Question about HP DeskJet F380 All-In-One Printer

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Solution center does not detect an hp printer and closes

My printer is an hp officejet j6450. the solution center will not open, allowing me to fax and scan. my computer is a toshiba satellite. can you help?

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Make sure the printer is on and connected to the computer.
If that doesn't help then the best is to reinstall the software for the printer.
First uninstall from Add/Remove programs in control panel and then reinstall it using the CD that came with it.

Posted on Jul 16, 2009

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Posted on Jan 02, 2017

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The HP printers come with the HP Solution Center software. The software allows you to adjust settings, transfer images, send a fax and make copies right from the control center instead of using the printer control panel. When you make a fax, receive a fax or block faxes, a log is kept in the HP Solution Center. You can use the software to view faxes and delete a fax log history.
Difficulty:Moderately Easy Instructions

    • 1 Open the HP Solution Center by clicking the "Start" button. Navigate the mouse to "Programs" and click on "HP" to open the drop-down box. Click on "HP Solution Center." If you have the "HP Solution Center" icon on the desktop, you can click the icon to open the software.
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I went to setup (that little button above and to the right of the OK button to "basic fax setup" and changed my rings to answer from 5 to 2. This will work for me, because I only set it to auto answer when I know a fax is inbound - you might want to adjust so you can aswwer a call if you do not have a dedicated fax line.

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This issue is common with every HP scanning software used with Windows OS which have a firewall running.

If you would try the following:

- check the task bar if HP digital imaging monitor is up and running
- if not, go to C:\program files\hp\digital imaging\bin and double click the file HPQTRA08.EXE
- now the monitor should run
- if not, pls reinstall the software (*)
- if yes, pls try to open HP solution center

- if solution center starts, pls try to scan or to fax
- if successful, no other steps are required

- if faxing is not successful, check in the printer folder, if you find a HP <device name> series fax entry
- if you cannot find it, unplug the printer and delete the entries in both the printer folder and scanner folder
- also run the software CD and start the uninstall_l1.bat and uninstall_l2.bat in the util\CCC on the CD (if 64 bit OS, the run the 64 bit versions)
- restart the PC with the loaded CD
- replug the printer and let it be reinstalled

(*) For a clean reinstall it is recommended to contact HP support. They know the best way to leave a clean system on the PC.

Hope it helps.
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HP OFFICEJET J6450 ALL-IN-ONE OUTGOING FAXES ARE RECEIVED WITH 2 VERTICAL PARALLEL LINES [TOP TO BOTTOM] ABOUT 2-1/2 INCHES FROM RIGHT SIDE OF PAGE.


The printer needs a cleaning - Clean the cartridges, clean the inner printer.
Reset the printer to factory settings

If the problem still continues the printer needs to be serviced

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