run the Sansa Connect Recovery application.

With a copy of the Sansa Connect Recovery application installed on a PC, you can connect your to the device via the USB cable to the PC, and restore the device software to an uncorrupted state.

However, all of your subscription settings and content will be removed from the device.

STEP 1 - Download and install the recovery tool.

STEP 2 - Put your Sansa Connect player in Recovery Mode
1. Press and hold the Power button for approximately 8 seconds to turn off the player.
2. While holding down the Right button, and Volume Up Button,
press-and-release the Power button. Keep holding the Right and Volume Up button. After a few seconds, the player will start and a Recovery Needed message will on the player's screen.
3. Connect the player to a PC.
4. A SanDisk Device Recovery dialog box will appear on your PC. Choose Recover Sansa Device and click OK.
5. Follow the steps in the SanDisk Device Recovery application.
Hope this will help you.

Jan 02, 2010 | Audio Players & Recorders

1 Answer

MP3 Sansa Sandisk 1 GB


If it won't charge, then:
1) USB connector is damaged
2) USB port is damaged (Have you tried other port and/or other computer ?)
3) MP3 Battery is damaged

May 27, 2009 | SanDisk Sansa m240 MP3 Player

1 Answer

Cant detect the device


Most likely why that isn't working correctly is because your usb port on your computer is most likely bad... I know someone who had the same problem and once she plugged the player into another usb port it worked like a charm.

Jan 12, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa c240


Sansa c200 series – Computer/OS Not Recognizing
Connect the device to the PC in MSC Mode
View/c200: Turn on then press and hold the rewind button while plugging to the PC
If that fails, unplug the Sansa from the computer. Uninstall all the Sansa software in the add/remove programs section of Control Panel. Reinstall the clean version of the software from Sandisk’s website – make sure you get the files for the c200 series. Then replug the Sansa and try again. The root of the problem is that Sansa has one set of drivers and Windows has another. If you plug the mp3 player into the computer before installing the Sansa drivers, the Windows drivers will trump the Sansa’s.
Here is a helpful link from Sandisk on the problem with extra information on Vista operating systems:
http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_adp.php?p_faqid=42&p_created=1221328944&p_sid=8VPwlRmj&p_brand=sansa&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NzQsNzQmcF9wcm9kcz00JnBfY2F0cz0mcF9wdj0xLjQmcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1jMjAw&p_li=&p_topview=1

-Tha Mp3 Doctor

Jul 29, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Problems with charging my mp3 player!


Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor

Mar 29, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

2 Answers

Sansa c250


Get a USB cord and connect it to the computer. It will automatically charge with no software installed on your computer.

Mar 27, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

2 Answers

PC won't recognize device


did u dl latest software for it from website 1st thx nick

Feb 06, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Lost data


solution step 1 connect the device to your computer and check whether the computer shows any data if it shows one then try to access the player through the step2 computer if you cant access the contents in the player then right click on the dirve icon and select tools and make a backup of the disk and save it to your system step 3 now use the bundled software with you too accsees the player if you can do it now then you can copy the contents to the hard disk if step 1 is negative then all of your data have been permanatly erased and so then nothing can be done

Jul 09, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

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