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Cannot Burn Recovery Disc on New Gateway NV5214U Laptop

When I attempt to burn my recovery disc the recovery program reads the blank discs as being full. I saw another buyer of this laptop mention on the Best Buy review site that he needed to download a patch from the url below to make it work.

http://snipurl.com/0x205

I just need to know
where to install these files because no instructions came with the zip file. Can anyone help?

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  • Alexander Knowles Jul 24, 2009

    I was able to solve the problem. I merely downloaded the files from the same url I mentioned and placed them all in the c:/windows/system32 folder.

    I hope that helps anyone who may have encountered the same problem with the Gateway NV52 laptop

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  • 335 Answers

Contact Acer support. Yes acer, not Gateway. Acer owns Gateway now, and is able to provide excellent support.

Posted on Aug 09, 2009

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