Question about Epson Stylus Photo R1800 InkJet Printer

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Can check ink levels on epson r800 or cx4200

Since installing leopard, I can check the ink levels on either of my printers.   Using the offical print and fax control panel, I get "information not available".  If I pull up the utility in the print dialog the utility either crashes, or it gives me a "communication error with printer".  any help would be appreciated.

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Re: can check ink levels on epson r800 or cx4200

I just off the phone with Epson and one problem with Leopard is that it uses Apple's drivers for printing instead of Epson's.  I couldn't print directly to CD because of that.
To see if that's your issue, go into system setting -> printers & faxes and then select the Epson printer from the menu.  On the right, it will give information about your printer including KIND.  If it has your printer name followed by GUTENBERG, that means it discarded the epson drivers in favor of the Leopard ones.
You have to delete that printer (hit the minus button while it is highlighted).  He then had me go to Macintosh HD-> Library->Printers and delete the entire Epson folder to prevent it from automatically reloading... this may be overkill, but...
Then go to and download the latest mac drivers for your printer and install them.  Go back to System Prefs->Printers and Faxes and click on the + button to add a printer.
When I did this it, my r1800 came up, but it had a drop down menu to choose the KIND and it still had the Gutenberg option, but it now had 'EPSON SP 1800'-the actual epson drivers.  I chose that option and now it works flawlessly and I can again print to CD.

Posted on Jan 17, 2008

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I suspect this will be a tricky one! I am printing from a new iMac / CS5 setup. I am using OCP inks and Ilford paper. I am printing the same images to both machines. The print settings are identical....

hi Anthony, i spent a month trying to figure out a similar problem with an epson 2200. Now, the printers are different but not that much, and, the changes in paper and ink gave me "some" color issues but not as bad as what i was getting. your problem seems very similar. i run a PC so this is similar but not exactly the same. what i found was that a Magenta/ violet cast was due to double profiling. I could verify that i had the correct settings but i was wrong! I print from CS3 into the epson 2200. What i found was there is an error(no one is talking about) in the printer driver. You cannot shut off the color management completely! Assume this scenario, you are printing with CS3 applying your profile in CS3. Make the settings in CS3 as normal, then you are directed to the printer settings. Go to the print driver and make the selections for ICM Color, and select "no color". The KEY is to make sure you do this step LAST , make sure to click on the "apply" button, then "Close". Once you make the selection of "No Color" do NOT click on anything else. If you change screens in the print driver once you select "no color mgmt" the driver CHANGES your settings. ANY settings in the other pages in the print driver cause the driver to apply a printer profile, this effectively "double profiles" your photo print causing the magenta cast. None of this should happen if the driver was created correctly but there it is! It took a long time to test and verify but it is as i stated. Once i got it sorted out my photos are excellent ALL the time. Good luck, worm1855.

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I believe I had a similar problem. Try this:
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1 Answer

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1 Answer

Epson Stylus CX4800 All-In-One

One possible solution that we can advice is to do a complete trash & reinstallation of printer driver as well as the scanner driver.

For iMac with Leopard, there is a big possibility that the printer driver is not the correct epson series printer driver that's why you can't ink levels is unavailable. Just to set an expectation, printer driver for CX4800 is pre-installed as resident driver in Leopard. Please try to the following to solve that issue:

Determine Which Driver is Currently Being Used
1. Click on the Apple icon in the upper left corner of the Finder and open System Preferences.
2. In the System Preferences window, click on Print & Fax.
3. In the list of printers on the left side of the Print & Fax window, click once on your Epson printer to select it.
4. Check the name of the driver being used; it is displayed in the center of the Print & Fax window next to “Kind”.
5. If the driver name displayed next to “Kind” is Gutenprint, the incorrect driver is being used. Follow the steps in the next section to select the correct driver.

Selecting the Correct Driver
1. Turn off the printer.
2. Delete the print queue and remove the printer from Print & Fax by clicking on the minus (-) button under the list of printers. Click OK to confirm the removal.
3. Click on the Apple icon in the upper left corner of the Finder and open System Preferences.
4. In the System Preferences window, click on Print & Fax.
5. Turn on the printer. The system should add the printer automatically.
6. If the system does not add the printer or if it adds it using the Gutenprint driver, contact Apple for assistance. You may need to reinstall the Epson drivers provided with Leopard.

NOTE: To check ink levels, click the Utility button, then click EPSON StatusMonitor. The Supply Levels button will not show remaining ink levels for your Epson printer.

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