Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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My USB plug is not working, and i don't seem to know the problem.

When i first bought it, the USB plug was still working, around the next 3 weeks, the computer couldn't detect the device

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It means your usb driver is not stall or dileted. right mouse lick on computer click on device manager. then look on univesal. usb port if there yellow sign . kee bord driver cd and right mouse click .on it.. then if yell sign hidden .softwere is stall. if not stall your bord usb port mabe damage keep usb card in mother board slaut to chek thanks (nepal)

Posted on Jul 16, 2009

  • Roshan Rijal
    Roshan Rijal Jul 16, 2009

    it means your usb driver is not stall or dileted. right mouse lick on computer click on device manager. then look on univesal. usb port if there yellow sign . kee bord driver cd and right mouse click .on it.. then if yell sign hidden .softwere is stall. if not stall your bord usb port mabe damage keep usb card in mother board slaut to chek thanks (nepal)

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First, be sure that you have tested the drive on another known functional USB port on the computer and another computer. If the drive doesn't work there, then it is a problem with the drive or cable. If this doesn't work see below.

Go to control panel>System>Device Manager and check to see if you have yellow question mark. If you do you will need to remove it and try to replug the drive. This may be a driver issue. Also check the BIOS and see if it has been disabled there. If you have done this then do the following.

You will need to go to control panel>System>Device Manager and remove all USB components and the right click the top of the tree and select scan for hardware changes. The USB should reinstall and be ready to go.

Posted on Jul 16, 2009

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